COMMERCIAL TRAINER
发布于 大约 2 个月前中层管理(经理/总监)
AI 估算 · 25k–35k
Senior training role in luxury retail in Taipei; competitive pay but adjusted for local market; 13 months typical.
职位详情
关于这个职位
This role focuses on building a learning culture for retail and wholesale teams in Taiwan, designing and delivering training programs on selling skills, brand knowledge, CRM, and coaching. You will spend significant time on the sales floor coaching staff, analyzing service KPIs, and driving client satisfaction.
最低要求
University Graduate with luxury retail background preferred, advanced with professional certifications in gems, watches and learning & development. At least 6+ years’ experience in training / retail function; over 2+ years in managerial role. Expertise in selling skills for luxury creations (Watches & Jewellery background preferred). Expertise in coaching techniques. Strong Experience in training program design, deployment and follow up. Business Awareness. Flexibility & Agility. Stakeholder management. Influential skills. Knowledge of Bulgari creations. Technical knowledge on gems & watches. Training methodologies, processes & tools. Selling and communication technique. Coaching technique. CRM.
工作职责
Lead learning solutions addressing selling skills, brand, storytelling, CRM, remote selling, soft skills and Jewellery Watches & Accessories collections etc. Work with store managers and business partners on sales, CRM & Service KPI analysis and related action plans. Develop and follow up on action plans related to Mystery Shopping, Voice of Client initiatives. Be accountable for design, deployment and co-ordination of training events. Be responsible for defining the right audience, planning calendar of activities. Participate in TTT sessions. Drive coaching culture and influence store leaders. Drive e-learning completion rate. Spend no less than 30% of time on shop floor coaching. Be responsible for planning and optimising training budget. Work with wholesale team to ensure effective training programs.
优先资格
With GIA and FHH holder is definitely a plus.
AI 洞察
优缺点分析
优点
- Work for a world-leading luxury group with strong brand recognition and resources.
- Hands-on coaching role with significant impact on sales team performance and client experience.
- Opportunity to develop expertise in luxury retail training and gain certifications like GIA or FHH.
- Exposure to both retail and wholesale channels, building a broad commercial understanding.
- Requires frequent time on sales floor (30%+), which may be physically demanding and travel within Taiwan.
- Balancing multiple stakeholders (store managers, corporate, external partners) can be complex.
- High expectations for results in sales uplift and client satisfaction
- measurable KPI pressure.
- This role is ideal for an experienced luxury retail trainer who enjoys coaching and has a passion for developing people, with strong organizational and influential skills.
缺点 / 挑战
暂无明显挑战项
角色解读
- Progress to senior training manager or regional training director within LVMH group.
- Transition into retail operations or commercial management roles with deep frontline experience.
- Become a subject matter expert in luxury retail learning and development, potentially consulting.
- Design and deliver training programs for retail and wholesale teams on selling skills, brand knowledge, CRM, and product collections.
- Spend at least 30% of time on the sales floor coaching staff and observing service execution.
- Analyze sales and CRM KPIs, develop action plans to improve client satisfaction and sales results.
- Manage the training budget, coordinate with external consultants, and drive e-learning adoption.
- Expertise in selling and coaching techniques specific to luxury goods, especially watches and jewelry.
- Strong experience in training program design, deployment, and follow-up.
- Excellent stakeholder management and influential skills to drive a coaching culture.
- Business acumen and ability to analyze retail KPIs and translate into training actions.
申请策略
- Tailor your cover letter to demonstrate understanding of LVMH's brand heritage and customer-centric culture.
- Prepare examples of how you've influenced store managers and improved service standards through coaching.
- Highlight your experience designing and delivering training programs in luxury retail, especially watches/jewelry.
- Quantify achievements: e.g., improved sales by X%, increased client satisfaction scores, or reduced mystery shopping gaps.
- Emphasize coaching certifications (GIA, FHH, coaching qualifications) and managerial experience.
- Showcase analytical skills with examples of using CRM data to drive training interventions.
- If you lack luxury watch/jewelry knowledge, consider studying gemology or watchmaking basics.
- Enhance coaching techniques through certifications (e.g., ICF accredited programs).
面试指南
- Use the STAR method: Situation, Task, Action, Result, with specific metrics.
- For behavioral questions, emphasize your ability to build relationships and influence without authority.
- When discussing technical knowledge, show continuous learning and passion for the products.
- Can you describe a time you designed a training program that significantly improved sales or client satisfaction?
- How do you handle resistance from store managers when implementing new coaching initiatives?
- What coaching techniques do you use to ensure lasting behavior change on the sales floor?
- How would you approach analyzing mystery shopping data to create an action plan?
- Tell us about your experience with luxury watches/jewelry and how you stay updated on industry trends.
职位点评
Luxury retail training role with strong developmental prospects, moderate compensation, and limited work-life flexibility.
从薪资福利、成长空间、工作节奏和岗位方向综合评估，方便横向比较。
薪资福利
The salary is competitive for luxury retail in Taipei, and LVMH offers good benefits. However, exact figures are not disclosed, so satisfaction is moderate.
成长发展
The role offers significant learning opportunities in luxury retail training, coaching, and product knowledge. Certifications like GIA/FHH are valued, and there is exposure to corporate TTT programs.
工作生活
Requires at least 30% time on sales floor, indicating regular presence in stores. No mention of remote work flexibility. Office likely in Taipei, but travel across Taiwan may be needed.
使命价值
Working for a prestigious luxury brand like LVMH provides a sense of prestige and impact on client experiences. The role contributes to employee growth and service excellence, which is meaningful.