高通
(Server) HW Customer Support Engineer, Sr. Staff
(Server) HW Customer Support Engineer, Sr. Staff
发布于 大约 12 小时前普通员工/个人贡献者
Taipei, Taipei City, Taiwan
高级经验
全职员工
仅现场办公
本科
CXL
SoC
Ethernet
SI/PI
DDR5
Pdn
Server
Thermal
Pcie Gen6/Gen7
AI 估算 · 30k–50k
资深硬件工程师，高通平台，15年经验，薪资竞争力强，月薪3-5万人民币。
职位详情
关于这个职位
该职位是高通公司的服务器客户硬件支持工程师（资深员工），负责为服务器处理器SoC的战略客户提供硬件技术支持，包括设计、调试、验证等
工作地点在台北，需要丰富的硬件设计经验
你将作为客户硬件团队的主要技术接口，推动产品从概念到量产的顺利落地
最低要求
Bachelor's degree in Electrical/Electronics Engineering, Computer Engineering, or related field and 13+ years of Hardware Applications Engineering or Hardware Design experience or related work experience. OR Master's degree and 12+ years. OR PhD and 10+ years.
工作职责
Lead hardware support for strategic customers adopting server processor SoCs, including hyperscalers, OEMs, and ODMs; Act as the primary technical interface for customer hardware teams during design, bring-up, validation, and deployment phases; Perform detailed reviews of customer schematics, PCB layouts, thermal designs, power delivery networks, and signal integrity plans; Support SoC interface validation and debug across DDR, PCIe Gen6/Gen7, CXL, Ethernet, and other high-speed interfaces; Collaborate closely with internal engineering, software, validation, and product teams to address technical challenges and customer feedback; Identify gaps in customer and internal design expectations and propose practical solutions or mitigations; Familiarize with the reference platforms and platform implementation guides developed by internal teams to effectively support customer development; Deliver high-quality technical documentation, training, and onboarding material for customer enablement; Drive continuous improvement of support processes and infrastructure to scale across customer engagements; Help shape the future of the server CE team and serve as a technical leader as the team grows.
优先资格
+ years of experience in server platform design, bring-up, or customer-facing technical roles; Prior experience supporting hyperscalers, OEMs, or ODMs; Deep understanding of high-speed board design principles including DDR5, PCIe Gen6/Gen7, CXL, SerDes, Ethernet, PDN, SI/PI, EMI/EMC; Experience with system bring-up and debug tools; Familiarity with system firmware (UEFI, BMC, BIOS); Exposure to server platform compliance standards (OCP, JEDEC, PCI-SIG); Programming or scripting experience (Python, shell); Excellent communication, organizational, and leadership skills; Demonstrated ability to influence internal teams and manage customer engagements.
AI 洞察
优缺点分析
优点
- Work with cutting-edge server SoC technology including PCIe Gen6/Gen7 and CXL interfaces.
- High impact role: directly influence customer adoption and product success for key hyperscalers and OEMs.
- Strong company brand (Qualcomm) and comprehensive benefits for a global technology leader.
- Opportunity to build and lead a new team from the ground up.
- Requires extensive experience (13+ years) and deep technical expertise in multiple domains (SI/PI, thermal, etc.).
- High expectations for customer-facing engagements
- must be able to communicate complex technical issues effectively.
- Fast-paced environment with frequent cross-functional collaboration and tight project timelines.
- Seasoned hardware engineers with a passion for customer support and server platform design, who enjoy technical challenges and want to grow into a technical leadership role.
缺点 / 挑战
暂无明显挑战项
角色解读
- From hands-on technical lead to a leadership role shaping the server CE team's structure and priorities.
- Opportunity to influence next-generation server processor designs based on customer feedback.
- Potential to move into senior management or distinguished engineer roles within Qualcomm's hardware engineering organization.
- Provide technical expertise and support to strategic customers adopting Qualcomm server processor SoCs, from design to mass production.
- Perform detailed reviews of customer schematics, PCB layouts, thermal designs, power delivery networks, and signal integrity plans.
- Debug and validate high-speed interfaces such as DDR, PCIe Gen6/Gen7, CXL, and Ethernet.
- Collaborate with internal engineering teams to resolve technical issues and shape future product improvements.
- Deep understanding of high-speed board design principles including signal integrity, power integrity, and thermal management.
- Hands-on experience with system bring-up and debug tools like oscilloscopes, logic analyzers, and BERTs.
- Knowledge of server platform standards (OCP, JEDEC, PCI-SIG) and system firmware (UEFI, BMC, BIOS).
- Strong communication and customer-facing skills to act as a technical leader and bridge between customers and internal teams.
申请策略
- Tailor your resume to highlight customer-facing technical support experience and server platform knowledge.
- Be prepared to discuss specific examples of resolving complex hardware issues and driving customer adoption.
- Emphasize 13+ years of hardware applications engineering or hardware design experience, especially with server SoCs.
- Showcase experience supporting hyperscalers, OEMs, or ODMs in server hardware deployment.
- Highlight expertise in high-speed interface design and debug (DDR5, PCIe, CXL, Ethernet).
- Include examples of technical leadership and cross-functional collaboration.
- Deepen knowledge of server platform standards like OCP, JEDEC, and PCI-SIG.
- Brush up on system firmware interactions (UEFI, BMC, BIOS) during hardware validation.
面试指南
- Use STAR method for behavioral questions: Situation, Task, Action, Result.
- For technical questions, explain the problem, your diagnostic approach, tools used, and the final solution.
- Emphasize collaboration with internal teams and customer communication when applicable.
- Describe a time you debugged a high-speed signal integrity issue on a server platform.
- How would you approach supporting a hyperscaler customer during the bring-up phase of a new server SoC?
- Explain the key considerations for power delivery network (PDN) design in a server environment.
- How do you balance customer requirements with internal design constraints?
- Tell me about your experience with OCP or PCI-SIG compliance testing.
匹配度报告
74
综合匹配度
Senior hardware application engineer role at Qualcomm, offering cutting-edge server technology and leadership growth, with on-site work in Taipei.
适合人群
Candidates highly motivated by career growth, technical mastery, and leadership opportunities, and who are willing to accept on-site work and potential travel.
最强匹配
成长发展匹配
最弱匹配
工作生活匹配
薪资福利85
成长发展90
工作生活50
使命价值70
薪资福利匹配
85较高
This senior-level role at a leading tech company offers competitive compensation and benefits. The salary is above market average for Taiwan, and Qualcomm provides strong financial stability.
薪资信号市场水准 (30K-50K/月)
福利待遇Qualcomm is an equal opportunity employer
成长发展匹配
90较高
Exceptional growth opportunity: founding member of a new server CE team, exposure to cutting-edge technology, and leadership development. Highly developmental.
技术前沿前沿/新兴技术
技术栈Server SoC、PCIe Gen6/Gen7、CXL、DDR5、High-speed interfaces
成长机会technical leadership、shape the team's future structure、help shape the future of the server CE team
业务类型profit_center
工作生活匹配
50较低
Work is on-site in Taipei; no mention of remote or flexible hours. The role may involve travel to customer sites and demanding project timelines.
工作模式仅现场办公
办公地点未明确
加班情况未提及（无法判断）
使命价值匹配
70中等
Working on server processors for hyperscalers contributes to major technological advancements. The role has moderate social impact through enabling digital infrastructure.
行业发展高速增长赛道
社会影响中性/一般
使命信号drive digital transformation、smarter, connected future
创新程度积极采用新技术
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