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KYC Operations Officer
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KYC Operations Officer

发布于 大约 7 小时前

普通员工/个人贡献者

Taipei, Taipei City, Taiwan
中级经验
全职员工
仅现场办公
本科
客户服务与支持
Cdd
Compliance
Crs
Fatca
Kyc
Ms Office
Risk Management

AI 估算 · 40k–60k

外资银行KYC岗位，台湾市场薪资中等偏上，需要银行经验和英语能力。

职位详情

关于这个职位

This role involves reviewing and updating KYC profiles for HSBC's International Wealth and Premier Banking clients. You will contact customers via email, phone, and digital channels to refresh documentation, ensure compliance with regulations like FATCA/CRS, and handle objections professionally. The position requires strong communication skills and banking operations knowledge.

最低要求

University Graduate or above.

Strong negotiation and influencing skills with the ability to manage difficult conversations with challenging customers including handling complaints.
Banking operation knowledge.
Strong English spoken and written communication skills.
Works well in a team, proactive, and willing to learn.
Ability to work well under pressure with high degree of accuracy.
Familiar with banking procedures, such as SOP, DIM, operation systems.
Sufficient internal control regulations & knowledge.
Sufficient MS office and well communication skill.

工作职责

Obtain & update all missing client documentation from client (with the help of the RMs / CLG) Sourcing & updating accurate and relevant client data from the internet & or other bespoke information providers.

Following up on client profiles (In line with the latest escalation matrix) & making sure that all levels of signoff in line with latest Id matrix.
Take complete ownership of any profiles/tasks that have been assigned until stage of completion. This could be a new request or a request or work item that has been reassigned.
Ensure one meets the set productivity target and Quality target month on month.
Profiles to be sent for audit (after receiving all information) within standard timelines that have been defined.
Understand & comply with all relevant policies & procedures issued by the Group & contained within the group.
Apply critical thinking to reviews of customer profiles and confirmation of which data points do or do not require customer contact, providing clear justifications for the decisions taken when completing the CDD profile.
Maintain accurate call/email notes and ensure all outreach is fully evidenced in the case record.
Meet the needs and expectations of customers by ensuring that escalations and complaints are handled in a timely and appropriate manner.
Receive/make calls/Emails from/to internal (RMs, business, compliance) and external stakeholders (customers) as required, in order to review / refresh KYC Profiles.
Use clear, customer-friendly language to explain KYC requirements, set expectations on timelines, and reduce customer effort.
Handle objections and complaints professionally, using de-escalation techniques and agreed scripts/guidance where applicable.
Maintain accurate call/email notes and ensure all outreach is fully evidenced in the case record.

优先资格

Prior financial crime on KYC/CDD/FATCA/CRS related knowledge/experience a plus.

Proven track record of strong focus towards high levels of Quality and Customer Service.
Strong written drafting skills for customer emails and internal case notes.
Previous experience in a retail or corporate CDD process / environment.
Previous experience managing calls / communications to external clients, especially high-net worth clients.
License of 銀行內部控制與內部稽核測驗 Proficiency Test for Bank Internal Control and Audit is a plus.

AI 洞察

优缺点分析

优点

  • Work for a global banking leader, gaining exposure to international clients and regulatory frameworks.
  • Build deep knowledge in KYC and compliance, a highly valued skill in banking.
  • Opportunity to develop client communication and negotiation skills.
  • High productivity and quality targets with monthly deadlines, requiring strong time management.
  • Frequent handling of customer objections and complaints, which can be stressful.
  • Limited direct authority
  • must coordinate with Relationship Managers and other stakeholders.
  • This role is ideal for detail-oriented professionals with a background in banking operations who enjoy client interaction and are comfortable working under pressure.

缺点 / 挑战

暂无明显挑战项

角色解读

  • Progress to Senior KYC Operations Officer or Team Lead within the COO function.
  • Develop expertise in financial crime compliance and move to roles in Risk or Compliance.
  • Opportunity to transition to Relationship Management or other front-office roles with client exposure.
  • Review and update KYC profiles to ensure regulatory compliance and risk management.
  • Contact clients via email, phone, and digital channels to obtain missing documentation and refresh data.
  • Handle objections and complaints professionally, maintaining accurate records of all interactions.
  • Strong understanding of KYC, CDD, FATCA, and CRS regulations.
  • Excellent verbal and written communication in English and Chinese (if needed).
  • Ability to manage difficult conversations with high-net-worth clients.
  • Proficiency in MS Office and banking systems.

申请策略

  • Research HSBC's International Wealth and Premier Banking business to understand client profile and service expectations.
  • Prepare examples of meeting quality and productivity targets in previous roles.
  • Emphasize any previous KYC, CDD, FATCA, or CRS experience, especially in retail or corporate banking.
  • Showcase strong communication skills with examples of handling difficult customers or complaints.
  • Highlight proficiency in English and any relevant certifications like the Bank Internal Control and Audit test.
  • If lacking KYC knowledge, consider taking online courses on AML and financial crime compliance.
  • Practice negotiation and de-escalation techniques through role-play or customer service training.

面试指南

  • Use the STAR method (Situation, Task, Action, Result) for behavioral questions.
  • For technical questions, explain relevant regulations and your practical experience in applying them.
  • Demonstrate critical thinking by discussing how you determine when customer contact is necessary versus automated risk assessment.
  • How do you handle a client who is reluctant to provide KYC documentation?
  • Describe your experience with FATCA/CRS reporting requirements.
  • How do you prioritize multiple KYC cases with tight deadlines?
  • Can you give an example of a time you dealt with a customer complaint successfully?
  • What do you understand about the escalation matrix in KYC operations?

职位点评

66
综合评分

Stable bank job with good pay and regulatory learning, but limited flexibility and high performance demands.

从薪资福利、成长空间、工作节奏和岗位方向综合评估，方便横向比较。

更适合这类人
Candidates motivated by compensation and career development in a stable banking environment, who are comfortable with office-based work and moderate pressure.
表现最好
薪资福利
相对薄弱
工作生活
薪资福利75
成长发展70
工作生活50
使命价值60

薪资福利

75中等

The role offers competitive compensation for the Taiwan market, with benefits typical of a large multinational bank. Salary is disclosed as not specified, but market rate for similar roles is moderate.

薪资信号未披露（AI估算：40K-60K/月）

成长发展

70中等

Provides strong learning opportunities in KYC and compliance, with potential for career growth within HSBC's global network. However, no explicit mention of formal training or promotion path.

技术前沿传统/成熟技术
技术栈KYC、CDD、FATCA、CRS、MS Office
业务类型cost_center

工作生活

50较低

Office-based role in Taipei with no remote flexibility. Work pressure from productivity and quality targets may lead to overtime, though not explicitly stated.

工作模式仅现场办公
办公地点市区核心地段
加班情况未提及（无法判断）

使命价值

60中等

Contributes to financial crime prevention and regulatory compliance, which has positive social impact. The banking industry is stable but not high-growth.

行业发展稳定成熟行业
社会影响正向社会影响力较高
创新程度稳健跟随主流

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