RETAIL EXCELLENCE MANAGER

作为零售卓越经理，你将负责制定零售策略、优化店铺运营、管理培训团队，并与各部门协作推动销售增长

Retail Performance: • Partner with the Managing Director / Commercial Leader to shape annual commercial strategies, including sales forecasting, market opportunity assessment, and resource allocation planning • Translate complex retail performance data into actionable business insights; maintain dynamic performance dashboards and executive-level reporting materials that inform strategic decision-making. • Identify and promote best retail practices across regions, lead benchmarking and analysis of competitor retail experiences. • Collaborate with Area Managers to develop and execute sales improvement plans, identifying revenue growth opportunities. • Conduct regular store visits to evaluate performance, optimize teamwork, and enhance problem-solving capabilities. • Monitor and optimize retail KPIs to improve store productivity. • Work with Marketing, CRM, and other departments to propose and support retail-related marketing activities and service enhancements. • Develop and follow up on key landlord promotions and local event plans Retail Operations & Projects: • Continuously improve store operational efficiency through process, tool, and system optimization. • Oversee retail projects including new store openings, closures, and store events, ensuring timely and high-quality execution. • Support Area and Store Managers in developing and engaging in-store operational staff • Collaborate with Central Retail Operations to localize, implement, and execute retail guidelines and initiatives • Drive the adoption of new tools/systems in stores, collect feedback, and ensure continuous improvement. Commercial Training: • Strategic Oversight: Provide direction and ensure training initiatives are aligned with retail strategy, brand standards, and commercial objectives. • Team Supervision: Oversee the commercial training team’s planning, prioritization, and delivery, ensuring trainers execute programs effectively. • Quality Assurance: Review training content, methodology, and outcomes to maintain consistency and high standards across all stores. • Performance Evaluation: Monitor trainer performance, set expectations, and provide feedback to ensure accountability and continuous improvement. • Resource Allocation: Approve training schedules, allocate resources, and ensure programs are delivered within budget and timelines. • Cross-Functional Alignment: Coordinate with store managers, commercial leaders, and HR to ensure training supports execution gaps and business priorities. • Reporting & Review: Consolidate training outcomes, report progress to senior management, and recommend adjustments to strengthen frontline capability. Team & Talent Development • Ensure effective implementation of retail strategies and guidelines across the national retail network. • Work with HR to optimize store staffing and talent structure. • Collaborate with HR to design and implement incentive schemes for the retail team, tracking effectiveness.