>2 years of experience in a customer-facing role such as Customer Success, Customer Support, Account Management, or a similar field
A customer-first attitude, showing empathy and care in understanding and meeting customer needs
Strong commercial acumen with the ability to identify customer needs, recommend solutions, and drive upselling and cross-selling opportunities to close deals successfully
Exceptional organizational and time management skills, with a strong attention to detail and high documentation accuracy
Proven ability to prioritize tasks effectively, quickly learn new systems and processes, and adapt in a fast-paced environment
Team-oriented attitude, working collaboratively with cross-functional teams to solve problems and deliver results
Strong verbal and written communication skills in Mandarin, Cantonese and English
A problem-solving mindset, with the ability to simplify complex challenges and provide creative solutions
Ability to think big, identify opportunities to optimize customer support processes and systems as part of scaling the team