文华东方酒店
Senior Manager, Regional Learning & Development
Senior Manager, Regional Learning & Development
发布于 大约 13 小时前中层管理(经理/总监)
Hong Kong
高级经验
全职员工
仅现场办公
本科
培训与发展
Coaching
Stakeholder Management
Curriculum Design
Learning Analytics
AI 估算 · 70k–120k
Hong Kong senior management role with high demand for L&D expertise and strategic impact, offering competitive compensation in t
职位详情
关于这个职位
Mandarin Oriental Hotel Group is seeking a Regional Senior Manager, Learning & Development to lead regional L&D strategies, design leadership programs, and leverage data to drive business impact. Based in Hong Kong, this role partners with senior stakeholders to build capabilities and foster a culture of continuous learning across luxury hotels and resorts.
最低要求
Bachelor's degree in Human Resources, Business, Education, Organizational Psychology, Hospitality Management, or a related discipline.
–12 years of progressive experience in Learning & Development, Talent Development, Organizational Development, or a related field.
Demonstrated experience designing and implementing leadership and management development programmes at scale across multiple locations or business units.
Proven experience partnering with HR, People & Culture, and operational leadership teams to drive capability development and business outcomes.
Strong expertise in learning strategy, curriculum design, facilitation, evaluation, and leadership development.
Proven ability to design blended learning solutions combining classroom, digital, coaching, mentoring, and experiential learning.
Ability to analyse learning needs and business data to identify capability gaps and priorities.
Strong capability in measuring learning effectiveness and demonstrating business impact through data and analytics.
Strong relationship-building and influencing skills with senior stakeholders across functions, properties, and markets.
Experience managing external vendors, facilitators, and learning partners.
Excellent communication, facilitation, presentation, coaching, and mentoring skills.
Ability to engage diverse audiences and foster collaborative learning cultures.
Ability to operate effectively across cultures and markets while balancing regional needs with global standards.
Strong collaboration mindset and experience working across multiple countries and stakeholder groups.
工作职责
Strategic Learning & Development (10%)**
Develop and execute regional learning and development strategies aligned with business goals, brand standards, and growth priorities.
Translate global learning frameworks into solutions that reflect regional market needs, cultural nuances, and operational realities.
Establish annual learning plans, budgets, deployment priorities, and success measures across the region.
Leadership Development & Capability Building (10%)**
Identify leadership and management capability gaps and implement targeted development solutions that strengthen leadership pipelines and succession readiness.
Design, facilitate, or oversee management and leadership development programmes that build leadership effectiveness and organisational capability.
Champion blended learning approaches including classroom learning, digital learning, coaching, mentoring, and action learning.
Governance, Standards & Compliance (20%)**
Act as regional custodian of learning platforms, academies, pathways, and content governance standards.
Ensure completion of mandatory and compliance-related learning programmes while maintaining learning quality standards across all properties.
Support training audits, quality assurance activities, and continuous improvement of learning governance processes.
Learning Analytics & Business Impact (20%)**
Conduct regional learning needs analyses using guest feedback, business performance results, workforce data, and operational metrics.
Monitor programme participation, effectiveness, and impact through dashboards, reporting, and ROI measurement.
Translate data and insights into recommendations that improve capability development and business outcomes.
Pre-Openings, Change & Transformation (20%)**
Support hotel pre-openings, rebrandings, and major transformation initiatives through structured learning and capability-building solutions.
Coordinate training deployment plans and stakeholder alignment to ensure operational readiness and successful adoption of change.
Stakeholder Partnership & Influence (10%)**
Partner with General Managers, People & Culture leaders, and operational stakeholders to align learning priorities with talent and business objectives.
Act as a trusted advisor on workforce capability, leadership readiness, and employee development.
Build and manage strong relationships with external learning providers, educational institutions, and industry partners.
Learning Culture & Team Development (10%)**
Develop and support property-based learning professionals, trainers, and subject matter experts across the region.
Foster a culture of continuous learning, coaching, knowledge sharing, and professional growth.
Encourage collaboration and sharing of best practices across hotels and markets.
优先资格
Master's degree or relevant postgraduate qualification is advantageous.
Experience within hospitality, luxury service, retail, customer experience, or other service-intensive industries is strongly preferred.
AI 洞察
优缺点分析
优点
- Work for a prestigious luxury hotel group with a strong global brand and development pipeline.
- Play a critical strategic role in building leadership and capabilities across a diverse portfolio.
- Exposure to senior stakeholders and cross-cultural environments, enhancing influence and network.
- Access to comprehensive learning and development opportunities and global benefits.
- Need to balance regional priorities with global standards across diverse cultures and markets.
- High responsibility for governance, compliance, and measurable business impact requires strong data skills.
- May require travel within the region and work across time zones, potentially impacting work-life balance.
- This role suits experienced L&D professionals who excel at strategic thinking, stakeholder influence, and cross-cultural collaboration, and who are passionate about building talent in a luxury service environment.
缺点 / 挑战
暂无明显挑战项
角色解读
- Opportunity to progress to Director/Head of Learning & Development & Talent Management within the group.
- Build broad expertise in talent management and organizational development across a global luxury brand.
- Potential to take on larger regional or global roles in the People & Culture function.
- Define and drive regional learning and development strategies aligned with business goals, brand standards, and growth priorities.
- Design and oversee leadership development and capability-building programs, including blended learning solutions.
- Govern learning platforms, ensure compliance training completion, and maintain quality standards across properties.
- Analyze learning needs and business data to measure program impact and demonstrate ROI.
- Deep expertise in learning strategy, curriculum design, facilitation, and leadership development.
- Strong analytical skills to measure learning effectiveness and translate data into actionable recommendations.
- Excellent stakeholder management and influencing skills with senior leaders across functions and markets.
- Global cultural agility and ability to operate effectively across multiple countries.
申请策略
- Tailor your application to show understanding of the luxury hospitality industry and service excellence.
- Prepare to discuss how you would translate global frameworks into regionally relevant solutions.
- Highlight your experience designing and implementing leadership development programs at scale.
- Showcase your ability to measure learning impact with data and ROI metrics.
- Demonstrate your experience partnering with senior HR and operational leaders in service-intensive industries.
- Emphasize your global experience and cultural agility, plus any hospitality or luxury service background.
- Sharpen your analytics skills by learning to use Learning Management System (LMS) data and people analytics tools.
- Familiarize yourself with blended learning technologies and instructional design models.
面试指南
- Use STAR method: Situation, Task, Action, Result, emphasizing quantitative outcomes.
- Demonstrate strategic thinking by linking learning initiatives to business performance and guest experience.
- Show your stakeholder influence by citing examples of aligning diverse parties toward common goals.
- How would you approach developing a regional L&D strategy for a luxury hotel group?
- Describe a time you measured the ROI of a major learning program. How did you do it?
- How do you handle senior stakeholders with conflicting learning priorities?
- What experience do you have with pre-opening training for new hotels?
- How do you incorporate cultural differences into leadership development across multiple countries?
职位点评
70
综合评分
A prestigious luxury hotel group's senior talent development role with strong growth potential but demanding on-site work and un-disclosed salary.
从薪资福利、成长空间、工作节奏和岗位方向综合评估，方便横向比较。
更适合这类人
This role is ideal for experienced L&D professionals seeking long-term career growth, global exposure, and the opportunity to shape talent strategies in a luxury service environment, while accepting potential work-life trade-offs.
表现最好
成长发展
相对薄弱
工作生活
薪资福利70
成长发展85
工作生活55
使命价值60
薪资福利
70中等
The role offers competitive senior-level compensation and a comprehensive benefits package including complimentary hotel stays and wellness programs, though exact salary is not disclosed.
薪资信号未披露（AI估算：70K-120K/月）
福利待遇Complimentary nights and attractive rates on rooms、Health & Colleague Wellness、Retirement Plans
成长发展
85较高
This position heavily emphasizes learning and development, both for the incumbent and the organization, with clear investment in career progression and skill-building across various stages of one's career.
技术前沿非技术岗（不适用）
成长机会unique learning and development programmes、various stages of your career
业务类型cost_center
工作生活
55较低
The role is based on-site in Hong Kong with no mention of flexible work, and likely involves regional travel and collaboration across time zones, which may challenge work-life balance despite wellness benefits.
工作模式仅现场办公
办公地点未明确
加班情况未提及（无法判断）
使命价值
60中等
The role contributes to exceptional guest experiences and sustainable business performance through talent development, offering a sense of purpose in shaping service excellence, though its impact is primarily commercial.
行业发展稳定成熟行业
社会影响中性/一般
使命信号exceptional guest experiences、legendary service
创新程度稳健跟随主流
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