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Sr Relationship Service Officer - Hang Seng Bank (HK)
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Sr Relationship Service Officer - Hang Seng Bank (HK)

发布于 大约 9 小时前

普通员工/个人贡献者

Central, Hong Kong Island, Hong Kong
中级经验
全职员工
混合式弹性办公
大专
客户服务与支持
Ms Office
信贷知识
双语沟通
客户关系管理
客户服务
贸易融资
银行业务

AI 估算 · 40k–60k

Senior银行岗位在香港市场薪资中等偏上，结合行业和地区，月薪约4-6万港币。

职位详情

关于这个职位

This role involves providing quality support to corporate clients and relationship managers in a commercial banking setting. You will handle administrative tasks, compile reports, and ensure smooth daily operations while maintaining strong customer relationships. Ideal for those with banking experience seeking a stable career in financial services.

最低要求

Diploma or above in Business Administration, Finance, Accounting, Economics preferred

Proven experience in providing administrative support in banking or professional firms an advantage
Understanding in bills operations, credit system, credit approval and related documentation procedures an advantage
Strong PC user with good MS Office or Excel skills
Strong self-motivation with good interpersonal and analytical skills
Proficiency in both English and Chinese, with fluency in Putonghua preferred
High level of customer centricity mindset with dedication to deliver exceptional quality services for customers
Professional qualifications such as Enhanced Competency Framework (ECF) and/or Certified Banker (CB) under Hong Kong Institute of Bankers (HKIB) would be an advantage.

工作职责

Deliver quality and consistent support service to Corporate clients and relationship managers (RM). Ensure daily operation deployed in a consistent manner and sufficiently aligned to the SLAs of various processes.

Proactively identify area of improvement could provide more support / added value.
Communicate and liaise with internal parties to resolve internal/external customer concerns/issues.
Assist on handle and gatekeeping reports quality consolidated from relationship managers (RM) and compile periodic status tracking reports, management information and performance statistics for management oversight.
Maintain good customer relationship by providing quality after-sales support and logistics as assigned
Undertake all required activities as directed by line manager or as agreed in annual goals in support of the development of Corporate Banking.

AI 洞察

优缺点分析

优点

  • Stable career with a reputable international bank offering competitive benefits.
  • Opportunity to build deep knowledge in commercial banking and client servicing.
  • Hybrid work style provides flexibility and work-life balance.
  • Clear career progression and professional development support.
  • High level of responsibility for client satisfaction and operational accuracy.
  • May involve handling complex client issues and tight deadlines.
  • Requires continuous learning of banking products and regulatory changes.
  • This role suits individuals with banking or administrative experience who enjoy client interaction and want a stable, growth-oriented career in financial services.

缺点 / 挑战

暂无明显挑战项

角色解读

  • Progress to Relationship Manager or Senior Relationship Manager within commercial banking.
  • Move into specialized roles like credit analysis, trade finance, or corporate lending.
  • Advance to team leadership or management positions with broader responsibilities.
  • Provide consistent support to corporate clients and relationship managers, ensuring service level agreements are met.
  • Proactively identify process improvements to add value to client interactions.
  • Compile and gatekeep reports, track performance statistics, and assist with management oversight.
  • Maintain customer relationships through quality after-sales support and follow-up.
  • Strong administrative and organizational skills, with proficiency in MS Office and Excel.
  • Understanding of banking operations, credit systems, and trade finance documentation.
  • Excellent interpersonal and communication skills in English, Chinese, and Putonghua.
  • Customer-centric mindset with dedication to service excellence.

申请策略

  • Tailor your cover letter to show understanding of client service in corporate banking.
  • Research Hang Seng's values and recent achievements to demonstrate alignment.
  • Emphasize administrative support experience in banking or professional firms.
  • Highlight knowledge of credit, trade, and bills operations.
  • Showcase proficiency in MS Office, especially Excel, and bilingual communication skills.
  • Mention any customer service achievements or process improvement initiatives.
  • Consider obtaining ECF or Certified Banker certification to stand out.
  • Improve Excel skills for reporting and data analysis.

面试指南

  • Use the STAR method (Situation, Task, Action, Result) for behavioral questions.
  • For technical questions, explain your knowledge clearly and give examples.
  • Show enthusiasm for client service and continuous improvement.
  • How do you prioritize tasks when supporting multiple relationship managers?
  • Describe a time you resolved a difficult client issue. What steps did you take?
  • What is your understanding of trade finance and credit documentation?
  • How do you ensure accuracy in reporting and data handling?
  • Why are you interested in working in commercial banking at Hang Seng?

职位点评

73
综合评分

Stable bank role with hybrid work, decent compensation, and clear career path, but limited innovation impact.

从薪资福利、成长空间、工作节奏和岗位方向综合评估，方便横向比较。

更适合这类人
Best for candidates who prioritize stability, work-life balance, and professional growth in a traditional banking environment.
表现最好
工作生活
相对薄弱
使命价值
薪资福利75
成长发展70
工作生活80
使命价值60

薪资福利

75中等

The role offers competitive compensation and benefits typical of a major bank, though exact figures are not disclosed. The hybrid work style adds lifestyle value.

薪资信号未披露（AI估算：40K-60K/月）
福利待遇competitive compensation packages、hybrid working、career development opportunities

成长发展

70中等

The position provides opportunities for skill development in banking operations and client management, with potential for promotion. However, it does not explicitly mention cutting-edge technology or rapid advancement.

技术前沿传统/成熟技术
技术栈MS Office、Excel、credit system
成长机会career development opportunities、good career development
业务类型profit_center

工作生活

80较高

Hybrid work style and likely standard banking hours provide good work-life balance. Location in Central Hong Kong is convenient but commute may be long for some.

工作模式混合式弹性办公
办公地点市区核心地段
加班情况未提及（无法判断）
工作生活平衡Hybrid Worker

使命价值

60中等

The role contributes to client success and the bank's commercial growth, but the impact is indirect. The financial services industry is mature and stable.

行业发展稳定成熟行业
社会影响中性/一般
使命信号provide customized one-stop financial solutions、reliable financial partner
创新程度稳健跟随主流

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