Service Advisor
发布于 大约 13 小时前基层主管/组长
值不值得投
综合评分 68
Customer-focused service role with development opportunities in a stable automotive industry, but compensation details are unclear.
从薪资福利、成长空间、工作节奏和岗位方向综合评估，方便横向比较。
薪资怎么样
9K
比客户服务与支持中位数高
发布情况
新岗位 · 今天发布
公司情况
公司还在招多个职位
8 个在招 · 其中客户服务与支持 2 个
市场机会
选择面较广
客户服务与支持 · 约 3440 个在招
职位详情
关于这个职位
Service Advisor proactively ensures the daily operation of the service reception, managing customer service from initial inquiry through invoice completion and follow-up. This role aims to optimize workshop utilization and build long-term, profitable customer relationships for Scania.
最低要求
Short-Cycle Tertiary Education (equivalent to associate degree or diploma)
工作职责
Customer Relationship Development / Prospecting: Develop and implement customer contact plans, act as first contact for queries/complaints, and resolve issues. Work Scheduling and Allocation: Assign short-term work schedules to a team of subordinates. Product/Service Information: Provide advanced information and respond to complex questions. Customer Order Processing: Record and process custom/special orders, coordinating with teams. Resolving Customer Issues: Respond to advanced escalations and provide managerial approvals. Administration: Produce, update, and support complex Microsoft documents, databases, and systems. Customer Relationship Management (CRM) Data: Monitor team CRM usage, resolve standard issues, escalate as needed. Customer Needs Clarification: Set objectives for sales calls, use standard materials, and evaluate customer interest. Renewals: Help drive customer renewals through exceptional service. Operational Compliance: Identify noncompliance, report, and escalate issues. Personal Capability Building: Develop capabilities through training, coaching, and gaining professional accreditation, maintaining understanding of technology and regulations.
AI 洞察
优缺点分析
优点
- Work with a reputable global automotive brand, gaining industry experience.
- Role combines customer service, sales, and management, offering diverse skill development.
- Structured training and capability building programs are emphasized.
- May involve handling customer complaints and escalations, requiring strong interpersonal skills.
- Work is现场-based, with potential pressure to meet performance targets.
- Requires multitasking across scheduling, administration, and customer interactions.
- This role is suitable for individuals who enjoy customer-facing work, have good organizational skills, and seek a blend of service, sales, and team coordination in the automotive sector.
缺点 / 挑战
暂无明显挑战项
角色解读
- Progress to senior service advisor or team lead roles within automotive service.
- Develop into service management positions overseeing larger teams or operations.
- Specialize in customer experience or sales coordination within the automotive industry.
- Manage customer interactions from inquiry to invoice, ensuring service needs are met.
- Coordinate workshop schedules and team assignments to optimize operations.
- Handle customer issues, escalations, and maintain CRM data for relationship building.
- Strong customer service and communication skills for client relations.
- Proficiency in Microsoft Office and CRM systems for administrative tasks.
- Problem-solving ability to resolve advanced issues and escalations.
- Basic sales and negotiation skills to drive renewals and engage customers.
申请策略
- Research Scania's service offerings and market position to tailor your application.
- Prepare to discuss how you handle customer challenges and contribute to team efficiency.
- Highlight experience in customer service, sales, or automotive industry roles.
- Showcase proficiency in Microsoft Office and any CRM software used.
- Include examples of resolving customer issues or managing team schedules.
- Enhance knowledge of automotive products and services relevant to Scania.
- Develop advanced communication and negotiation skills for customer interactions.
- Gain familiarity with CRM systems and data management practices.
面试指南
- Use the STAR method (Situation, Task, Action, Result) to structure responses.
- Focus on customer-centric solutions, teamwork, and measurable outcomes.
- Demonstrate familiarity with service processes and administrative best practices.
- How would you handle a difficult customer complaint about a service delay?
- Describe your experience with scheduling and managing team workflows.
- What strategies would you use to drive customer renewals and engagement?
- How do you ensure compliance with company policies in daily operations?
- Can you give an example of how you used CRM data to improve customer relationships?
职位点评
薪资福利
Salary and benefits are not disclosed in the JD, but as a role in a global automotive company, compensation may align with local market standards.
成长发展
The JD emphasizes personal capability building, training, and professional development, indicating good growth opportunities.
工作生活
Work mode and WLB signals are not specified in the JD, but现场-based customer service roles may have structured hours with potential on-site demands.
使命价值
The role contributes to customer satisfaction and operational efficiency in the automotive service industry, with moderate social impact.
斯堪尼亚汽车 的其他在招职位