汇丰
Client Manager 環球貿易方案部 經理
Client Manager 環球貿易方案部 經理
发布于 3 个月前普通员工/个人贡献者
Taipei, Taipei City, Taiwan
中级经验
全职员工
混合式弹性办公
本科
客户服务与支持
Problem Solving
Customer Service
Interpersonal Skills
Banking
Hsbcnet
Taiwanese
AI 估算 · 14k–28k
Based on the role level (mid-level, IC), industry (banking), and location (Taipei), the market salary range is estimated between
职位详情
关于这个职位
This role is a client-facing position within HSBC's Global Trade Solutions (GTS) team, acting as the central point of contact for trade transactional needs and service solutions. You will manage trade account opening, provide post-sales support, and deliver training to clients, working closely with Sales and Relationship Managers. It's ideal for professionals with strong customer service experience and knowledge of trade finance.
最低要求
A Bachelor degree preferable in business or related area
Strong experience in customer service-oriented roles
Good knowledge of traditional trade products, account opening, and banking facilities
Strong interpersonal skills and leadership to create a collaborative work environment with a wide variety of business stakeholders
Ability to work independently and make sound business decisions using good judgment and business sense
Ability to plan and prioritize effectively with good analytical and problem-solving skills
Strong spoken and written Taiwanese with fluency in English is preferred
工作职责
Managing, owning and handling the new trade account opening, HSBCnet– Internet Trade Services (ITS) module: post-sales support, and developing and presenting Trade Academy, customer focused training
Delivers HSBC’s Global Trade Solutions (GTS) CM strategy and operating model, aligned with the global GTS CM target operating model
Contribute to achieving the overall business objective of revenue growth through revenue retention, reduced sales time on service, proactive management of GTS service performance and increased clients’ usage of self-serve solutions
Handle, own and resolve clients’ queries, issues and complaints relating to trade account opening, HSBCnet – ITS module and Trade Academy
Coordinate with Transaction Services staff, Sales, and RMs and other internal / external staff for service performance and issues
Provide transactional trade advisory to assigned clients, Sales and Relationship Managers (RMs), and provide input to account planning
Provide supply chain and traditional trade related expert inputs to the clients and internal
AI 洞察
优缺点分析
优点
- Work in a globally recognized bank with extensive trade network and resources.
- Hybrid work style offers flexibility and work-life balance.
- Gain deep expertise in trade finance, a critical and stable banking function.
- Opportunities to interact with international clients and internal teams across regions.
- Role involves handling complex client issues and complaints, requiring patience and diplomacy.
- Need to stay updated on trade regulations and product changes.
- May require occasional overtime during peak periods or project deadlines.
- This role is suitable for professionals with a customer service background in banking or trade, who enjoy problem-solving and building client relationships, and seek a stable career with a prestigious financial institution.
缺点 / 挑战
暂无明显挑战项
角色解读
- Can progress to Senior Client Manager or Team Lead within GTS.
- Opportunity to move into Sales Manager or Relationship Manager roles with deeper client coverage.
- Potential to specialize in supply chain finance or other trade-related product areas.
- Manage new trade account openings and provide post-sales support for HSBCnet trade services.
- Deliver training to clients via Trade Academy and resolve their queries and complaints.
- Collaborate with Sales and Relationship Managers to retain revenue and improve service performance.
- Provide trade advisory and supply chain expertise to clients and internal teams.
- Strong customer service orientation and experience in a client-facing role.
- Good knowledge of traditional trade products, account opening, and banking facilities.
- Excellent interpersonal and leadership skills to work with diverse stakeholders.
- Analytical and problem-solving abilities, with independent decision-making skills.
申请策略
- Tailor your resume to align with the job responsibilities, focusing on service-oriented achievements.
- Prepare to discuss how you've contributed to revenue retention or client satisfaction in previous roles.
- Highlight customer service experience and any trade finance knowledge.
- Showcase specific examples of resolving client issues or improving service processes.
- Emphasize language skills, especially English and Taiwanese fluency.
- Include any experience with account opening, trade products, or banking systems like HSBCnet.
- Familiarize yourself with common trade products (L/C, collections, supply chain finance).
- Practice handling difficult client scenarios to demonstrate problem-solving skills.
面试指南
- Use the STAR method (Situation, Task, Action, Result) to structure behavioral answers.
- Demonstrate knowledge of trade finance by mentioning specific products and their functions.
- Show enthusiasm for client service and a proactive attitude towards learning and improvement.
- Describe your experience with trade finance products and account opening processes.
- How do you handle a dissatisfied client or resolve a complex service complaint?
- Tell us about a time you collaborated with sales and relationship teams to achieve a business goal.
- How do you prioritize multiple tasks and ensure timely delivery of service?
- Why are you interested in this role at HSBC and how do you see your career in trade services?
职位点评
62
综合评分
Stable bank role with hybrid flexibility, good for customer service professionals in trade finance.
更适合这类人
This role is best for candidates who prioritize work-life balance and stable employment in a reputable bank, rather than rapid career advancement or high social impact.
表现最好
工作生活
相对薄弱
使命价值
薪资福利65
成长发展60
工作生活75
使命价值50
薪资福利
65中等
Salary is not disclosed, but HSBC offers competitive compensation. Benefits and bonuses are typical for a large bank, but no specifics are provided in JD.
薪资信号未披露（AI估算：14K-28K/月）
成长发展
60中等
The role offers exposure to trade finance and client management, but no explicit promotion path or training mentioned in JD. Growth depends on individual performance.
技术前沿传统/成熟技术
技术栈Trade Finance、Supply Chain Finance、HSBCnet
业务类型profit_center
工作生活
75中等
Hybrid work style is explicitly mentioned, providing flexibility. Office location in Taipei city center is typical for banks. No overtime signals detected.
工作模式混合式弹性办公
办公地点市区核心地段
加班情况未提及（无法判断）
工作生活平衡Hybrid or Home Worker
使命价值
50较低
HSBC has a global mission in trade, but role is service-oriented with limited direct social impact. Industry is stable but not high-growth.
行业发展稳定成熟行业
社会影响中性/一般
创新程度稳健跟随主流
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