万豪
Dir-Spa
Dir-Spa
发布于 大约 8 小时前中层管理(经理/总监)
1 Austin Road West, Kowloon Station, Hong Kong, Kowloon, HK
中级经验
全职员工
仅现场办公
大专
酒店管理
Customer Service
Marketing Strategy
Team Leadership
Spa Operations
AI 估算 · 45k–70k
香港酒店业SPA总监，管理经验要求高，薪资水平可观，估算月薪4.5-7万人民币。
职位详情
关于这个职位
As the Spa Director at W Hong Kong, you will lead all spa operations, driving revenue growth, guest satisfaction, and team performance. This role blends operational management, sales strategy, and people leadership in a dynamic luxury hotel environment.
最低要求
year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major; 4 years experience in the spa, guest services, front desk, sales and marketing, or related professional area. OR 4-year bachelor's degree in Business Administration, Hotel and Restaurant Management, or related major; 2 years experience in the spa, guest services, front desk, sales and marketing, or related professional area.
工作职责
Managing Spa Operations and Budgets:
Selects vendors for spa retail operations and managing contract agreements.
Oversees retail product research, product selection and purchasing, product display.
Manages supply inventories and purchasing control, including uniforms.
Monitors the spa's actual and projected sales to ensure revenue goals are met or exceeded.
Maintains cleanliness of spa and related areas and equipment.
Managing Spa Sales and Marketing Strategy:
Creates and coordinates special services for groups including group gifting programs, group amenities, group turndown gifts, letters and invitations, creating special spa services for specific groups and spa contract addendum negotiation.
Develops and Manages spa promotions including gifting programs, gift with purchase, co-op marketing efforts and holiday events.
Ensures spa services are included in all property-related marketing and advertising.
Identifies and recommending new products and product enhancements to remain competitive in the market.
Managing Spa Revenue Management Strategy:
Monitors and Manages the payroll function.
Manages areas of operation to budget by reviewing operating statements, budget worksheets and payroll progress reports.
Manages Spa controllable expenses such guest amenities, linen expense, professional salon products, plants, decorations and paper supplies to achieve or exceed budgeted goals.
Ensuring and Delivering Exceptional Customer Service:
Displays leadership in guest hospitality, exemplifying excellent customer service, and creating a positive atmosphere for guest relations.
Empowers employees to provide excellent customer service.
Strives to improve service performance.
Conducting Human Resources Activities:
Reviews comment cards, guest satisfaction results and other data to identify areas of improvement.
Reviews findings with employees to develop appropriate corrective action, sharing plans with property leadership and ensuring corrective action is taken to continuously improve results.
Interviews and hires management and hourly employees with the appropriate skills to meet the business needs of the operation.
Develops, implements and maintains a Spa orientation program for employees to receive the appropriate new hire training to successfully perform their job.
Administers the performance appraisal process for direct report managers.
Develops business goals and creates appropriate development plans.
Establishes and maintains open, collaborative relationships with employees and ensuring employees do the same within the team.
Solicits employee feedback, utilizes an “open door” policy and reviewing employee satisfaction results to identify and address employee problems or concerns.
Ensures that regular on-going communication is happening in all areas of responsibility to create awareness of business objectives and communicates expectations, recognizing performance, and producing desired business results.
Celebrates successes and publicly recognizes the contributions of team members.
AI 洞察
优缺点分析
优点
- Global brand platform with excellent career development opportunities.
- Exposure to high-end clientele and diverse operational challenges.
- Opportunity to lead a dedicated team and influence service quality.
- Competitive compensation package for senior hospitality roles.
- Demanding role with multiple responsibilities across operations, finance, and HR.
- High pressure to meet revenue and guest satisfaction targets.
- May require flexible hours, including weekends and holidays, typical of hotel operations.
- This role is ideal for experienced hospitality professionals who thrive in fast-paced, customer-centric environments and enjoy managing diverse business functions.
缺点 / 挑战
暂无明显挑战项
角色解读
- Advance to higher management roles such as hotel General Manager or regional spa director.
- Move into broader hospitality operations or corporate positions within Marriott International.
- Develop expertise in luxury wellness trends and expand into wellness program design.
- Oversee all spa operations, including services, programs, staff, and facilities.
- Develop and execute sales and marketing strategies to drive revenue and profitability.
- Manage budgets, vendor contracts, and inventory control.
- Ensure exceptional guest satisfaction and lead the spa team in delivering premium experiences.
- Proven experience in spa or hotel management, with strong operational and financial acumen.
- Excellent leadership and people management skills, including hiring, training, and performance evaluation.
- Customer service orientation and ability to handle guest concerns effectively.
- Marketing and sales expertise to promote spa services and achieve revenue targets.
申请策略
- Research W Hotels and their unique brand personality
- tailor your application to show alignment with their values.
- Network with current or former Marriott employees in Hong Kong or the spa industry to gain insights.
- Highlight your spa or hotel management experience, emphasizing revenue growth and cost control achievements.
- Showcase your leadership in team development and employee engagement.
- Include specific examples of successful marketing campaigns or service improvements.
- Mention your familiarity with P&L management and vendor negotiations.
- Familiarize yourself with spa industry trends, including wellness technologies and sustainable practices.
面试指南
- Use the STAR method (Situation, Task, Action, Result) to structure your replies, emphasizing measurable outcomes.
- Show your ability to balance operational efficiency with guest satisfaction.
- Demonstrate proactive thinking and alignment with Marriott's core values.
- How would you increase spa revenue while maintaining high service quality?
- Describe a time you handled a difficult guest complaint. What was the outcome?
- How do you manage staffing schedules and control payroll costs?
- What strategies would you use to promote spa services to hotel guests and external clients?
- How do you train and motivate your team to deliver exceptional customer service?
职位点评
67
综合评分
A senior spa management role at a global luxury hotel brand with solid growth prospects but demanding on-site responsibilities.
从薪资福利、成长空间、工作节奏和岗位方向综合评估，方便横向比较。
更适合这类人
This job suits experienced hospitality professionals who are motivated by career advancement and brand prestige, and who can manage a demanding operational environment.
表现最好
成长发展
相对薄弱
工作生活
薪资福利70
成长发展78
工作生活50
使命价值65
薪资福利
70中等
This role offers a competitive salary for senior spa management, though specific benefits are not detailed in the job description.
薪资信号未披露（AI估算：45K-70K/月）
成长发展
78中等
The position provides clear development plans, performance appraisals, and opportunities for career growth within a global brand.
技术前沿非技术岗（不适用）
成长机会development plans、orientation program、performance appraisal process、business goals
业务类型profit_center
工作生活
50较低
The role requires on-site presence and may involve flexible hours typical of hotel operations, with no explicit work-life balance provisions.
工作模式仅现场办公
办公地点市区核心地段
加班情况未提及（无法判断）
使命价值
65中等
The role contributes to guest well-being and exceptional hospitality experiences, but its social impact is moderate in the context of the luxury hotel industry.
行业发展稳定成熟行业
社会影响中性/一般
使命信号点燃好奇，拓展无界、随时/随需
创新程度稳健跟随主流
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