Handling assigned daily tasks according to process map and SOP, manage and handle exceptions in daily work. Use knowledge and skills to meet assigned goals and SLA.
Collaborating with origin and destination teams to solve issues/requests to secure selling partners' experience.
Handling problems with minimal visible risks or roadblocks, troubleshooting problem with no existing procedure or SOP with LSPs; evaluating compliance risks and escalates roadblocks.
Working on standardization and Kaizen among internal function partners to improve operation efficiency and service quality.
Act as the team process expert to co-work with stakeholders on process improvement and UAT Test for new features.
Taking additional duties assigned by leadership as business related services and operation scope continue to expand.
Support new initiatives and new program to drive operational excellence in terms of speed and cost, service quality.