Provides centralized human resource administration and support across a variety of processes and programs including Global Rewards, Global Talent & Leadership Development, Global HR Operations and Employee Relations.
Collaborates across the Human Resources function to establish operational standards and procedures that are leveraged to respond to employee and manager questions, ensures transactions are processed accurately and human resource programs and processes are administered effectively and efficiently.
Leads & participates in internal and cross-functional initiatives related to continuous process and quality improvement initiatives (such as Lean or Six Sigma).
Identifies customer-impacting issues and implement solutions and process improvements to increase customer experiences.
Ensures streamlined human processes, workflows, metrics, and system optimization.
Helps to define requirements for systems that will facilitate increased efficiencies, automation and/or self-service for various HR processes.
May also create test plans, lead testing cycles, and configure systems.
Provides segmented professional support to VPs and managers or employees during moments that matters with the ability to emphasize with the customer and apply discretion where needed in interactions with customers.
Functional Skills: HR Program Administration, HR Policies, Human Resources Information Systems, Data Analysis, Knowledge Management.
Additional Skills: Problem Solving, Detail Oriented, Cross-Functional, Collaboration, Customer Service, Process Improvement, Communication.