文华东方酒店
In-Room Dining Supervisor
In-Room Dining Supervisor
发布于 大约 16 小时前基层主管/组长
Macau
中级经验
全职员工
仅现场办公
学历未注明
HACCP
Team Leadership
Luxury Hospitality
Wine Knowledge
In-Room Dining
AI 估算 · 12k–20k
Luxury hotel supervisor role in Macau, requires leadership and service skills; industry benchmarks suggest competitive pay.
职位详情
关于这个职位
As In-Room Dining Supervisor at Mandarin Oriental Macau, you will lead the team to deliver exceptional in-room dining experiences. You ensure high standards of hygiene, grooming, and service, handle guest complaints, supervise setup and operations, and coordinate with the outlet manager. This role is perfect for those passionate about luxury hospitality and team leadership.
最低要求
· Ensures all colleagues maintain a high standard of personal hygiene and grooming at all times · Ensures colleagues wear designated uniforms which are well pressed and in a good state of repair and that name badges are worn at all times · Maintains a good knowledge of all hotel facilities and is able to answer guest questions in a quick, polite and helpful manner · Handles guest complaints or problems promptly, ensuring that any resolved/unresolved incidents are reported to the manager in a timely manner · Ensures hotel policies and procedures are adhered to · Ensures statutory rules and regulations are adhered to e.g. Health & Safety at Work, Weights and Measures, licensing laws etc. · Demonstrates a working knowledge of fire prevention and ensures colleagues follow evacuation procedures on hearing the alarm · Demonstrates security conscious behaviors in respect of guests, colleagues and hotel property / welfare and reports suspicious circumstances to the Manager · Attends meetings and training sessions that may be beneficial personally or to the banquet operation
工作职责
· Support company’s philosophy and culture through Pillars and Legendary Quality Experiences daily · Ensure Fire Life Health Safety and Security and HACCP standards are maintained · Lead and communicate with colleagues during outlet operation · Supervise and participate in running an efficient and profitable operation · Assist Outlet Manager in enabling employees to achieve service and product delivery standards · Oversee set-up and operation of a station/section · Provide services for guests such as order taker, promoting food and beverages · Ensure in-house VIP's list and amenities are registered · Provide recommendation and prepare wine choice · Co-ordinate service of food and beverage efficiently · Report and follow up maintenance defaults · Serve food and beverages at pool area · Involve with VIP guest service · Respond proactively to guest queries · Identify and carry out training needs among team · Perform outlet opening/closing check list · Perform any other reasonable duties · Carry out and supervise daily, weekly, monthly inventory · Responsible for cash float and cashiering · Maintain and order store requisition · Fully inform about food and beverage outlets and hotel group · Maintain all hotel assets
AI 洞察
优缺点分析
优点
- Work for a prestigious luxury hotel brand with a strong reputation for excellence.
- Gain leadership experience in a dynamic, high-end service environment.
- Opportunity to develop wine and service expertise, valuable for hospitality careers.
- Macau location offers exposure to international clientele and competitive compensation.
- High standards and pressure to maintain brand image may lead to stressful situations.
- Shift work including evenings, weekends, and holidays required in a 24/7 hotel operation.
- Managing diverse team members and guest expectations demands strong interpersonal skills.
- This role is ideal for experienced hospitality professionals who enjoy leading teams and delivering exceptional service in a luxury setting.
缺点 / 挑战
暂无明显挑战项
角色解读
- Progress to Assistant Outlet Manager or Outlet Manager in fine dining or banquet operations.
- Advance to Food & Beverage management roles across the hotel group.
- Develop expertise in luxury hospitality operations, opening doors to global opportunities with Mandarin Oriental.
- Oversee daily in-room dining operations, ensuring seamless service from ordering to delivery.
- Manage and train a team of servers, maintain high standards of hygiene and guest satisfaction.
- Handle guest complaints and special requests, coordinating with kitchen and other departments.
- Manage inventory, cashiering, and ensure compliance with hotel policies and safety regulations.
- Strong leadership and team management abilities to supervise a service team.
- Excellent communication and interpersonal skills for guest interaction and coordination.
- Knowledge of food and beverage service, including wine pairing and menu knowledge.
- Ability to handle pressure and resolve guest issues promptly and professionally.
申请策略
- Research Mandarin Oriental's brand pillars and Legendary Quality Experiences to align your application.
- Mention your passion for luxury service and willingness to work flexible hours.
- Emphasize previous supervisory roles in hospitality, especially in-room dining or fine dining.
- Showcase awards or recognition for service excellence and team leadership.
- Include specific achievements like improving guest satisfaction scores or reducing complaints.
- Highlight any wine certification or training (e.g., WSET) and languages spoken.
- Consider obtaining a wine certification (e.g., WSET Level 2) to strengthen beverage knowledge.
- Take courses on hospitality management or leadership to boost credentials.
面试指南
- Use STAR method (Situation, Task, Action, Result) for behavioral questions.
- Highlight concrete examples of leadership, problem-solving, and guest recovery.
- Show knowledge of luxury hospitality by linking answers to brand values.
- How do you handle a guest complaint about cold food or slow service?
- Describe a time you trained a new team member. What approach did you use?
- What do you know about Mandarin Oriental's service standards?
- How would you manage a busy dinner service with short-staffing?
- Can you explain the importance of HACCP in a hotel kitchen?
匹配度报告
61
综合匹配度
Stable luxury brand, competitive pay, leadership growth, shifts required.
适合人群
This role suits candidates who prioritize compensation and career development in luxury hospitality and are willing to work on-site with shifts.
最强匹配
薪资福利匹配
最弱匹配
工作生活匹配
薪资福利75
成长发展70
工作生活40
使命价值60
薪资福利匹配
75中等
The compensation is competitive for a supervisor role in Macau luxury hotels, with potential for tips and benefits. However, JD does not specify precise salary or benefits.
薪资信号未披露（AI估算：12K-20K/月）
成长发展匹配
70中等
The role offers leadership development and training opportunities (e.g., attending meetings and training sessions), but clear career progression is not explicitly mentioned.
技术前沿非技术岗（不适用）
成长机会attends meetings and training sessions
业务类型ambiguous
工作生活匹配
40较低
The job requires on-site presence in a hotel environment, with shift work likely. No mention of remote work or flexible hours.
工作模式仅现场办公
办公地点未明确
加班情况未提及（无法判断）
使命价值匹配
60中等
Working for a luxury brand provides a sense of prestige, but the role itself is service-oriented with limited direct social impact.
行业发展稳定成熟行业
社会影响中性/一般
创新程度稳健跟随主流
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