万豪
Event Manager
Event Manager
发布于 大约 8 小时前中层管理(经理/总监)
180 Wong Chuk Hang Road, Aberdeen, Hong Kong, Hong Kong Island, HK
初级经验
全职员工
仅现场办公
高中/中专
酒店管理
Customer Service
Team Leadership
Group Room Blocks
AI 估算 · 30k–45k
Competitive pay for event managers in Hong Kong luxury hotels; Marriott brand adds premium.
职位详情
关于这个职位
Responsible for preparing all event documentation and coordinating with sales, property departments, and customers to ensure seamless event execution. This role manages average to large-sized events, up-sells services, and leads event teams to deliver exceptional customer experiences. Works in a luxury hotel environment with a global hospitality brand.
最低要求
High school diploma or GED; experienced (1 – 2 years of experience) in the event management or related professional area. OR 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; at least 1 year experience in the event management or related professional area required.
工作职责
Managing Event Logistics and Operations
Ensures that events progress seamlessly by following established procedures, collaborating with other employees, and ensuring accuracy.
Greets customer during the event phase and hands-off to the Event Operations team for the execution of details.
Adheres to all standards, policies, and procedures.
Ensures billing accuracy and conducts bill reviews with the clients prior to processing the final bill.
Manages group room blocks and meeting space for average to large-sized assigned groups.
Identifies operational challenges associated with his/her group and determines how to best work with the property staff and customer to solve these challenges and/or develop alternative solutions.
Uses his/her judgment to integrate current trends in event management and event design.
Acts as liaison between field salesperson and customer throughout the event process (pre-event, event, post-event).
Participates in customer site inspections and assists with the sales process as necessary.
Performs other duties as assigned to meet business needs.
Solicits feedback from the property departments to identify areas for improvement to enhance the Event Planner’s experience.
Ensuring and Providing Exceptional Customer Service
Delivers excellent customer service throughout the customer experience and encourages the same from other employees.
Empowers employees to provide excellent customer service.
Sets a positive example for guest relations.
Coordinates and communicates event details both verbally and in writing to the customer and property operations.
Makes presence known to customer at all times during this process.
Oversees his/her customer experiences from file turnover through the post event phase until turnover back to sales.
Follows up with customer post-event.
Responds to and handles guest problems and complaints.
Uses personal judgment and expertise to enhance the customer experience.
Stays available to solve problems and/or suggest alternatives to previous arrangements.
Works to continually improve customer service by integrating obtained feedback and personal judgment into action plans.
Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.
Interacts with guests to obtain feedback on product quality and service levels.
Ensures hourly employees understand expectations and parameters for event activities.
Leading Event Management Teams
Conducts formal pre- and post-event meetings as required to review/communicate group needs and feedback.
Leads formal pre-event and post-event meetings for average to large-sized assigned groups.
Facilitates various meetings as he/she perceives necessary (Banquet Event Order meeting, block review, etc).
Supporting and Coordinating with the Sales and Marketing Function
Assists in the sales process and revenue forecasting for customer groups.
Up-sells products and services throughout the event process.
Forecasts group sleeping rooms and event revenue (catering and audio visual) for his/her groups.
Conducting Human Resources Activities
Reviews comment cards and guest satisfaction results with employees.
Observes service behaviors of employees and provides feedback to individuals and/or managers.
Assists in the development and implementation of corrective action plans.
Take initiative to use his/her experience to improve service performance according to his/her evaluation of the issue and resolution.
Works with the property staff and customers to address operational challenges associated with his/her group.
Performs other duties as assigned to meet business needs.
AI 洞察
优缺点分析
优点
- Working with a global luxury hotel brand (Marriott) enhances resume value.
- Opportunity to develop strong event planning and leadership skills.
- Exposure to high-profile events and diverse clients, improving networking.
- Training and development programs within Marriott.
- High-pressure environment with tight deadlines and demanding clients.
- Irregular hours including evenings, weekends, and holidays during events.
- Requires multitasking and quick problem-solving under stress.
- This role is ideal for individuals with a passion for hospitality, strong organizational skills, and the ability to thrive in a fast-paced, guest-centric environment.
缺点 / 挑战
暂无明显挑战项
角色解读
- Progress to Senior Event Manager or Director of Events, overseeing larger-scale events and teams.
- Transition to hotel operations management or sales leadership roles.
- Opportunities to work across Marriott's global portfolio of luxury brands.
- Plan and coordinate all aspects of events at the hotel, from pre-event preparation to post-event follow-up.
- Act as a liaison between sales, property departments, and customers to ensure seamless execution.
- Manage group room blocks, meeting space, and billing for average to large-sized groups.
- Lead event teams, conduct pre/post-event meetings, and drive customer satisfaction.
- Strong organizational and project management skills to handle multiple events simultaneously.
- Excellent customer service and communication skills, both verbal and written.
- Knowledge of event management trends and ability to upsell services.
- Leadership skills to guide team members and coordinate with different departments.
申请策略
- Tailor your resume to highlight event-specific achievements.
- Research Marriott's culture and the specific property to speak to their values in an interview.
- Highlight any prior event management or hospitality experience, even internships.
- Emphasize skills in customer service, coordination, and teamwork.
- Showcase examples of successfully executed events or problem-solving scenarios.
- Include any relevant education in hospitality or business.
- Familiarize yourself with event management software (e.g., Cvent, Aventri).
- Improve knowledge of hotel operations and revenue management.
面试指南
- Use the STAR method (Situation, Task, Action, Result) for behavioral questions.
- Emphasize your customer-centric approach and teamwork skills.
- Provide concrete examples demonstrating your problem-solving and leadership abilities.
- Can you describe a challenging event you managed and how you resolved issues?
- How do you handle last-minute changes or client complaints?
- What strategies do you use to upsell services to clients?
- How do you coordinate with different departments to ensure seamless event execution?
- Where do you see yourself in your career in the next 5 years?
职位点评
66
综合评分
Stable global hotel brand, strong development opportunities, but demanding schedule and unclear work-life balance.
从薪资福利、成长空间、工作节奏和岗位方向综合评估，方便横向比较。
更适合这类人
This role is best suited for individuals who prioritize career growth and development in the hospitality industry, and are willing to work in a demanding, guest-focused environment.
表现最好
成长发展
相对薄弱
工作生活
薪资福利65
成长发展80
工作生活50
使命价值65
薪资福利
65中等
Salary is not disclosed in the JD, but Marriott is a global company known for competitive compensation and benefits. However, the specific package is unclear.
薪资信号未披露（AI估算：30K-45K/月）
成长发展
80较高
The role offers clear opportunities for training and development, and the hospitality industry provides growth paths. However, promotion is not explicitly mentioned.
技术前沿非技术岗（不适用）
成长机会training、development、recognition
业务类型profit_center
工作生活
50较低
Work-life balance is not explicitly addressed in the JD. Event management in hotels often involves irregular hours, but this is not stated.
工作模式未明确
办公地点未明确
加班情况未提及（无法判断）
使命价值
65中等
The role contributes to guest satisfaction and upholds Marriott's hospitality mission, but the social impact is primarily customer-facing.
行业发展稳定成熟行业
社会影响中性/一般
使命信号Wonderful Hospitality. Always.
创新程度稳健跟随主流
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