Lead day-to-day execution of procurement operations, ensuring timely, accurate, compliant, and customer-focused support across requisition-to-purchase-order and Procure-to-Pay processes.
Lead and coordinate procurement activities including requisitioning, purchase-order creation and changes, approvals, PO confirmations, urgent purchasing requests, and invoice/PO exception resolution. Serve as the primary escalation point for high-impact or urgent procurement issues, including PO delays, policy exceptions, service failures, system issues, and customer escalations. Ensure consistent application of global procurement processes, policies, standard work, approval requirements, delegation-of-authority requirements, and internal controls, including partnering with other Regional Procurement Leads to ensure consistency. Monitor key procurement KPIs and service delivery, and take timely action on backlogs, aged requests, blocked invoices/exceptions, and other customer- or business-impacting issues. Lead performance reviews and root-cause analysis to address service, quality, productivity, supplier, compliance, system, and process issues, and implement sustainable corrective and preventive actions. Identify, assess, and escalate procurement-related risks—including compliance, control, system, capacity, and business-continuity risks—through established governance processes and to the Sr. Manager, Supply Chain Operations, as appropriate. Provide day-to-day leadership, coaching, and performance management for Procurement Specialists and assigned resources; set clear objectives, provide feedback, recognize performance, and address capability or performance gaps. Plan and manage team capacity and capability by assigning and balancing workloads, supporting hiring and resource planning, and leading onboarding, training, cross-training, knowledge transfer, and standard-work documentation. Build and sustain a high-performing procurement operations team that demonstrates accountability, customer focus, disciplined execution, data-driven decision-making, continuous improvement, and cross-functional collaboration. Partner with the Sr. Manager, Supply Chain Operations, China, on workforce planning, talent development, succession planning, organizational priorities, and resource needs. Identify and lead procurement process-improvement initiatives that simplify work, improve quality, reduce cycle time, strengthen controls, increase productivity, and enhance stakeholder and supplier experience. Partner with the Procurement Center of Excellence and Shared Services to implement and adopt global processes, policy changes, system enhancements, workflow improvements, automation, analytics, and new ways of working. Support audit readiness and control effectiveness through control testing, documentation, audit responses, issue remediation, and implementation of sustainable corrective actions. Build strong relationships with internal business partners to communicate priorities, resolve issues, and improve procurement and customer outcomes.