· Develop technical training on service, maintenance, installation, repair, and troubleshooting.
· Deliver high-quality service training to field service engineers, technical support engineers, install engineers and external customers. · Participate in tool building, manufacturing, field support, upgrades, installs, and other technical activities to master the technical know-how on the assigned product. Maintain a high level of technical skills and stay up to date on new product changes and updates. · Independently conduct and lead the review meetings and discussions with subject matter experts to define milestones, deliverables, and training plans. · Lead the assigned training projects; conduct reviews with stakeholders; provide regular updates to the stakeholders and functional groups; assess risks and actions; assesses efforts, time and resource requirements; maintains action trackers and project documentation. · Review engineering documentation, procedures, and specifications. Capture technical information into training documents. Develop well-organized training content and videos most appropriate to the target audience and create appropriate certification plans. · Learn and use new software and tools to develop high-quality videos, remote training, web-based modules, augment reality models and simulations to deliver highly engaging learning experiences. · Fully maintain the assigned tools or equipment in the best possible conditions all the time. Performs regular health checks, preventive and corrective maintenance and upgrades. · Follow and apply standard training design and development best practices, formats and templates. · Review and validate service procedures on the tool. Assess the need to update documentation. · Monitors the errors, mistakes, changes requested. Provide corrective feedback to technical writers and drive implementation of the changes in the documentation quickly. · Able to support afternoon/evening shift training schedule. · Business travel requirement ~ 15% to 20%