汇丰
SVP Account Management
SVP Account Management
发布于 4 个月前其他
Taipei, Taipei City, Taiwan
高级经验
全职员工
仅现场办公
学历未注明
销售与零售
Strategic Planning
Risk Management
Stakeholder Management
Client Relationship Management
Securities Services
Fee Management
AI 估算 · 150k–250k
SVP级别，金融行业，台湾地区，薪资水平较高。需要深厚行业经验和客户管理能力，市场竞争力强。
职位详情
关于这个职位
This is a senior account management role at HSBC Securities Services in Taipei, focusing on retaining and growing strategic client relationships within the securities services industry. You will work closely with client executives, product teams, and operations to ensure high client satisfaction and drive commercial outcomes. The role requires deep market experience and the ability to adapt to changing client needs through digital transformation and service innovation.
最低要求
Experiences in Securities Services, client management, business implementation/change, business development and/or senior operational leadership experience
Client facing with excellent communication and presentation skills, including an ability to lead and manage meetings.
Track record in maintaining and retaining client relationships across securities services products with an ability to help execute departmental strategy.
Understanding of core commercial and contractual drivers and business performance.
Proven ability to adapt to the changing demands of the industry, clients and internal stakeholders.
Proven capacity to operate across a complex organization collaboratively, whilst ensuring that the agreed client/HSBC agenda is effectively managed.
Demonstrable quality track record as a team-player with the capacity to positively contribute to the department strategy.
Fully proficient in understanding the regulations that drive the securities services arena and in particular those that govern client management.
Sound understanding of controls, risk management (product and market) and mitigation techniques.
工作职责
Client retention: Work in tandem with Client Executives, Client Service Management, Product and Operations to ensure high levels of client satisfaction and a reference-able client base.
Create and maintain detailed client plans that effectively map the organizational structure and key contact points in the assigned clients.
Proactive management of non-operational queries, issues and escalations across all products and jurisdictions
Conduct and manage service reviews and support ongoing client due diligence of HSBC.
Management of commercial operations including implementation of fee schedules, aged debtor management, maintenance of key commercial and service level agreements.
Client relationship and internal stakeholder management.
Establish/adhere to an agreed governance framework and meeting schedules to deliver strong senior client engagement and maintain full compliance with internal controls.
Understand client operating model, partnering with internal teams to manage client change requests and driving operating model improvements.
Capture, advocate and drive service improvement opportunities and prioritize change management agendas across the business.
Management of client improvement plans.
Articulation and application of Product roadmap to clients and inputting client feedback, insights and issues for future developments
Promote client adoption of digital tools and support client to co-service model.
In case of clients where there is no Client Executive assigned, actively perform the activities of the client lead.
AI 洞察
优缺点分析
优点
- Work for a globally recognized bank with extensive resources and network.
- Engage with strategically important clients and shape long-term partnerships.
- Opportunity to influence digital transformation in a traditional industry.
- Competitive compensation and benefits typical of senior roles at multinational firms.
- Requires managing complex client expectations across multiple jurisdictions and products.
- High pressure to retain clients and drive commercial results in a competitive market.
- Must adapt to rapidly changing regulatory and technological landscape.
- This role is ideal for an experienced account management professional with deep securities services knowledge, who thrives in client-facing strategic roles and enjoys navigating complex organizational dynamics.
缺点 / 挑战
暂无明显挑战项
角色解读
- Progress to Head of Account Management or Regional Client Executive roles within HSBC.
- Transition to broader business development or product leadership positions leveraging client insights.
- Expand into strategic consulting or advisory roles in financial services.
- Develop and execute client retention strategies to ensure high satisfaction and reference ability.
- Manage commercial operations including fee schedules, debtor management, and service agreements.
- Lead service reviews, client due diligence, and governance frameworks to maintain strong senior engagement.
- Drive digital tool adoption and co-service models to enhance client value.
- Deep expertise in securities services products and client management.
- Excellent communication and presentation skills to lead meetings and engage senior stakeholders.
- Strong commercial acumen and understanding of contractual drivers and business performance.
- Proven ability to navigate complex organizations and manage change collaboratively.
申请策略
- Tailor your CV to reflect the specific product lines mentioned (global custody, fund admin, etc.).
- Prepare to discuss how you have handled client escalations and improved service delivery.
- Research HSBC's recent strategic initiatives in securities services to show alignment.
- Emphasize track record in client retention, revenue growth, and relationship management in securities services.
- Highlight specific examples of managing complex commercial agreements and fee negotiations.
- Demonstrate leadership in cross-functional initiatives and stakeholder management.
- Showcase familiarity with regulatory and risk management frameworks.
- Deepen understanding of digital tools and co-service models in financial services.
面试指南
- Use STAR method (Situation, Task, Action, Result) for behavioral questions.
- For strategic questions, outline a structured approach: analyze client needs, identify key stakeholders, propose tailored solutions, and measure success.
- Demonstrate commercial awareness by linking actions to revenue retention or growth impact.
- How do you approach retaining a large, complex client in a competitive market?
- Can you describe a time you managed a difficult client escalation and turned it around?
- How do you balance client demands with internal risk and compliance requirements?
- What is your experience with digital transformation in client services?
- How would you develop a client plan for a strategic account?
职位点评
61
综合评分
Senior client management role at a top global bank, offering strong pay and strategic impact but limited flexibility and moderate growth clarity.
更适合这类人
This role is best suited for professionals who prioritize high compensation and strategic client work, and are comfortable with limited work-life flexibility.
表现最好
薪资福利
相对薄弱
工作生活
薪资福利75
成长发展70
工作生活40
使命价值60
薪资福利
75中等
The role offers strong compensation typical of senior positions in a global bank, but exact figures are undisclosed. Benefits likely include standard banking perks.
薪资信号未披露（AI估算：150K-250K/月）
成长发展
70中等
Provides opportunities to work on strategic client initiatives and digital transformation, but growth signals are implicit rather than explicitly stated.
技术前沿主流现代技术
技术栈Digital Tools、Co-Service Model、Automation
业务类型profit_center
工作生活
40较低
Work is likely office-based in Taipei with no mention of flexibility. The role involves high client engagement and may require extra hours.
工作模式仅现场办公
办公地点市区核心地段
加班情况未提及（无法判断）
使命价值
60中等
The role contributes to institutional client success in financial markets, but social impact is moderate. The industry is stable and mature.
行业发展稳定成熟行业
社会影响中性/一般
创新程度稳健跟随主流
Watch Jobs