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汉高
Customer Service Front Office Team Lead
立即应聘

Customer Service Front Office Team Lead

发布于 大约 15 小时前

基层主管/组长

Turkey, Ümraniye, Istanbul
高级经验
全职员工
混合式弹性办公
本科
客户服务与支持
Coaching
Ms Office
Process Improvement
Sap
Stakeholder Management
Team Leadership
Export Regulations
Order-To-Invoice

AI 估算 · 18k–28k

Team Lead role at multinational in Istanbul, with export expertise and SAP skills, commanding above-average local pay.

职位详情

关于这个职位

This role leads the Customer Service Front Office team, ensuring smooth order-to-invoice processes, export documentation, and customer complaint handling. You will manage a team, optimize workflows, and collaborate with sales to enhance customer satisfaction and operational efficiency.

最低要求

Having a bachelor’s or master's degree in engineering, Business Administration or a related field

Having Advanced Knowledge of Export Regulations and Process
Minimum 6 years of experience in CS preferably within international organizations and experienced in export management.
Excellent oral and written communication skills in English with the ability to interact effectively with all levels of management
Advance knowledge MS Office applications
Fully conversant in SAP (or similar) CS related transactions & reporting functions
Excellent team leadership, coaching and people development skills, good motivator
Effective communication and interpersonal skills with aptitude in building relationships with professionals of all organizational levels

工作职责

Manages the CS Front Office team to ensure all operational requirements are met

Ensures all day-to-day customer related activities comply operational and current business standards
Optimizes people, resources and technologies within the team to ensure compliance with the business standards
Evaluates and improves regional CS Front Office performance, provides recommendations to enhance organizational performance
Manages orders from creation to invoicing, including customer negotiations, export documentation, invoice disputes and customer complaints
Ensures customer service teams operate in compliance with SHE regulations
Systematically develops teams and talent in respective Customer Service organisation
Ensure customer and sales interaction of CS team and lead projects&initiatives to drive efficiency and customer satisfaction

AI 洞察

优缺点分析

优点

  • Global company with robust benefits: flexible work, wellbeing programs, and share plan.
  • Opportunity to lead a team and impact customer satisfaction directly.
  • Exposure to international operations and export processes broadens your skill set.
  • Managing customer complaints and disputes can be high-pressure.
  • Requires balancing team development with daily operational demands.
  • Export regulations are complex and require continuous learning.
  • This role is ideal for experienced customer service professionals with leadership aspirations and a knack for process optimization.

缺点 / 挑战

暂无明显挑战项

角色解读

  • Move into senior management roles like Regional Customer Service Manager or Operations Director.
  • Transition to broader supply chain or logistics leadership positions.
  • Leverage export expertise for roles in trade compliance or international business development.
  • Lead a customer service front office team, ensuring daily operations meet business standards.
  • Manage end-to-end order processing, including customer negotiations, export documentation, and dispute resolution.
  • Optimize team resources and technologies, drive performance improvements, and lead projects to boost customer satisfaction.
  • Strong leadership and people development skills to mentor a team effectively.
  • In-depth knowledge of export regulations and processes, plus hands-on SAP experience.
  • Excellent English communication and interpersonal skills for cross-functional collaboration.

申请策略

  • Research Henkel’s sustainability initiatives and highlight alignment.
  • Prepare examples of leading cross-functional projects that improved efficiency.
  • Emphasize your team leadership experience with specific metrics (e.g., improved CSAT scores).
  • Detail your SAP proficiency and any export process expertise.
  • Showcase your ability to handle complex customer negotiations and complaints.
  • Brush up on latest SAP modules for customer service (e.g., SD).
  • Consider certifications in export compliance (e.g., Incoterms).

面试指南

  • Use STAR method: Situation, Task, Action, Result for behavioral questions.
  • For process improvement: highlight data-driven approach and stakeholder buy-in.
  • For leadership: emphasize coaching style and how you develop talent.
  • How do you handle a team member underperformance?
  • Describe a time you improved a customer service process.
  • How do you manage competing priorities between team development and operational deadlines?
  • Explain Export regulations you have worked with and how you ensure compliance.
  • How do you build strong relationships with sales and other departments?

职位点评

77
综合评分

Stable multinational with excellent WLB, strong benefits, and team leadership growth, but limited social impact and innovation.

从薪资福利、成长空间、工作节奏和岗位方向综合评估，方便横向比较。

更适合这类人
Candidates prioritizing work-life balance, strong benefits, and leadership growth in a stable multinational, with less emphasis on cutting-edge innovation or social impact.
表现最好
工作生活
相对薄弱
使命价值
薪资福利80
成长发展75
工作生活85
使命价值60

薪资福利

80较高

Salary is competitive for Istanbul with strong multinational benefits (flexible work, share plan, parental leave), though not disclosed. Overall good compensation package.

薪资信号未披露（AI估算：18K-28K/月）
福利待遇Flexible work scheme、hybrid work model、work from anywhere policy、Global wellbeing standards、health and preventive care programs、Gender-neutral parental leave、Employee Share Plan

成长发展

75中等

Offers diverse growth opportunities and systematic team development, but no explicit promotion path mentioned. Tech stack includes SAP and MS Office, which are mainstream.

技术前沿主流现代技术
技术栈SAP、MS Office
成长机会Systematically develops teams and talent
业务类型ambiguous

工作生活

85较高

Excellent work-life balance signals: flexible hours, hybrid model, and work-from-anywhere policy up to 30 days/year. Office location not specified but unlikely in remote area.

工作模式混合式弹性办公
办公地点未明确
加班情况未提及（无法判断）
工作生活平衡Flexible work scheme、hybrid work model、work from anywhere policy

使命价值

60中等

Henkel is a stable multinational with sustainability focus (implied), but the role itself is operational with limited direct social impact. Industry growth is stable.

行业发展稳定成熟行业
社会影响中性/一般
创新程度稳健跟随主流

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