Customer Support Engineer
发布于 22 天前普通员工/个人贡献者
值不值得投
综合评分 60
Technical support role requiring onsite work and frequent travel, with market-standard pay and growth in a fast-growing semiconductor industry.
从薪资福利、成长空间、工作节奏和岗位方向综合评估，方便横向比较。
薪资怎么样
1万
比技术支持中位数低
发布情况
正常在招 · 22 天前发布
公司情况
公司还在招多个职位
9 个在招
市场机会
选择不多
新竹县 · 技术支持 · 1 个在招
职位详情
关于这个职位
As a Customer Support Engineer, you will be responsible for installing, maintaining, and troubleshooting equipment at the company's Taiwan site. The role involves interfacing with customers and cross-functional teams to ensure product compliance, provide after-sales service, and handle domestic and international business trips for technical support.
最低要求
Must have experience working in a cleanroom. Ability to read basic English manuals. Ability to read basic circuit diagrams. At least 1 year of on-site repair experience. Must hold a valid driver's license. Must be able to read original (English) manuals. Must be available on 24-hour phone call. Other tasks assigned by supervisors.
工作职责
On-site installation, troubleshooting, and maintenance of equipment. Discuss issues with customers, diagnose equipment malfunctions, perform machine repairs, and provide satisfactory after-sales service. Be available for domestic and international business trips (U.S., Japan) for installation, technical support, training, and collaboration with service agent. At least 1 year of on-site repair experience. Understanding basic circuit diagrams. Must hold a valid driver's license. Must be able to read original (English) manuals. Must be available on 24-hour phone call. Other tasks assigned by supervisors.
优先资格
Experience in maintaining semiconductor field or display equipment is a plus.
AI 洞察
优缺点分析
优点
- Gain hands-on experience with advanced semiconductor equipment, work for a reputable multinational corporation, opportunities for international travel and exposure.
- Requires 24-hour on-call availability, frequent business trips may disrupt work-life balance, high-pressure environment with fast-paced troubleshooting demands.
- Engineers who enjoy technical problem-solving, customer interaction, and are comfortable with travel and on-site work environments.
缺点 / 挑战
暂无明显挑战项
角色解读
- Advance to senior support engineer or team leadership roles, specialize in semiconductor equipment technology, or transition to design or project management positions within the industry.
- Install, maintain, and troubleshoot equipment at customer sites and the company's Taiwan office. Engage with customers and internal teams to diagnose issues, perform repairs, and ensure product compliance. Handle business trips for technical support and training.
- Experience working in cleanrooms, ability to read circuit diagrams and English manuals, strong problem-solving skills for equipment malfunctions, and customer communication abilities.
申请策略
- Research ATS and RTX company culture and products, prepare examples of successful troubleshooting from past roles, and emphasize adaptability to travel demands.
- Highlight cleanroom experience, equipment maintenance and repair skills, customer service achievements, and any international work or travel experience.
- Enhance knowledge of semiconductor equipment systems, improve English communication for manuals and customer interactions, and prepare for on-call scenarios.
面试指南
- Use the STAR method (Situation, Task, Action, Result) to structure answers, focusing on specific examples of technical problem-solving and customer communication.
- Describe your experience with equipment installation and troubleshooting in a cleanroom environment.
- How do you handle customer complaints or technical issues under time pressure?
- What strategies do you use to stay effective during frequent business trips?
- Explain how you read and interpret circuit diagrams for maintenance tasks.
- How do you prioritize tasks when on 24-hour call support?
- Review semiconductor equipment fundamentals and common maintenance procedures, practice explaining technical issues in simple terms for customer interactions, and prepare questions about the company's service protocols and global operations.
职位点评
薪资福利
The position offers a stable role in a multinational corporation with market-standard compensation for the region.
成长发展
Provides opportunities to develop technical skills in semiconductor equipment support, but growth may be limited to support roles without clear advancement paths.
工作生活
The role requires onsite work, frequent travel, and 24-hour availability, which may significantly impact personal time and flexibility.
使命价值
Working in the semiconductor industry contributes to technological advancement, though the support role itself has moderate social impact.
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