伊顿中国
Customer Service Representative
Customer Service Representative
发布于 大约 2 小时前普通员工/个人贡献者
西安市
中级经验
全职员工
仅现场办公
本科
客户服务与支持
Analytical Skills
C3
C360
Customer Service
English
Sap
AI 估算 · 6k–10k
西安外资企业客户服务岗位，要求SAP和英语，薪资中等偏上，月薪范围6000-10000元。
职位详情
关于这个职位
该职位负责处理国内外客户订单管理，包括合同准备、订单录入、客户查询及订单跟踪
需要与销售、计划、财务等多部门协调，确保订单准时交付并提升客户满意度
适合具有良好沟通能力和SAP经验的客户服务专业人士
最低要求
Bachelor’s degree in Business, Marketing or English
+ years CSR experience
Good writing and speaking in English
Knowledge of Microsoft Office: Word, Excel, PowerPoint and Outlook
Superior customer service, analytical and communication skills
SAP knowledge
C3/C360/Call center skill
Can-Do attitude and detailed person
Good management and leadership skills
工作职责
Prepare sales contract for customer and collect required information, part number, pricing and special requirement
Fax confirmed contract to customer for final confirmation if needed
Coordinate with sales and pricing team to resolve SO pricing issue
Collection PO daily and submit to planning team to review best delivery dates, let customers know the request date showed in OA is our confirmation ship dates
Process customer orders which planner reviewed and confirmed into SAP system
Ensure customer order with all required information and process with planning confirmed LT
Advice Finance to for any updates for customer master file related to customer-specific notes/shipping instructions. Also send customer sales orders acknowledgements and shipping list
Communicate customers with order status and clarify pricing and availability of material numbers
Contact sales team to resolve pricing issues related to contracts and quotes referenced by customers
Monitor orders on hold for clarification and ensure issues are resolved and orders are released timely
Respond to inquiries from customers and salesmen regarding most administrative aspects of the status of customers’ orders or potential orders
Exercise judgment and take appropriate action regarding customer and sales force requests on most problems dealing with customer orders and resolve at maximum profit to our operations and service to customers
Coordinate with other departments to solve problems in invoicing, shortages, incorrect shipments, tracing shipments
Coordinate with QA to process return goods authorizations and enter replacement orders
Chasing payment from customers for blocked shipment due to customer not paying us
Analyze the demand from customers’ orders along with inventory to proactively coordinate with demand planning in order to meet the customer requirements based on availability of product and forecast
Determine the orders that required immediate customer contact for demand requirements
Determine allocation of existing inventory based on customer requirement and anticipated supply (plant input) provided by planning
Manage escalated expedites with buyers and plants to meet customer requirements
Master C3 / C360 / call center etc. tools in daily work
Change dates based on planning team provide to improve OTD, let customers know this changes
Perform other appropriate functions as directed or requested
AI 洞察
优缺点分析
优点
- 跨国公司，平台稳定，福利完善
- 工作内容涉及订单全流程，能积累供应链经验
- 提升沟通和协调能力
- 有机会使用SAP等企业系统
- 日常事务繁琐，需处理多个客户和内部协调
- 可能需要应对紧急订单和加班
- 适合细心、沟通能力强、喜欢稳定工作环境，且愿意在客户服务或供应链领域发展的求职者
缺点 / 挑战
- 需要不断跟进订单状态，压力较大
角色解读
- 可向高级客户服务代表或团队领导发展
- 转向供应链或销售支持岗位
- 在伊顿内部积累经验后，可晋升为客服主管或经理
- 处理客户订单，从合同准备到订单录入和跟踪
- 与销售、计划、财务等部门协调解决订单问题
- 监控订单状态，确保准时交付
- 分析客户需求，协调库存分配
- 熟练使用SAP系统处理订单
- 优秀的英语读写和口语能力
- 出色的客户服务和沟通技巧
- 掌握Microsoft Office和呼叫中心工具
申请策略
- 强调对客户服务的热情和细节关注
- 了解伊顿的业务领域，展现对公司的兴趣
- 突出客户服务经验，尤其是订单处理和问题解决案例
- 强调SAP和其他系统使用经验
- 展示英语沟通能力，如与外国客户邮件或电话沟通经历
- 体现多任务协调和团队合作
- 学习SAP高级功能或CRM系统
- 提升Excel数据分析能力
面试指南
- 用STAR法则描述具体情境、任务、行动和结果
- 强调主动沟通和问题解决能力
- 展示流程优化意识
- 请描述一次处理复杂客户订单的经历
- 如何协调多个部门解决订单延迟问题？
- 你如何处理客户投诉？
- 你使用SAP的经验如何？
- 你如何确保订单信息准确无误？
职位点评
66
综合评分
稳定外企客户服务岗，薪资福利较好，工作内容常规，成长空间一般。
从薪资福利、成长空间、工作节奏和岗位方向综合评估，方便横向比较。
更适合这类人
适合追求稳定、注重福利的求职者。
表现最好
薪资福利
相对薄弱
使命价值
薪资福利70
成长发展65
工作生活65
使命价值60
薪资福利
70中等
外企薪资福利较规范，但具体数额未披露，仅作中等评估。
薪资信号未披露（AI估算：6K-10K/月）
成长发展
65中等
岗位能积累客户服务和供应链经验，但技术水平一般。
技术前沿传统/成熟技术
技术栈SAP、Excel、C3、C360
业务类型ambiguous
工作生活
65中等
西安生活成本低，但现场办公缺乏弹性。
工作模式仅现场办公
办公地点未明确
加班情况未提及（无法判断）
使命价值
60中等
伊顿在能源管理领域有一定社会价值，但岗位偏行政支持。
行业发展稳定成熟行业
社会影响中性/一般
创新程度稳健跟随主流
伊顿中国 的其他在招职位
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