Regional Supply Chain Manager - Customer Service

该职位负责领导并优化亚太区的客户服务运营，确保订单履行的顺畅和高服务水平

Develop and implement regional customer service strategies, policies, and procedures to enhance service quality and efficiency. Lead and mentor the regional customer service team to achieve performance targets and ensure alignment with business objectives. Monitor and analyze customer service KPIs, such as order cycle time, on-time delivery, and customer satisfaction, and drive improvement initiatives. Act as the primary escalation point for critical customer service issues and ensure timely resolution. Collaborate with Sales, Logistics, Planning, and Finance teams to streamline order-to-cash processes and improve cross-functional workflows. Drive digital transformation in customer service through implementation and optimization of CRM, ERP (SAP), and other service platforms. Conduct regular business reviews with key stakeholders to align on service performance and strategic priorities. Ensure compliance with regional regulations and company policies in all customer service activities.