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香奈儿
Retail Operations Assistant Manager
立即应聘

Retail Operations Assistant Manager

发布于 大约 3 小时前

中层管理(经理/总监)

Hong Kong S.A.R.
中级经验
全职员工
仅现场办公
学历未注明
运营管理
Process Improvement
Sop
Stakeholder Management
Boh

AI 估算 · 38k–60k

香港奢侈品零售管理岗，国际名企，薪资水平高，人才稀缺。

职位详情

关于这个职位

This Retail Operations Assistant Manager role at Chanel supports the operational foundation across HK/MO boutique network, ensuring consistency and discipline. You will coordinate retail operations initiatives, manage inventory and back-of-house processes, and coach boutique teams to deliver excellence. Ideal for candidates with 3-5 years retail operations experience and strong collaboration skills.

最低要求

Minimum 3–5 years of relevant experience in retail operations or a related discipline, preferably including experience in a luxury or premium retail environment.

Hands-on experience supporting boutique operational standards across a multi-door or a complex retail environment.
Experience coordinating and supporting retail operations initiatives including system implementations, process changes, and operational rollouts.
Ability to work effectively with office functions and frontline boutique teams, supporting readiness and adoption during change.
Strong, hands-on knowledge of BOH operations and inventory management including stock control processes, governance compliance, and operational standards in a luxury context.
Demonstrated ability to analyze operational issues, organize follow-up actions, and escalate risks appropriately.
A clear and collaborative communicator, credible in both stakeholder discussion and a boutique floor briefing.
Fluent in English and Cantonese; Mandarin is an advantage.

工作职责

Boutique Operational Standards & Excellence

Support the development, maintenance, and communication of operational SOPs and standards across the HK/MO market, ensuring alignment with global Maison requirements and local operational needs.
Identify and report process inefficiencies; support the implementation of agreed improvements across boutiques.
Maintain operational frameworks, tools and reference materials that enable boutique teams to perform effectively and consistently across all business moments.
Partner with Boutique Operations Managers to ensure operational standards and ways of working are consistently understood and applied across the boutique network.
Coordinate readiness activities and follow-up to ensure boutique teams are operationally equipped and prepared ahead of new initiatives, seasonal peaks, and key business activations.
Collaborate with the Retail Operations & Projects Manager to align operational standards with broader function strategy and company policy.
Escalate material operational risks, non-compliance, and recurring issues promptly, with clear supporting information and recommended next steps.
Retail Operations Initiatives & Change Delivery
Support and coordinate market-level delivery of retail operations initiatives across the HK/MO market in alignment with business priorities.
Prepare and maintain local delivery plans, translating requirements into clear operational actions, timelines, and readiness criteria.
Coordinate cross-functional stakeholder and boutique teams throughout each initiative, ensuring all deliverables are tracked, teams are prepared, and issues are surfaced early.
Partner with Boutique Operations Managers to ensure initiatives are effectively implemented and operationally embedded within each boutique.
Support post-launch reviews, consolidate feedback, and track corrective actions where adoption or execution gaps are identified.
Maintain accurate and up-to-date initiative documentation across assigned workstreams, ensuring full visibility of progress, dependencies, and risks.
Inventory & BOH Operations
Support the implementation and ongoing monitoring of inventory management standards and controls across all boutiques, ensuring alignment with company policy, SOP governance, and the operational expectations of a global luxury Maison.
Monitor BOH operational practices and support the best practices in stock organization, product handling, replenishment, and security protocols.
Partner with Boutique Operations Managers to ensure inventory processes are consistently applied and maintained to the required standard within each boutique.
Collaborate with BTQ, logistics, merchandising, and finance to coordinate operational follow-up and resolve routine execution issues across the HK/MO market.
Monitor stock accuracy and integrity, support investigation of discrepancies, and escalate significant or unresolved issues with appropriate rigor and accountability.
Support continuous improvement of inventory and BOH processes by identifying inefficiencies, proposing practical solutions, and following through on agreed actions.
People & Capability
Support operational capability building across the boutique network through clear guidance, practical knowledge-sharing, and consistent reinforcement of standards.
Identify operational learning needs and share observations with the Retail Operations & Projects Manager and Boutique Operations Managers.
Provide day-to-day coaching and support to boutique teams on operational processes, tools, and required ways of working.
Foster a culture of operational excellence and continuous learning, where high standards are the norm and teams feel supported to improve.
Contribute to talent development by identifying strong operational practices and potential talent for further development.

优先资格

Mandarin is an advantage.

AI 洞察

优缺点分析

优点

  • Work for a prestigious global luxury maison with strong brand recognition.
  • Exposure to multi-boutique operations across HK/MO, building regional experience.
  • Opportunity to influence operational standards and shape the client experience.
  • Supportive culture focused on personal growth and inclusion.
  • Requires frequent on-site presence in boutiques, which may involve irregular hours.
  • High expectations for consistency and discipline in a luxury environment.
  • Must navigate a complex matrix organization with multiple stakeholders.
  • This role is ideal for experienced retail operations professionals who thrive in structured, high-standard environments and enjoy working closely with frontline teams.

缺点 / 挑战

暂无明显挑战项

角色解读

  • Progress to Retail Operations Manager or wider regional operational roles within Chanel.
  • Move into broader operations or project management across luxury retail.
  • Develop deep expertise in luxury retail operational excellence and leadership.
  • Support the implementation of operational standards and SOPs across the boutique network.
  • Coordinate retail operations initiatives, ensuring new systems and processes are rolled out smoothly.
  • Monitor inventory and back-of-house operations, maintaining stock accuracy and compliance.
  • Coach boutique teams on operational procedures and foster a culture of excellence.
  • Strong knowledge of retail operations, SOPs, and inventory management in luxury contexts.
  • Project coordination and change management abilities.
  • Excellent stakeholder management and communication skills (English and Cantonese).
  • Analytical mindset to identify inefficiencies and drive improvements.

申请策略

  • Understand Chanel's values and luxury retail context
  • tailor your application to show alignment.
  • Express your ability to balance strategy with hands-on operational detail.
  • Highlight experience in retail operations, especially in luxury or premium environments.
  • Showcase projects where you implemented SOPs or system rollouts across multiple stores.
  • Emphasize ability to coordinate cross-functional teams and manage change.
  • Demonstrate knowledge of inventory management and back-of-house processes.
  • Improve Cantonese and Mandarin to strengthen communication if not fully fluent.

面试指南

  • Use the STAR method (Situation, Task, Action, Result) to structure responses, emphasizing measurable outcomes.
  • Show understanding of the luxury context: balancing consistency with flexibility for boutique teams.
  • Provide concrete examples of stakeholder management and how you built trust.
  • Can you describe a time you implemented a new operational process across multiple locations?
  • How do you handle conflicts between head-office directives and boutique-level realities?
  • What inventory management practices are critical in a luxury retail environment?
  • How would you coach a boutique team to adopt new ways of working?
  • How do you prioritize multiple operational initiatives with tight deadlines?

职位点评

63
综合评分

Luxury retail ops management role with strong development potential and brand prestige, but on-site work and average work-life balance.

从薪资福利、成长空间、工作节奏和岗位方向综合评估，方便横向比较。

更适合这类人
This role suits professionals motivated by growth opportunities, brand prestige, and operational mastery, who accept on-site work demands.
表现最好
成长发展
相对薄弱
工作生活
薪资福利65
成长发展75
工作生活50
使命价值55

薪资福利

65中等

While salary details are not disclosed, Chanel as a leading luxury maison likely offers competitive compensation. However, the lack of explicit benefits information limits the assessment.

薪资信号未披露（AI估算：38K-60K/月）

成长发展

75中等

The role offers significant opportunities for skill growth in retail operations, project delivery, and leadership. Chanel's inclusive culture explicitly supports personal growth.

技术前沿非技术岗（不适用）
成长机会personal growth、talent development、continuous learning
业务类型cost_center

工作生活

50较低

The position requires on-site presence in boutiques, which may involve fixed retail hours and limited work-from-home flexibility. No explicit work-life balance signals were found.

工作模式仅现场办公
办公地点未明确
加班情况未提及（无法判断）

使命价值

55较低

Working for a global luxury maison offers strong brand purpose, but the social impact is moderate. The role focuses on operational excellence rather than direct societal contribution.

行业发展稳定成熟行业
社会影响中性/一般
使命信号inclusive culture、client experience
创新程度稳健跟随主流

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