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汉高
Senior Customer Service Support Specialist (Korean Speaker)
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Senior Customer Service Support Specialist (Korean Speaker)

发布于 大约 2 小时前

普通员工/个人贡献者

Philippines, Makati, National Capital Region
中级经验
全职员工
混合式弹性办公
本科
客户服务与支持
Customer Service
English
Ms Excel
Sap
Returns Processing

AI 估算 · 8k–15k

跨国企业，要求韩语，中级经验，薪资具有竞争力

职位详情

关于这个职位

This role involves processing orders in SAP, managing customer inquiries, and coordinating with various teams. You will be the key point of contact for Korean-speaking clients, ensuring smooth order fulfillment and issue resolution. It offers a hybrid work setup and the opportunity to work for a global company.

最低要求

Bachelor's Degree in any field

Minimum of three (3) years’ experience in handling SAP Order Entry Process Proficiency in MS Excel is required; SAP knowledge in Order Entry is required
Must be detail oriented and customer-service oriented
Intermediate to advanced Korean language proficiency and with excellent English communication skills (verbal & written)
Amenable to work on mid-shift schedule (3:00 PM to 12:00 NN), and report on a hybrid work set-up in Ayala Avenue, Makati

工作职责

Process orders in SAP for clients via email and web

Generate reports in SAP and Excel to monitor orders on hold and ensure prompt dispatch
Track orders from warehouses to customers, managing inquiries, complaints, and resolutions effectively
Oversee returns processing including pre-checks with sales and warehouse teams for credit/debit notes
Provide comprehensive support to customers and sales, collaborating closely with Marketing, Commercial, and Supply Chain teams

AI 洞察

优缺点分析

优点

  • Hybrid work setup with flexible hours and work-from-anywhere policy.
  • Global company with comprehensive benefits: HMO, provident fund, insurance.
  • Opportunity to use Korean language skills in a professional setting.
  • Clear career growth opportunities within a large organization.
  • Mid-shift schedule (3 PM to midnight) may disrupt work-life balance.
  • High volume of order processing requires consistent attention to detail.
  • Handling customer complaints and escalations can be stressful.
  • This role is ideal for Korean-speaking professionals with SAP experience who seek a stable career in an international company with hybrid work flexibility.

缺点 / 挑战

暂无明显挑战项

角色解读

  • Progress to Team Lead or Supervisor in customer service.
  • Transition to supply chain or commercial roles.
  • Explore global opportunities across Henkel's network.
  • Process customer orders in SAP and ensure timely dispatch.
  • Track shipments and handle inquiries, complaints, and resolutions.
  • Oversee returns processing and coordinate with sales and warehouse.
  • Collaborate with marketing, commercial, and supply chain teams.
  • Proficiency in SAP Order Entry and MS Excel.
  • Advanced Korean and excellent English communication skills.
  • Detail-oriented with a customer service mindset.
  • Ability to work in a hybrid setup and mid-shift schedule.

申请策略

  • Tailor your resume to match the required skills and experience.
  • Prepare to discuss how you handle difficult customer situations in an interview.
  • Highlight SAP order entry experience and specific transaction codes.
  • Showcase Korean and English language proficiency with certifications.
  • Emphasize customer service achievements and problem-solving examples.
  • Include metrics on order processing efficiency or accuracy.
  • Deepen SAP knowledge, especially in Order Entry and reporting.
  • Improve Excel skills for data analysis and reporting.

面试指南

  • For behavioral questions, use the STAR method (Situation, Task, Action, Result).
  • For technical questions, provide specific SAP transaction names and steps you followed.
  • For communication questions, demonstrate clarity and empathy, highlighting language proficiency.
  • How would you handle a customer complaint about delayed shipment?
  • Describe your experience with SAP order entry. Which transactions have you used?
  • How do you prioritize tasks when handling multiple orders with tight deadlines?
  • How do you ensure accuracy in data entry?
  • How would you communicate with a Korean-speaking client about a complex issue?

职位点评

64
综合评分

Hybrid customer service role with strong benefits, requiring Korean language skills and SAP experience.

从薪资福利、成长空间、工作节奏和岗位方向综合评估，方便横向比较。

更适合这类人
Best for candidates who value work flexibility and comprehensive benefits, and are comfortable with a mid-shift schedule.
表现最好
薪资福利
相对薄弱
使命价值
薪资福利75
成长发展60
工作生活65
使命价值40

薪资福利

75中等

The position offers a competitive total rewards package including HMO, provident fund, insurance, and share plan, though salary is not disclosed.

薪资信号未披露（AI估算：8K-15K/月）
福利待遇Flexible work scheme、hybrid work model、work from anywhere policy for up to 30 days per year、health and preventive care programs、gender-neutral parental leave for a minimum of 8 weeks、Employee Share Plan with voluntary investment and Henkel matching shares、HMO healthcare coverage plan、Provident Fund、Group Life and Personal Accident Insurance

成长发展

60中等

Opportunities for growth and learning exist but are not explicitly structured; the role uses established technology (SAP) with limited mention of training.

技术前沿传统/成熟技术
技术栈SAP、MS Excel、Order Entry
成长机会Diverse national and international growth opportunities
业务类型ambiguous

工作生活

65中等

Hybrid work model with flexible hours offers good work-life balance, but mid-shift schedule may be challenging for some.

工作模式混合式弹性办公
办公地点市区核心地段
加班情况未提及（无法判断）
工作生活平衡Flexible work scheme、hybrid work model、work from anywhere policy for up to 30 days per year

使命价值

40较低

The role is primarily operational with limited social impact; industry is mature and stable.

行业发展稳定成熟行业
社会影响中性/一般
创新程度稳健跟随主流

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