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汉高
Senior Customer Service Support Specialist (Thai Speaker)
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Senior Customer Service Support Specialist (Thai Speaker)

发布于 大约 2 小时前

普通员工/个人贡献者

Philippines, Makati, National Capital Region
中级经验
全职员工
混合式弹性办公
本科
客户服务与支持
Ms Excel
Sap
供应链
客户服务
泰语
混合办公
英语
订单录入
Hmo

AI 估算 · 8k–12k

菲律宾客户服务中级岗位市场水平，泰语技能和汉高品牌带来溢价，薪资中等偏上。

职位详情

关于这个职位

该职位是汉高在菲律宾马卡蒂的泰语高级客户服务支持专员，主要负责通过SAP和Salesforce处理订单，为亚太区客户和销售团队提供支持

适合有SAP和订单管理经验、泰语流利的求职者，在混合办公模式下工作

最低要求

本科学历，专业不限

至少3年SAP、订单录入流程和Salesforce经验
精通MS Excel优先
有SAP订单录入知识者优先
注重细节，以客户为导向，具备持续改进思维
中级到高级泰语水平，优秀的英语沟通能力（口语和书面）
适应白班工作（9:00-18:00），遵循当地节假日，在Ayala Avenue马卡蒂混合办公

工作职责

通过SAP和Service Cloud处理客户邮件订单，确保准确及时履行

为客户、销售、商业、客服和供应链团队提供全面支持
执行客户服务支持流程中的行政支持，处理胶粘剂订单录入
按照亚太区客户服务支持团队的分配完成任务
利用相关流程/技术专长执行日常运营，支持业务和职能部门

优先资格

MS Excel熟练使用

SAP订单录入知识
持续改进思维

AI 洞察

优缺点分析

优点

  • Work for a top global employer with strong compensation and benefits, including HMO, provident fund, and flexible work.
  • Opportunity to leverage Thai language skills in a business environment, enhancing cultural fluency.
  • Hybrid work model and flexible hours provide work-life balance.
  • Role involves repetitive order processing tasks which may become monotonous.
  • Requires working on a fixed day shift with local holidays, limiting flexibility.
  • Need to handle multiple systems (SAP, Salesforce) and coordinate across teams, demanding multitasking skills.
  • This role is ideal for candidates with strong SAP and customer service experience who are fluent in Thai, seeking a stable corporate job with good benefits and work-life balance.

缺点 / 挑战

暂无明显挑战项

角色解读

  • Advance to senior customer service roles or team lead positions within the shared services center.
  • Transition to supply chain or sales operations functions with deeper process expertise.
  • Pursue global opportunities within Henkel due to the company's multinational presence.
  • Process customer orders via SAP and Salesforce to ensure accuracy and timely fulfilment.
  • Provide support to sales, commercial, and supply chain teams on order-related issues.
  • Handle administrative tasks and adhere to order-to-cash processes.
  • Proficiency in SAP and Salesforce for order entry and customer service.
  • Advanced Thai language skills and excellent English communication.
  • Detail-oriented mindset with customer service orientation and continuous improvement drive.

申请策略

  • Tailor your resume to explicitly mention SAP modules you have used (e.g., SD, MM) and any Salesforce experience.
  • During interviews, prepare to discuss how you handle high-volume order processing and resolve customer issues efficiently.
  • Emphasize hands-on SAP and Salesforce experience, especially in order entry and customer service.
  • Highlight Thai and English language proficiency with certifications or work examples.
  • Showcase detail-oriented work history and any continuous improvement projects.
  • If not already proficient, strengthen SAP transactional skills through online tutorials or practice.
  • Improve knowledge of order-to-cash processes and supply chain fundamentals.

面试指南

  • Use the STAR method (Situation, Task, Action, Result) for behavioral questions.
  • For technical questions, explain your hands-on experience with specific transactions and outcomes.
  • Describe your experience with SAP order entry. What modules have you used?
  • How do you manage multiple orders and prioritize tasks in a fast-paced environment?
  • Give an example of a time you provided excellent customer service to a challenging client.
  • How would you handle a situation where an order is incorrect and the client is upset?
  • Review SAP basic transactions for order entry (e.g., VA01, VA02) and Salesforce service cloud features.
  • Prepare examples of successful collaboration with sales or supply chain teams.

职位点评

75
综合评分

大型跨国公司客户服务岗位，稳定性高、福利完善、混合办公，但技术成长空间有限。

从薪资福利、成长空间、工作节奏和岗位方向综合评估，方便横向比较。

更适合这类人
该职位最适合以薪酬福利和工作稳定性为首要动机的求职者，对职业意义感要求不高。
表现最好
薪资福利
相对薄弱
使命价值
薪资福利85
成长发展70
工作生活80
使命价值50

薪资福利

85较高

该职位提供具有竞争力的薪酬福利，包括HMO、公积金、团体保险等，且公司为行业巨头，稳定性高。

薪资信号市场水准 (8K-12K/月)
福利待遇Flexible work scheme、Hybrid work model、Work from anywhere policy、Gender-neutral parental leave、Employee Share Plan、HMO healthcare coverage、Provident Fund、Group Life and Personal Accident Insurance

成长发展

70中等

职位本身为高级专员，有一定专业成长空间，但主要侧重于流程操作，技能提升有限。公司提供国际增长机会。

技术前沿传统/成熟技术
技术栈SAP、Salesforce、MS Excel
成长机会Diverse national and international growth opportunities
业务类型cost_center

工作生活

80较高

混合办公模式、弹性工时、白班工作，有利于工作生活平衡，但需在固定地点办公，灵活性中等。

工作模式混合式弹性办公
办公地点市区核心地段
加班情况未提及（无法判断）
工作生活平衡Flexible work scheme、Hybrid work model、Work from anywhere policy for up to 30 days per year

使命价值

50较低

客户服务支持工作对社会影响力有限，行业为化工消费品，增长稳定但非前沿领域。

行业发展稳定成熟行业
社会影响中性/一般
创新程度稳健跟随主流

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