Watch Jobs
Henkel logo
汉高
Intern Customer Service Experience (CSX)
立即应聘

Intern Customer Service Experience (CSX)

发布于 大约 14 小时前

实习/见习

Spain, Barcelona, Catalonia
无经验要求
实习生
仅现场办公
本科
客户服务与支持
Crm
Csat
Customer Service
English
Kpi
Order-To-Cash
Problem-Solving
Teamwork

AI 估算 · 1k–1k

Internship position in Barcelona, typical monthly stipend for interns is around 800-1200 EUR.

职位详情

关于这个职位

As a Customer Service Experience Intern at Henkel in Barcelona, you will support customer communication, handle inquiries via email and calls, assist with order-to-cash activities, maintain CRM data, and collaborate with internal teams. This role offers hands-on experience in customer service and business development within a global company.

最低要求

Ability to do a 12 month internship (8/6h day)

Business Administration, Management or related student with an interest in customer facing role
Start date - immediate availability
Fluent level of English and Spanish.
Customer focus orientation
Ability to work in a team.
Problem-solving skills.
Proactive and motivated attitude.
Flexibility and strong communication skills.

工作职责

Support customer communication and help ensure a smooth customer experience

Act as a point of contact for customer enquiries (email, calls)
Assist with order-to-cash (OTC) and customer service related activities
Help build relationships with customers and collect their feedback
Maintain and update CRM data, supporting business development activities
Identify opportunities to improve customer satisfaction (CSAT)
Collaborate with internal teams (Customer Experience, Supply Chain, etc.)
Support ongoing projects, process improvements and best practices
Help monitor performance using KPIs and reports

AI 洞察

优缺点分析

优点

  • Hands-on experience at a multinational company (Henkel) with a structured internship program.
  • Opportunity to build a professional network and learn from experienced teams in customer experience and supply chain.
  • Develop practical skills in CRM, order-to-cash, and customer satisfaction measurement.
  • Gain insight into global business processes and improve language skills in a multicultural environment.
  • Limited decision-making authority as an intern
  • tasks may be repetitive (e.g., data entry, email handling).
  • Fast-paced environment with multiple priorities
  • requires strong time management.
  • Does not offer remote work flexibility
  • must be on-site in Barcelona.
  • Students pursuing a degree in Business Administration or Management who are eager to start a career in customer service or operations within a global company.

缺点 / 挑战

暂无明显挑战项

角色解读

  • Gain foundational experience in customer service and supply chain, leading to roles like Customer Service Specialist or Account Coordinator.
  • Exposure to global operations at Henkel can open doors to management trainee programs or other corporate functions.
  • Developed soft skills and CRM knowledge are transferable to sales, marketing, or business development roles.
  • Handle customer inquiries via email and phone, ensuring timely and professional responses.
  • Assist with order-to-cash processes, including order entry, invoicing, and payment follow-up.
  • Maintain and update CRM system with customer data and interactions to support business development.
  • Monitor customer satisfaction metrics (CSAT) and identify areas for improvement.
  • Strong communication and interpersonal skills in English and Spanish (fluent).
  • Customer-focused mindset with problem-solving abilities.
  • Proficiency in Microsoft Office (Excel, Outlook) and CRM tools.
  • Teamwork, proactivity, and flexibility in a fast-paced environment.

申请策略

  • Tailor your cover letter to show genuine interest in customer service and Henkel’s products.
  • Mention your availability for a 12-month internship and immediate start date.
  • Research Henkel’s business units and be prepared to discuss how you can contribute to customer experience.
  • Emphasize any previous customer-facing experience (e.g., retail, hospitality, or volunteer work).
  • Highlight language proficiency (English and Spanish) and any CRM or Excel skills.
  • Show examples of teamwork, problem-solving, and proactive attitude (e.g., projects or extracurricular activities).
  • Include relevant coursework in business, management, or supply chain.
  • Familiarize yourself with CRM software (e.g., Salesforce, SAP) through online tutorials.

面试指南

  • Use the STAR method (Situation, Task, Action, Result) to structure behavioral answers.
  • Show enthusiasm for learning and willingness to adapt.
  • Demonstrate customer-centric thinking by focusing on solutions and positive outcomes.
  • Why are you interested in a customer service internship at Henkel?
  • How do you handle a difficult customer on the phone?
  • Describe a time you worked in a team to solve a problem.
  • How do you prioritize tasks when you have multiple requests?
  • What do you know about order-to-cash (OTC) process?

职位点评

60
综合评分

Internship at a multinational company, focused on customer service skills, with moderate developmental opportunities but low pay.

从学习成长、工作节奏、岗位方向和实习待遇综合评估，方便比较实习机会。

更适合这类人
Students seeking practical experience and skill development in customer service, rather than high compensation.
表现最好
成长发展
相对薄弱
薪资福利
薪资福利40
成长发展75
工作生活50
使命价值60

薪资福利

40较低

Internship typically offers modest stipend, not competitive with full-time roles; no explicit benefits mentioned.

薪资信号未披露（AI估算：0K-1K/月）

成长发展

75中等

Provides hands-on experience in customer service and CRM, with exposure to global company processes; growth path to permanent roles possible.

技术前沿传统/成熟技术
技术栈CRM、Order-to-Cash、KPI
业务类型ambiguous

工作生活

50较低

On-site work in Barcelona with no remote flexibility; standard 8/6h day, possibly 12-month commitment.

工作模式仅现场办公
办公地点市区核心地段
加班情况未提及（无法判断）

使命价值

60中等

Working for a global chemicals and consumer goods company can provide sense of contribution to everyday products; industry is mature.

行业发展稳定成熟行业
社会影响中性/一般
创新程度稳健跟随主流

汉高 的其他在招职位

相似职位推荐

Watch Jobs