Senior Manager - IT Product & Customer Success (PLM / AI Design)
发布于 大约 16 小时前中层管理(经理/总监)
AI 估算 · 50k–80k
香港Senior Manager职位，跨国供应链企业，薪资有竞争力，月薪约5-8万港币，加13薪和奖金。
职位详情
关于这个职位
This role drives adoption and value realization of AI Design and PLM solutions across the product lifecycle, ensuring digital transformation in a global supply chain company. You will manage customer success, vendor relationships, and continuous improvement.
最低要求
Minimum of 5 years of experience in Customer Success, PLM, Digital Product Development, or related roles; Experience in fashion/apparel industry is a strong advantage, with familiarity in design, merchandising, and product lifecycle processes; Proven ability to manage and influence stakeholders across business and IT functions; Experience working with external vendors or system integrators; Strong communication skills, with the ability to translate technical concepts into business insights; Experience in implementation, transformation, or change management initiatives is advantageous; Fluent in English and Cantonese; Mandarin is an advantage.
工作职责
Own end-to-end adoption and success of Design and PLM solutions across business units; Define and track success metrics including adoption, engagement, process efficiency, and business impact; Act as a trusted advisor to stakeholders, driving adoption through effective change management and user enablement; Drive the evolution and optimization of AI Design and PLM capabilities; Partner with business teams to identify needs and translate them into scalable solution enhancements; Ensure alignment with end-to-end merchandising and product lifecycle processes; Lead or support implementation of PLM initiatives, including scope, timeline, and cross-functional coordination; Ensure quality and timely delivery in collaboration with internal teams and external partners; Oversee key delivery milestones including UAT, training, and go-live readiness; Manage relationships with external vendors and system integrators; Monitor performance against deliverables, timelines, and service level agreements; Ensure vendor outputs align with business priorities and expected outcomes; Identify and drive continuous improvement in processes, system capabilities, and user experience; Leverage user feedback and data insights to prioritize enhancements; Promote standardization and best practices across regions and teams.
AI 洞察
优缺点分析
优点
- Work at the forefront of digital transformation in global supply chains.
- High visibility role with direct impact on business outcomes.
- Opportunity to work with cutting-edge AI and PLM technologies.
- Need to manage multiple stakeholders across business and IT.
- Requires deep industry knowledge and language skills (Cantonese/English).
- High expectations for measurable results and adoption metrics.
- Experienced professionals with a blend of technical product knowledge and customer success skills, especially in fashion/apparel.
缺点 / 挑战
暂无明显挑战项
角色解读
- Move into senior IT leadership roles overseeing digital transformation.
- Become a domain expert in supply chain PLM and AI innovation.
- Transition to broader product or program management in global enterprises.
- Drive the adoption and success of AI Design and PLM solutions across business units.
- Define and track success metrics to measure business impact.
- Lead implementation projects and manage vendor relationships.
- Stakeholder management and change management skills.
- Deep understanding of PLM and AI Design in fashion/apparel.
- Project management and cross-functional coordination.
申请策略
- Tailor your application to demonstrate understanding of Li & Fung's supply chain focus.
- Prepare examples of how you drove adoption and value realization in past roles.
- Highlight specific PLM or AI Design implementation successes.
- Showcase stakeholder management and change management achievements.
- Emphasize experience in fashion/apparel supply chain.
- Gain deeper knowledge of AI design tools and PLM systems.
- Improve Cantonese and Mandarin language skills.
- Learn about digital transformation frameworks.
面试指南
- Use the STAR method (Situation, Task, Action, Result) to structure responses.
- Focus on outcomes and business impact in your answers.
- Showcase your ability to translate technical concepts for business audiences.
- How would you approach driving adoption of a new PLM system across multiple business units?
- Describe a time you managed a vendor relationship to successful delivery.
- What metrics would you use to measure the success of an AI Design solution?
- How do you handle resistance from stakeholders during a digital transformation?
- Can you share your experience with fashion/apparel product lifecycle processes?
匹配度报告
Competitive pay and benefits, moderate growth opportunities, demanding on-site role in Hong Kong.
薪资福利匹配
The role offers competitive salary with 13th month and bonus, plus comprehensive insurance and paid leave, indicating strong compensatory motivation.
成长发展匹配
Opportunity to work with AI and PLM technologies, but no explicit growth or training mentioned. Moderate developmental motivation.
工作生活匹配
On-site work in Hong Kong with no mention of flexibility or work-life balance signals. Low lifestyle satisfaction.
使命价值匹配
The role contributes to supply chain sustainability and innovation, aligning with purposive motivation moderately.
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