小米
Head of Partner Operations
Head of Partner Operations
发布于 1 天前中层管理(经理/总监)
慕尼黑
高级经验
仅现场办公
学历未注明
运营管理
AI 估算 · 60k–120k
此职位为高级管理岗位，位于德国慕尼黑，基于行业和市场水平估算，月薪范围合理。
职位详情
关于这个职位
As Head of Partner Operations at Xiaomi in Munich, you will lead the development and governance of partner operating models across Europe, ensuring operational excellence and performance management for agency partners and national sales companies. This role involves defining standards, driving enablement programs, and optimizing customer journeys to enhance commercial outcomes.
最低要求
Proven experience leading dealer operations, agency operations, network performance, partner management or channel operations functions within automotive or other complex multi-site industries.
Strong track record designing and implementing partner operating models, governance frameworks and performance management systems.
Experience launching, scaling and managing partner-operated sales channels within a fast-paced, high-growth environment.
Deep understanding of retail operations, customer journeys, CRM processes, lead management and channel governance.
Strong analytical and problem-solving capabilities, with the ability to translate performance insights into operational improvements and measurable business outcomes.
Exceptional stakeholder management and influencing skills, with experience working across senior internal leadership teams and external partner organisations.
Commercially minded, customer-focused and comfortable operating in ambiguity while building scalable solutions from first principles.
工作职责
Define and continuously evolve the operating models, standards and governance frameworks for Agency Partners and National Sales Companies across Europe.
Own partner governance, including decision rights, compliance, operating reviews, escalation management and risk mitigation.
Establish and govern customer ownership, lead management, opportunity management and attribution principles across partner-operated channels.
Lead operational readiness, onboarding and deployment activities for new partners, markets, products, services and business initiatives.
Ensure successful implementation and adoption of systems, tools, processes and customer journeys across partner-operated markets.
Build and execute partner enablement programmes, including training, certification, communications and operational support.
Own partner performance management through KPI frameworks, business reviews, audits, compliance assessments and corrective action plans.
Drive continuous improvement across partner channels to improve commercial performance, operational efficiency and customer experience outcomes.
AI 洞察
优缺点分析
优点
- High visibility role with significant impact on Xiaomi's European expansion strategy.
- Opportunity to shape partner operations from the ground up in a fast-growing industry.
- Exposure to cross-functional collaboration and senior leadership interactions.
- Competitive compensation and benefits typical of a large multinational corporation.
- High pressure to deliver measurable results in a rapidly scaling environment.
- Requires frequent travel and managing multiple partner relationships across diverse markets.
- Dealing with ambiguity and building scalable processes from scratch.
- Experienced operations leaders who thrive in fast-paced, high-growth environments and enjoy building structured frameworks from scratch.
缺点 / 挑战
暂无明显挑战项
角色解读
- Progress to senior leadership roles such as Director of Global Partner Operations or VP of Sales Operations.
- Expand expertise into broader commercial operations or regional general management positions.
- Develop deep industry knowledge in automotive or high-growth multi-site industries.
- Define and evolve partner operating models, governance frameworks, and performance management systems across Europe.
- Lead partner enablement programs including training, certification, and operational support to ensure successful adoption.
- Manage partner performance through KPI frameworks, business reviews, and corrective action plans.
- Drive continuous improvement across partner channels to enhance commercial performance and customer experience.
- Strong experience in partner operations, dealer management, or channel operations within complex industries.
- Deep understanding of retail operations, CRM processes, lead management, and channel governance.
- Analytical and problem-solving skills to translate data into operational improvements.
- Exceptional stakeholder management and influencing skills across internal and external organizations.
申请策略
- Tailor your resume to demonstrate how your past experience directly aligns with the responsibilities listed.
- Research Xiaomi's European partner network and be prepared to discuss potential operational improvements.
- Emphasize specific examples of designing and implementing partner operating models or governance frameworks.
- Quantify performance improvements achieved through partner performance management (e.g., KPI uplift, revenue growth).
- Highlight experience in automotive or multi-site retail industries with cross-market exposure.
- Showcase stakeholder management skills with internal and external senior leaders.
- Deepen knowledge of CRM systems and lead management processes if not already fluent.
- Consider obtaining certifications in partner management or operational excellence (e.g., Six Sigma).
面试指南
- Use the STAR method (Situation, Task, Action, Result) for behavioral questions.
- Provide concrete examples with quantifiable outcomes to demonstrate impact.
- Show strategic thinking by linking operational decisions to business goals.
- How would you design a partner governance framework for a new market entry?
- Describe a time you improved partner performance through a KPI-based system.
- How do you manage conflicting priorities from multiple stakeholders?
- What metrics would you use to measure partner operational efficiency?
- Tell us about a partner enablement program you built from scratch.
职位点评
61
综合评分
Senior partner operations role at a multinational in Munich, offering good development but limited work flexibility.
更适合这类人
Candidates motivated by career growth, learning, and high-impact operational challenges will find this role rewarding.
表现最好
成长发展
相对薄弱
工作生活
薪资福利60
成长发展70
工作生活50
使命价值65
薪资福利
60中等
The role likely offers competitive compensation typical of a multinational in Munich, but JD does not specify salary or benefits, reducing certainty.
薪资信号未披露（AI估算：60K-120K/月）
成长发展
70中等
The role includes training and enablement programs, providing growth opportunities, but no explicit promotion path mentioned.
技术前沿非技术岗（不适用）
成长机会training、enablement programmes
业务类型ambiguous
工作生活
50较低
On-site work in Munich with no mention of flexibility or WLB; typical for senior operational roles.
工作模式仅现场办公
办公地点市区核心地段
加班情况未提及（无法判断）
使命价值
65中等
Xiaomi is in a high-growth phase, especially in automotive and smart devices, but the role's direct social impact is neutral.
行业发展高速增长赛道
社会影响中性/一般
创新程度积极采用新技术
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