Act as the first point of contact for employee payroll queries via the ticketing system, ensuring timely and accurate resolution with a strong employee service focus.
Research, analyze, and resolve payroll-related inquiries through initial technical assessment and data validation. Support end-to-end payroll processing across 10 APAC countries, partnering with People, Benefits, Talent Acquisition, and Compensation teams to ensure accurate payroll delivery. Collect, compile, validate, and reconcile payroll inputs, including timesheets, master data, attendance records, and other employee lifecycle data. Ensure accurate processing of payroll components, including base salary, statutory benefits, overtime, allowances, and tax deductions. Execute high-volume data entry and maintain data integrity across systems such as Workday HCM and CloudPay. Prepare and run standard and ad hoc payroll reports to support audits and stakeholder requirements. Ensure compliance with SOPs, local regulatory requirements, and SOX control standards. Monitor and stay current on statutory and regulatory payroll changes across APAC. Collaborate with regional payroll specialists and participate in cross-training to ensure operational continuity. Support documentation of payroll processes and contribute to process improvements and automation initiatives. Work effectively in a fast-paced, high-volume environment while managing multiple priorities and deadlines.