万豪
Recreation Officer
Recreation Officer
发布于 大约 12 小时前普通员工/个人贡献者
180 Wong Chuk Hang Road, Aberdeen, Hong Kong, Hong Kong Island, HK
无经验要求
全职员工
仅现场办公
高中/中专
Customer Service
Cpr Certification
Recreation Equipment
AI 估算 · 13k–18k
香港酒店娱乐专员职位，无需经验，属于基层服务岗，薪资根据行业水平估算。
职位详情
关于这个职位
作为酒店娱乐活动专员，负责为客人提供丰富的休闲体验，包括管理泳池、健身中心、儿童活动区等设施，组织各类娱乐活动，确保客人安全和满意
需要具备良好的沟通能力和服务意识，持有CPR和急救认证
最低要求
License or Certification: CPR Certification, First Aid Certification, Recreation Equipment, any certification or training required by local and state agencies.
工作职责
Serve as a key resource for all recreation activities facilitated on the property.
Provide information to guests about available recreation facilities, which may include pools, beach, entertainment zone/game-room, fitness center, and child activities center.
Encourage, recruit, register, and schedule guests to participate in recreation activities.
Promote a fun and relaxing atmosphere for guests.
Promote the rules and regulations of the recreation facilities intended for the safety and welfare of guests and members.
Observe activity in the recreational facility and respond appropriately in accordance with local operating procedure in the event of an emergency.
Provide cashier services when working in facilities that include point of sales transactions.
Assist when hosting private functions within the recreation facilities with group activities and events.
Be aware of possible situations where guests are not able to safely participate in an activity and inform supervisor/manager.
Provide assistance to injured guests until the arrival of emergency medical services.
Clean and maintain recreational facilities, equipment and supplies.
Report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications.
Follow company policies and procedures; ensure uniform and personal appearance is clean and professional; maintain confidentiality of proprietary information; protect company assets.
Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation.
Speak with others using clear and professional language; answer telephones using appropriate etiquette.
Develop and maintain positive working relationships with others; support team to reach common goals.
Process payments for rental equipment, recreation activities, facility rentals, or retail sales.
Comply with quality assurance expectations and standards.
Read and visually verify information in a variety of formats (e.g., small print).
Visually inspect tools, equipment, or machines (e.g., to identify defects).
Enter and locate work-related information using computers and/or point of sale systems.
Stand, sit, or walk for an extended period of time or for an entire work shift.
Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance and objects weighing in excess of 25 pounds with assistance.
Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination.
Move through narrow, confined, or elevated spaces.
Move over sloping, uneven, or slippery surfaces as well as up and down stairs and/or service ramps.
Reach overhead and below the knees, including bending, twisting, pulling, and stooping.
Perform other reasonable job duties as requested.
优先资格
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: No related work experience.
Supervisory Experience: No supervisory experience.
AI 洞察
优缺点分析
优点
- 国际品牌万豪旗下，提供稳定的工作环境和职业培训机会
- 无需相关工作经验，适合入门级求职者，尤其是热爱酒店行业的应届生
- 工作环境多样，每天接触不同客人，锻炼沟通和应变能力
- 能获得急救和娱乐管理相关认证，增加职业资质
- 工作强度较大，需要长时间站立、走动，节假日可能需轮班
- 薪资水平相对较低，尤其是在香港生活成本高的情况下
- 适合刚入行、对酒店娱乐服务有热情、喜欢与人互动、能适应体力劳动和灵活排班的求职者
缺点 / 挑战
- 职业发展路径较窄，晋升到管理岗位需要较长时间
角色解读
- 在万豪内部可晋升为娱乐活动主管或经理，管理团队和活动策划
- 积累丰富服务经验后，可转向酒店其他部门如前台、宾客服务等
- 通过培训和发展，可能进入区域管理或培训岗位
- 管理酒店内娱乐设施（泳池、健身房、儿童中心等），确保客人安全并享受服务
- 组织并引导客人参与各类娱乐活动，如游戏、水上活动等，营造轻松愉快的氛围
- 处理紧急情况，提供急救协助，并维护设施清洁与秩序
- 持有CPR和急救认证，具备基本安全知识和应急处理能力
- 优秀的客户服务意识和沟通技巧，能够热情接待客人
- 体力良好，能够长时间站立、行走、搬运物品
- 基本电脑技能，可操作销售系统和录入信息
申请策略
- 申请时强调对万豪品牌的认同和热情，以及服务他人的意愿
- 面试前了解万豪的JW品牌文化和核心价值观
- 突出任何与客户服务相关的经历，如零售、餐饮、志愿者等
- 强调持有CPR、急救认证或相关安全培训
- 展示团队合作和沟通能力，例如参与过活动组织或体育项目
- 如果具备基本电脑技能，务必提及（如收银系统、办公软件）
- 提前考取CPR和急救认证（如果尚未持有）
- 提升英语和普通话沟通能力，适应香港多语言环境
面试指南
- 使用STAR方法（情境-任务-行动-结果）描述具体经历
- 强调安全第一和客户满意度，并展示快速决策能力
- 展现团队合作和主动解决问题的态度
- 你如何处理一位因活动受伤的客人？
- 描述一次你提供出色客户服务的经历
- 如果遇到客人违反泳池规则，你会怎么应对？
- 你如何同时管理多项任务（如登记、设备检查、处理投诉）？
- 为什么想加入万豪酒店？
匹配度报告
54
综合匹配度
万豪酒店娱乐专员，入门级服务岗，薪资偏低但提供培训与发展机会。
适合人群
该职位适合追求稳定、乐于服务他人、不介意较低薪资和体力劳动的求职者。
最强匹配
使命价值匹配
最弱匹配
薪资福利匹配
薪资福利40
成长发展60
工作生活50
使命价值65
薪资福利匹配
40较低
该职位提供稳定的工作，但薪资在香港偏低，福利未明确，补偿性动机满足度有限。
薪资信号未披露（AI估算：13K-18K/月）
成长发展匹配
60中等
职位提供入门机会，万豪有内部培训和发展路径，但技能提升空间有限，成长较慢。
技术前沿非技术岗（不适用）
成长机会training、development、opportunities for training, development, recognition
业务类型ambiguous
工作生活匹配
50较低
工作需现场办公，可能轮班，节假日工作，WLB一般。
工作模式仅现场办公
办公地点市区核心地段
加班情况未提及（无法判断）
使命价值匹配
65中等
酒店行业是稳定成熟行业，社会影响力中性，能带来服务他人的意义感。
行业发展稳定成熟行业
社会影响中性/一般
使命信号Wonderful Hospitality. Always.
创新程度稳健跟随主流
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