万豪
防损总监
防损总监
发布于 大约 2 个月前中层管理(经理/总监)
郑州市
中级经验
全职员工
仅现场办公
高中/中专
健康、安全与环境 (HSE)
合规
团队管理
安保管理
客户服务
应急响应
防损
领导力
风险管理
AI 估算 · 15k–25k
万豪国际品牌，总监级岗位，郑州市场，结合酒店行业防损总监薪资水平，月薪1.5-2.5万合理
职位详情
关于这个职位
该职位负责万豪酒店郑州区域的防损与安全管理工作，包括保护资产、员工与宾客安全，预防和处理事故火灾，确保酒店安全运营
需要带领安保团队，制定应急预案，调查财产损失，并与执法部门协作
适合有安全管理经验、具备领导力且注重细节的专业人士
最低要求
高中文凭或GED
年安保/防损或相关专业领域经验
或
认可大学刑事司法或相关专业2年学位
年安保/防损或相关专业领域经验
工作职责
Assists in the development and implementation of emergency procedures.
Conducts investigation of all losses of property assets and refers to proper management for disposition.
Deploys security staff to effectively monitor and protect property assets.
Comply with all Corporate Loss Prevention safety and security management guidelines and procedures.
Conduct periodic patrols of entire property and parking areas.
Recognize success across areas of responsibility.
Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
Identifies and makes recommendations for minimizing physical hazards and unsafe work practices.
Implements action plans to monitor and control risk.
Maintains required reports and documentation regarding patrols of property and parking areas.
Provides means for obtaining necessary medical attention on a timely basis.
Attends pre- and post-convention and weekly forecast meetings to understand group needs and gather critical information to communicate to Loss Prevention officers.
Celebrates successes by publicly recognizing the contributions of team members.
Communicates the importance of safety procedures, detailing procedure codes, ensuring employee understanding of safety codes, monitoring processes and procedures related to safety.
Encourages and builds mutual trust, respect, and cooperation among team members.
Identifies the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.
Provides guidance and direction to subordinates, including setting performance standards and monitoring performance.
Provides personal assistance, medical attention, emotional support, or other personal care to others such as coworkers, customers, or patients.
Serves as a role model to demonstrate appropriate behaviors.
Solicits employee feedback, utilizes an "open door" policy and reviews employee satisfaction results to identify and address employee problems or concerns.
Strives to improve service performance.
Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
Displays leadership in guest hospitality, exemplifies excellent customer service and creates a positive atmosphere for guest relations.
Empowers employees to provide excellent customer service.
Meet quality standards and customer expectations on a daily basis.
Incorporates guest safety and satisfaction as a component of departmental meetings with a focus on continuous improvement.
Assists in minimizing cost of accident claims through aggressive claims management.
Brings issues to the attention of Human Resources as necessary.
Completes proper documentation and reports all employee accident and general liability incidents to Claims Reporting Service.
Conducts hourly employee performance appraisals according to Standard Operating Procedures.
Complete disciplinary procedures and documentation according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process.
Administer property policies fairly and consistently.
Maintain first aid and CPR certifications required for Loss Prevention officers.
Handles guest problems and complaints.
Identifies the educational needs of others, developing formal educational or training programs or classes, and teaching or instructing others.
Provides services that are above and beyond for customer satisfaction and retention.
Analyzes information and evaluating results to choose the best solution and solve problems.
Develops and maintains a working relationship with local law enforcement authorities.
Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner.
Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
AI 洞察
优缺点分析
优点
- 国际奢华酒店品牌，平台大，体系规范，有利于积累高端酒店管理经验
- 岗位包含团队领导、跨部门协调与决策，能快速提升综合管理能力
- 工作环境在五星级酒店，员工福利与职业发展路径清晰
- 郑州属于新一线城市，生活成本相对较低，薪资在当地有竞争力
- 需要24小时待命处理突发事件，工作强度较大，节假日可能需值班
- 安全管理责任重大，任何疏忽都可能影响酒店声誉
- 适合具有丰富安保经验、乐于管理团队、抗压能力强，且希望在酒店行业长期发展的成熟管理者
缺点 / 挑战
- 部分地区治安挑战较大，需与多方利益相关方周旋
角色解读
- 可在万豪体系内晋升为区域防损总监或集团安全管理部门负责人
- 横向拓展至其他奢华酒店品牌或物业安全管理领域
- 通过积累高管经验，转向酒店运营总经理等综合管理岗位
- 全面负责酒店安保与防损运营，包括巡逻、监控、门禁管理等日常安全工作
- 制定并演练应急预案，处理突发事件如火灾、盗窃、员工事故等，确保宾客与员工安全
- 调查财产损失案件，与当地执法部门合作，维护酒店法律合规
- 领导安保团队，进行绩效评估、培训与辅导，提升团队服务水平
- 扎实的安保与防损专业知识，熟悉酒店安全标准与操作流程
- 优秀的领导力与团队管理能力，能激励并指导下属
- 出色的沟通与冲突解决能力，有效处理宾客投诉及内部纠纷
- 基本的财务与风险管控意识，能平衡安全成本与运营效率
申请策略
- 面试时准备具体案例，展示问题解决能力和领导风格
- 关注万豪国际集团的价值观，特别是“以人为本”和“服务精神”
- 重点突出过去在酒店或大型商业场所的安保管理经验，尤其是团队规模和业绩
- 详细描述处理过的重大安全事故或应急事件案例，量化成果
- 强调领导力相关经历，如培训、绩效考核、流程优化等
- 如有执法或刑事司法背景，务必突出
- 如果尚未持有CPR和急救证书，建议提前考取
- 了解万豪品牌文化及JW品牌要求，可在简历中体现服务意识
面试指南
- STAR法则：描述情境(Situation)、任务(Task)、行动(Action)、结果(Result)
- 对于成本与体验问题，先确认核心目标（安全），再列举具体措施同时提升效率与满意度
- 领导力问题：强调授权、定期反馈、认可成就、持续教育
- 请分享一次您成功处理酒店安全紧急事件的经验
- 如何平衡安保成本与宾客体验？
- 您如何激励和培训安保团队，提升他们的专业水平？
- 描述您与当地执法部门合作的一个实例
- 您如何看待万豪的“安全第一”理念？
职位点评
63
综合评分
万豪酒店防损总监，稳定大平台，发展机会多，工作强度大，WLB一般。
从薪资福利、成长空间、工作节奏和岗位方向综合评估，方便横向比较。
更适合这类人
适合看重职业发展和成长机会，愿意以较高工作强度换取管理经验与稳定平台的求职者。
表现最好
成长发展
相对薄弱
工作生活
薪资福利65
成长发展75
工作生活40
使命价值70
薪资福利
65中等
薪资未披露，但总监级别应有竞争力；福利未明确提到，但万豪作为大公司通常有完善福利。整体补偿性动机满足度中等。
薪资信号未披露（AI估算：15K-25K/月）
成长发展
75中等
JD明确提到识别员工发展需求、辅导、培训等，有较多成长信号，但技术前瞻性较低，属于传统管理岗。发展动机较好。
技术前沿非技术岗（不适用）
成长机会identifies the developmental needs of others、coaching, mentoring、developing formal educational or training programs
业务类型ambiguous
工作生活
40较低
酒店行业通常需要轮班及随时待命，办公地点在酒店，WLB较弱。JD未提及弹性或WLB，暗示高强度。
工作模式仅现场办公
办公地点市区核心地段
加班情况JD含高强度暗示词
使命价值
70中等
酒店行业稳定，安保岗位社会价值直接（保护人财物安全），但创新性不强。
行业发展稳定成熟行业
社会影响正向社会影响力较高
使命信号protection of property assets, employees, guests、accident and fire prevention
创新程度稳健跟随主流
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