马士基
Export Agent, Gateway
Export Agent, Gateway
发布于 大约 15 小时前普通员工/个人贡献者
Hong Kong, Hong Kong
高级经验
全职员工
仅现场办公
高中/中专
供应链、采购与物流
Cargowise
Customer Service
Microsoft Office
Problem Solving
Sap
AI 估算 · 22k–31k
Based on 5+ years air freight experience in Hong Kong, market rate for this role is competitive.
职位详情
关于这个职位
This role is an Export Agent position within Maersk's Gateway team, focusing on air freight capacity and cost management, coordinating with airlines and internal teams to ensure efficient cargo movement. You will be responsible for managing full shipment lifecycles, handling exceptions, and ensuring adherence to customer SOPs. It requires 5+ years of experience in air freight/logistics and fluency in English and Mandarin.
最低要求
Education Level: HKCEE and DSE or above
Minimum 5 years in Air Freight / Logistics / Customer Service / Air Operation role
Fluent in English and Mandarin
Strong written and verbal communication skills
Familiar with different systems, such as CargoWise, SAP, Microsoft office
Good understanding of air freight E2E processes
Core Competencies:
Effective control the air freight cost
Fully utilization of the space usage
Problem Solving & Decision Making
Communication Effectiveness
Execute Management team instruction proactively
End-to-End process mindset
工作职责
Serve as primary contact of airline reservation team and CX team:
Work with airline to confirm the usage and the cost of the airline capacity
Work with CX team thru TMS system and daily communication. It is ensured that the appropriate flight details is provided and meet the service commitment.
Develop strong relationship with internal and external counterparts
Well manage the air flight services to meet customer needs:
Monitor and manage the full shipment lifecycle (order → delivery → closure)
Ensure visibility and proactive updates on all critical milestones
Identify risks (capacity, delay, customs, documentation) and trigger mitigation actions early
Ensure timely and high-quality pre-alerts, milestone updates, and POD closure
Exception & Service Recovery Management:
Coordinate with OPS, CX team, and airlines/coloaders to drive fast resolution and recovery
Communicate clearly and proactively with customers on issue status and recovery plan
Capture lessons learned and support continuous improvement initiatives
Process Governance & Customer SOP Adherence:
Ensure execution in line with customer SOP / IOP and global standards
Monitor KPIs and service performance for assigned accounts
Support implementation of customer-specific solutions and process improvements
Drive compliance with “Standard is the Standard” principle
Cross-functional Coordination:
Coordinate closely with: Operations / CX team, Origin / Destination offices, Finance / Billing teams
Ensure smooth information flow and alignment across all stakeholders
Commercial & Financial Awareness:
Support billing accuracy (customer billing & ICB validation)
Ensure cost visibility and profitability awareness (GP per file mindset)
Highlight potential revenue leakage or cost discrepancies
AI 洞察
优缺点分析
优点
- Join a global leader in logistics with exposure to international trade and diverse stakeholders.
- Develop deep expertise in air freight operations and cost management.
- Opportunity to work with advanced systems like CargoWise and SAP.
- Maersk offers a diverse and inclusive work environment.
- High pressure to manage capacity and costs in a fast-paced, time-sensitive industry.
- Requires coordination across multiple teams and time zones, demanding strong multitasking.
- Must handle exceptions and service recovery under tight deadlines.
- This position is ideal for experienced logistics professionals who thrive in operational roles with a focus on efficiency, cost control, and cross-functional collaboration.
缺点 / 挑战
暂无明显挑战项
角色解读
- Progress to senior roles like Senior Export Agent or Team Lead, overseeing larger accounts.
- Move into commercial roles such as Sales or Account Management leveraging operational expertise.
- Advance to regional logistics management positions within Maersk's global network.
- Manage air freight capacity and cost by coordinating with airlines and optimizing space utilization.
- Oversee the full shipment lifecycle, ensuring timely milestones and proactive issue resolution.
- Handle exceptions and service recovery, coordinating with internal teams and customers.
- Ensure process compliance with customer SOPs and global standards while monitoring KPIs.
- Strong knowledge of air freight end-to-end processes and systems like CargoWise and SAP.
- Excellent communication and problem-solving skills to manage relationships and resolve issues.
- Ability to control costs and maximize capacity utilization.
- Fluency in English and Mandarin for cross-border coordination.
申请策略
- Tailor your resume to reflect end-to-end air freight knowledge and customer service orientation.
- Research Maersk's global logistics network and how this role contributes to their strategy.
- Emphasize 5+ years in air freight or logistics, with specific examples of capacity and cost management.
- Highlight proficiency in CargoWise, SAP, and Microsoft Office, especially Excel.
- Demonstrate communication skills with bilingual (English & Mandarin) experience.
- Showcase problem-solving and process improvement achievements.
- If not already familiar, study CargoWise or SAP modules relevant to air freight.
- Enhance data analysis skills to better monitor KPIs and cost performance.
面试指南
- Use the STAR method (Situation, Task, Action, Result) for behavioral questions.
- For cost/capacity questions, discuss specific strategies and metrics you've used.
- Demonstrate proactive communication and collaboration in your responses.
- How do you prioritize tasks when managing multiple shipments with tight deadlines?
- Describe a time you handled a service failure and how you recovered the situation.
- How do you ensure cost control while maintaining high service levels?
- Explain how you coordinate with airlines and internal teams to optimize capacity.
- What systems are you proficient in and how have you used them to improve efficiency?
职位点评
61
综合评分
Stable logistics role at a global giant, competitive pay in Hong Kong, limited WLB, moderate development.
更适合这类人
This role is best suited for candidates motivated by stable compensation and operational expertise, who are less concerned about work-life balance flexibility.
表现最好
薪资福利
相对薄弱
工作生活
薪资福利75
成长发展70
工作生活40
使命价值60
薪资福利
75中等
The role offers competitive salary in Hong Kong market, with stable employment at a global company, but specific benefits are not detailed in the JD.
薪资信号未披露（AI估算：22K-31K/月）
成长发展
70中等
The role provides exposure to air freight operations and systems like CargoWise, but growth paths are not explicitly mentioned; however, Maersk's global scale offers internal mobility.
技术前沿主流现代技术
技术栈CargoWise、SAP、Microsoft Office、TMS
业务类型cost_center
工作生活
40较低
The role requires on-site presence in Hong Kong with likely standard office hours, but no remote flexibility or WLB signals are mentioned.
工作模式仅现场办公
办公地点市区核心地段
加班情况未提及（无法判断）
使命价值
60中等
Working at Maersk contributes to global trade efficiency, and the role has a clear purpose in ensuring smooth logistics, but the social impact is indirect.
行业发展稳定成熟行业
社会影响中性/一般
创新程度稳健跟随主流
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