文华东方酒店
Senior Security Officer
Senior Security Officer
发布于 1 天前基层主管/组长
Hong Kong
中级经验
全职员工
仅现场办公
学历未注明
English
Access Control
Emergency Response
Cctv Surveillance
Team Coaching
Vip Security
AI 估算 · 20k–30k
香港五星酒店安保主管，经验要求高，薪资中等偏上，福利较好但对语言要求高。
职位详情
关于这个职位
该职位是香港置地文华东方酒店的资深安全官，负责酒店安全团队的管理与指导，包括巡逻、监控、消防检查、VIP安保及应急处理
要求3年以上国际五星酒店同岗位经验，英语流利，适合追求稳定且具备领导力的安保专业人士
最低要求
Minimum 3 years’ experience of the same capacity in international 5-star luxury hotels. Well organized and structured. Strong communication and interpersonal skills, open mind of different culture, friendly, approachable and sociable. Motivational with enthusiastic character with excellent listening skills. Good command in English, knowledge in other languages is an advantage.
工作职责
Offer practical guidance and coaching to all junior colleagues, ensuring that Hotel and Departmental standards are strictly and consistently maintained.
Project an impeccable professional, confident, efficient and reassuring image to all Hotel guests, patrons, visitors and colleagues alike.
Ensures high levels of guard tour patrol compliance amongst all security officers.
Immediate response to security and safety occurrences (e.g. incidents and accidents).
Participate in all emergency drills (planned and unplanned) as directed by the Security Manager.
Ensure that all Officers and new recruits are familiar with all emergency systems (e.g. Fire alarm systems) and equipment (Fire extinguishers etc).
Routine Hotel patrols must include fire safety: e.g. removal of obstructions from fire staircases and fire exits; fire doors closed etc.
Maintain frequent supervision of Hotel critical areas through CCTV surveillance and patrolling. Deploy manpower according to risk and activity levels.
Immediate response to abnormalities, suspicious situations and disorder.
Maintain daily operation of routine duties, tasks and functions, such as Access controls (e.g. registration and permit system)
Frequent foot patrolling of both Hotels areas ensuring security colleagues always maintain crime awareness.
Report all criminal allegations and incidents immediately to the Security Manager.
Sweep critical Hotel areas and assigned VIP guest floor prior to VIP event / visit in order to identify irregularities; suspicious situations etc.
Immediately report any irregularities; signs of disorder etc to Security Manager.
Ensure the unimpeded and safe movement of VIP guests into, through and out of the Hotel.
Carry out access controls at established Hotel check points (Colleague Entrance and the Loading Bay).
Carry out stringent vetting of visitors; contractors and suppliers, scrutinising all forms of identification.
Registration of all visitors, contractors and suppliers. Issue visitor passes according to colour coded areas.
Covert / overt surveillance of critical areas (e.g. Monitor unattended baggage at the Hotel reception and lobby etc).
Handle the hotel Lost & Found and respond to concerned enquiry in the Hotel.
AI 洞察
优缺点分析
优点
- 文华东方是世界顶级酒店品牌，工作环境优雅，平台优越
- 提供免费住宿（MOstay）、健康福利和退休计划，待遇丰厚
- 工作稳定性高，团队氛围好
- 需要轮班，包括夜班和节假日，工作强度较大
- 适合有多年酒店安保经验、追求稳定福利、乐于指导他人的职业人士
缺点 / 挑战
- 处理突发事件和安全隐患时，心理压力大
- 晋升渠道较窄，竞争激烈
角色解读
- 可晋升为安全经理或更高管理层，负责整个酒店的安保运营
- 在文华东方集团内有机会调至全球其他酒店，获得国际化职业发展
- 负责酒店安全巡逻和CCTV监控，确保无安全隐患
- 指导和管理初级安保人员，维护团队标准
- 处理VIP安保、应急事件及失物招领等日常事务
- 需要至少3年国际五星酒店安保经验，熟悉豪华酒店运营标准
- 具备消防系统、应急处理和安全监控等专业技能
- 优秀的沟通能力、英语流利，以及团队领导和指导能力
申请策略
- 了解文华东方酒店的文化——“成为非凡的粉丝”，在面试中展现对服务品质的认同
- 准备具体的案例，说明如何解决安全问题或提升团队效率
- 突出在五星酒店任职期间的安全管理成果，如事件处理、团队培训等
- 列出相关证书（如消防、急救）和语言能力
- 强调领导经验，例如指导新员工或带领巡逻小组
- 可提前考取国际认可的安保管理证书（如CPP）
- 加强英语口语，尤其是对客沟通用语
面试指南
- 使用STAR法则：描述情境(Situation)、任务(Task)、行动(Action)、结果(Result)，突出专业性和领导力
- 请描述一次你处理酒店客人冲突的经历
- 如何确保安保团队遵守巡逻规范？
- 如果发现火灾报警，你的应急步骤是什么？
- 你如何指导一名新入职的安保员？
- 谈谈你对文华东方酒店品牌的理解
- 复习酒店消防预案和应急流程
- 准备2-3个成功的案例，展示问题解决和团队管理能力
匹配度报告
61
综合匹配度
香港五星酒店安保主管，福利优厚但晋升空间有限，轮班制。
适合人群
适合重视福利、稳定性和团队归属感的求职者，对职业成长和意义感要求不高。
最强匹配
薪资福利匹配
最弱匹配
使命价值匹配
薪资福利70
成长发展60
工作生活60
使命价值55
薪资福利匹配
70中等
薪资未披露，但福利明确（免费住宿、健康计划、退休金），整体补偿性中等偏上。
薪资信号未披露（AI估算：20K-30K/月）
福利待遇MOstay、Health & Colleague Wellness、Retirement Plans
成长发展匹配
60中等
提供学习与发展计划但未明确晋升路径，技能成长局限在安保领域。
技术前沿非技术岗（不适用）
成长机会Learning & Development、MOstay
业务类型cost_center
工作生活匹配
60中等
位于香港核心地段，但轮班制包括夜班，WLB一般。
工作模式未明确
办公地点市区核心地段
加班情况未提及（无法判断）
使命价值匹配
55较低
酒店行业稳定成熟，社会影响力中性，创新性不足。
行业发展稳定成熟行业
社会影响中性/一般
创新程度稳健跟随主流
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