总经理 - 上海漕河泾假日酒店 General Manager - Holiday Inn Shanghai Caohejin

🤖 AI 估测：¥40K-60K

发布时间：大约 16 小时前

作为上海漕河泾假日酒店的总经理，您将全面负责酒店的日常运营和战略领导，包括营收增长、宾客体验、团队发展和业主关系管理

该职位需要丰富的酒店管理经验和卓越的领导力，适合希望在知名国际品牌酒店集团中担任核心管理角色的资深人士

Develop programmes and initiatives to increase team engagement that are aligned with the hotel’s service philosophy

Develop, implement and monitor team member succession planning to ensure future bench strength

Establish performance and development goals for team members and provide mentoring, coaching and regular feedback to enhance performance

Oversee HR related actions in accordance with company rules and policies

Effectively managing owner relationship and partnership include all key stake holders

Demonstrate as brand ambassador by maintaining compliance with all required brand and service standards

Drive improvement in guest satisfaction goals

Collaborate with colleagues and hotel team members to establish and implement services and programmes that meet or exceed guest expectations

Speak to guests – ask for their feedback and build relationships

Prepare annual capital, cash flow and sales and marketing plans

Analyse financials to drive revenues, future profitability and maximum return on investment

Use distribution channels and technology platforms to drive revenue and maximise market share

Lead capital plans and asset management initiatives, including working with owners to maintain or improve property’s market leadership position

Ensure a safe and secure environment for guests, colleagues and hotel assets

Act as public relations representative to raise awareness of hotel and brand in local community

Drive team member involvement in community organisations, activities and businesses

Develop and carry out action plans to be environmentally-conscious by taking steps to reduce the hotel’s carbon footprint

Bachelor’s degree / higher education qualification / equivalent in Hotel Administration, Business Administration

Five to ten years’ of prior hotel management experience, or equivalent combination of education and experience

Experience required may vary based on size and complexity of operation

Must speak fluent English and Chinese.

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