Use technical knowledge of products and associated development tools to assist customers on complex issues during their actuator related system development.
Contribute to product development by determining customer product needs and translating these needs into new product recommendations and specifications. Regular customer visits w/ sales team MCi to support project acquisition. Contribute to development of complex product roadmaps. Develop and maintain ongoing relationships with product and business development teams, external and internal (MCi HQ, MCi SZ, Flex SDC,..). Review customer requirements, identify and communicate potential issues and provide recommendations that will meet both MCi capability & standards and customers’ specifications. Identify and communicate existing and potential design issues both internally and externally. Coordinate product introduction efforts between component suppliers, MCi and the customer. Provide support for developing and presenting technical seminars for customers and sales personnel to promote new MCi products and applications. Provide support for conducting product benchmark and reporting. Provide best in class complex technical support by answering and closing all customer and program management technical support questions related to manufacturing capabilities including: design, fabrication and assembly abilities. Prepare and maintain required documentation.