万豪
Assistant Executive Housekeeper
Assistant Executive Housekeeper
发布于 大约 2 个月前中层管理(经理/总监)
180 Wong Chuk Hang Road, Aberdeen, Hong Kong, Hong Kong Island, HK
初级经验
全职员工
仅现场办公
高中/中专
其它
Customer Service
Inventory Control
Team Supervision
Staff Training
AI 估算 · 20k–30k
香港酒店行业中层管理薪资，门槛不高但万豪品牌溢价，综合中位数合理。
职位详情
关于这个职位
This Assistant Executive Housekeeper role at Marriott in Hong Kong involves overseeing housekeeping, recreation/health club, and laundry operations. You'll manage daily shifts, ensure guest satisfaction, and maintain cleanliness standards while supporting budget goals. The position includes supervising staff, conducting inspections, and handling guest complaints to deliver exceptional hospitality.
最低要求
High school diploma or GED; 1 year experience in the housekeeping or related professional area.
OR
year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.
工作职责
Assisting in Managing Housekeeping Operations**
Ensures guest room status is communicated to the Front Desk in a timely and efficient manner.
Works effectively with the Engineering department on guestroom maintenance needs.
Supervises the property general cleaning schedule.
Obtains list of rooms to be cleaned immediately and list of prospective check-outs or discharges to prepare work assignments.
Inventories stock to ensure adequate supplies.
Assists in the supervision of daily Housekeeping shift operations and ensures compliance with all housekeeping policies, standards and procedures.
Assists in the ordering of guestroom supplies, cleaning supplies and uniforms.
Supports and supervises an effective inspection program for all guestrooms and public space.
Communicates areas that need attention to staff and follows up to ensure understanding.
Ensures all employees have proper supplies, equipment and uniforms.
Managing Departmental Costs**
Participates in the management of the department’s controllable expenses to achieve or exceed budgeted goals.
Understands the impact of department’s operations on the overall property financial goals and objectives and manages to achieve or exceed budgeted goals.
Comprehends budgets, operating statements and payroll progress reports as needed to assist in the financial management of department.
Ensuring Exceptional Customer Service**
Responds to and handles guest problems and complaints.
Strives to improve service performance.
Empowers employees to provide excellent customer service.
Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.
Conducting Human Resources Activities**
Participates as needed in the investigation of employee accidents.
Supervises staffing levels to ensure that guest service, operational needs, and financial objectives are met.
Ensures employees understand expectations and parameters.
Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process.
Observes service behaviors of employees and provides feedback to individuals.
Uses all available on the job training tools to train new room attendants and provide follow-up training as necessary.
Participates in the employee performance appraisal process, providing feedback as needed.
Assists as needed in the interviewing and hiring of employee team members with the appropriate skills.
Supports a departmental orientation program for employees to receive the appropriate new hire training to successfully perform their job.
Participates in employee progressive discipline procedures.
AI 洞察
优缺点分析
优点
- Work with a leading global hotel brand, enhancing your resume in hospitality.
- Gain hands-on management experience in housekeeping, a core hotel operation.
- Opportunity to develop skills in budgeting, training, and customer service.
- Located in Hong Kong, a vibrant international hub with career mobility.
- Physically demanding role with long hours, including weekends and holidays.
- High pressure to maintain cleanliness standards and manage guest expectations.
- Limited upward mobility without further education or certifications.
- This role is ideal for someone with hospitality experience looking to step into management, or a recent graduate with a hospitality degree seeking practical leadership exposure.
缺点 / 挑战
暂无明显挑战项
角色解读
- Progress to Executive Housekeeper, overseeing larger teams and multiple properties.
- Move into regional housekeeping management or hotel operations management.
- Develop expertise in luxury hospitality standards and revenue management.
- Oversee daily housekeeping operations, ensuring guest rooms and public areas are clean and well-maintained.
- Supervise housekeeping staff, conduct inspections, and provide training to maintain service standards.
- Manage departmental budgets and controllable expenses to meet financial goals.
- Handle guest complaints and work with other departments to ensure satisfaction.
- Strong leadership and team management abilities to supervise a diverse housekeeping team.
- Excellent customer service skills to resolve guest issues and enhance experience.
- Budgeting and financial acumen to manage costs and achieve targets.
- Attention to detail for inspections and quality control.
申请策略
- Research Marriott's brand standards and JW Marriott's luxury service philosophy.
- Prepare examples of how you've handled guest complaints or improved processes.
- Highlight any previous housekeeping or supervisory experience, even in other industries.
- Emphasize customer service achievements and guest satisfaction metrics.
- Showcase financial responsibilities such as budget management or cost reduction.
- Include any training or development of team members.
- Take a course in hotel property management systems (PMS) or housekeeping software.
- Learn basic financial analysis for hotel operations (e.g., P&L statements).
面试指南
- Use the STAR method (Situation, Task, Action, Result) for behavioral questions.
- For cost-related questions, mention specific strategies like inventory control or scheduling optimization.
- Emphasize collaboration with other departments (e.g., Engineering, Front Desk).
- How do you handle a guest complaint about room cleanliness?
- Describe a time you managed a team to complete a task under tight deadlines.
- How would you reduce housekeeping costs without compromising quality?
- What steps do you take to train new staff effectively?
- How do you prioritize tasks during a busy check-out period?
职位点评
59
综合评分
Stable mid-level housekeeping management role at a global hotel brand, moderate salary, limited flexibility.
更适合这类人
This role suits a candidate seeking a stable management path in hospitality with growth opportunities, but less ideal for those prioritizing work-life balance.
表现最好
成长发展
相对薄弱
工作生活
薪资福利65
成长发展70
工作生活40
使命价值60
薪资福利
65中等
The role offers competitive pay for Hong Kong's hospitality sector, with standard benefits. Salary is not explicitly stated but likely market-aligned.
薪资信号未披露（AI估算：20K-30K/月）
成长发展
70中等
Provides solid on-the-job training and career progression within Marriott, but growth may require additional certifications.
技术前沿传统/成熟技术
成长机会on the job training、orientation program
业务类型ambiguous
工作生活
40较低
Demanding role with likely shift work and limited flexibility, though not explicitly stated.
工作模式仅现场办公
办公地点未明确
加班情况未提及（无法判断）
使命价值
60中等
Working for a prestigious brand like Marriott provides a sense of pride, and hospitality contributes to guest experiences.
行业发展稳定成熟行业
社会影响中性/一般
使命信号equal opportunity employer、wonderful hospitality
创新程度稳健跟随主流
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