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汉高
Specialist, Customer Service Experience Center of Excellence (Korean Speaker)
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Specialist, Customer Service Experience Center of Excellence (Korean Speaker)

发布于 大约 9 小时前

普通员工/个人贡献者

Malaysia, Petaling Jaya, Selangor
中级经验
全职员工
混合式弹性办公
本科
客户服务与支持
Continuous Improvement
Cross-Functional Collaboration
Customer Service
Erp
Order-To-Cash
Sap

AI 估算 · 8k–12k

Based on market rates for customer service specialists in Malaysia with Korean language skills, considering Henkel's global bran

职位详情

关于这个职位

This role is part of the Customer Service Experience Center of Excellence at Henkel, focusing on stock management, customer feedback analysis, and supply chain coordination. You will work closely with cross-functional teams to ensure product availability and enhance customer trust, using SAP and Service Cloud. The position requires Korean language proficiency and offers a hybrid work model.

最低要求

Bachelor's degree in Business or related field

years of experience in customer service or supply chain
Knowledge of order-to-cash processes
Experience with ERP systems (e.g., SAP) or cloud-based tools
Strong organizational and planning skills
Good written and verbal communication in Korean

工作职责

Stock Management: Monitor stock levels and material lifecycle to ensure product availability while minimizing costs. Prioritize and allocate stock during shortages or force majeure based on customer segmentation and delivery priorities. Coordinate lifecycle phase-in/out with CSX, Supply Planning, MMD, and GBS+. Support ad-hoc requests (e.g., batch prolongation, mature stock).

Voice of Customer: Analyze customer feedback to understand needs and trends. Provide accurate supply information and solutions to CSX to enhance customer trust and experience.
Customer Service Operations: Support high-quality service delivery indirectly by resolving supply chain issues, managing data, and contributing to customer retention and business opportunities.
Collaboration: Work closely with cross-functional teams (CSX, CoE, Supply Chain, Sales, MMD, PTM, GBS+) to align priorities and ensure commitments are met, primarily via Service Cloud.
Continuous Improvement: Identify and suggest process improvements to enhance efficiency and service quality.
Performance Management: Prioritize workload and meet KPIs for productivity, quality, and timeliness using performance tools and reports.
Systems & Tools: Effectively use SAP, Service Cloud, and related systems; provide feedback for improvements.
Planning & Time Management: Manage workload and resources to ensure business continuity and efficiency; participate in team alignment activities.
Compliance: Adhere to corporate standards, safety, health, environment (SHE), and sustainability requirements.

优先资格

Additional experience in supply chain, stock management, ERP/cloud systems (e.g., SAP, Service Cloud), and order-to-cash processes

AI 洞察

优缺点分析

优点

  • Hybrid work model with flexibility and global wellbeing programs.
  • Exposure to cross-functional collaboration and supply chain operations.
  • Opportunity to use Korean language skills in a multinational environment.
  • Comprehensive benefits including parental leave and employee share plan.
  • Requires strong multitasking and prioritization during stock shortages.
  • Must coordinate with multiple teams across different time zones (if any).
  • KPIs and performance metrics may create pressure for timely delivery.
  • This role is ideal for customer service professionals with supply chain knowledge and Korean fluency, seeking a stable multinational company with growth opportunities and work-life balance.

缺点 / 挑战

暂无明显挑战项

角色解读

  • Progress to senior customer service roles or supply chain specialization.
  • Opportunity to lead process improvement projects or mentor new team members.
  • Potential to move into regional or global customer experience roles within Henkel.
  • Manage inventory levels and material lifecycles to balance availability and cost.
  • Analyze customer feedback to provide supply solutions and enhance trust.
  • Collaborate with cross-functional teams using Service Cloud to resolve supply chain issues.
  • Drive continuous improvement and adhere to compliance standards.
  • Strong organizational and planning skills to manage stock and priorities.
  • Proficiency in SAP and Service Cloud for order-to-cash processes.
  • Excellent Korean communication skills for customer and team interaction.
  • Analytical mindset to interpret data and feedback for actionable insights.

申请策略

  • Research Henkel's products and sustainability initiatives to align with company values.
  • Tailor your cover letter to demonstrate interest in customer experience and continuous improvement.
  • Emphasize experience with SAP or ERP systems and order-to-cash processes.
  • Highlight any inventory management or supply chain coordination achievements.
  • Showcase Korean language proficiency with specific examples of communication tasks.
  • Include metrics or examples of process improvements or customer satisfaction gains.
  • Familiarize yourself with Service Cloud or similar CRM tools if not already experienced.
  • Brush up on supply chain fundamentals and stock management techniques.

面试指南

  • Use the STAR method (Situation, Task, Action, Result) for behavioral questions.
  • Demonstrate a systematic approach to problem-solving, showing data usage and cross-functional collaboration.
  • For technical questions, explain your hands-on experience and any improvements you made.
  • How do you prioritize stock allocation during a shortage?
  • Describe a time you improved a customer service process.
  • How do you handle feedback from unhappy customers?
  • What is your experience with SAP or Service Cloud? Provide an example.
  • How do you ensure compliance with safety and sustainability standards?

职位点评

74
综合评分

Stable multinational customer service role with strong WLB benefits, requiring Korean language skills, but limited direct impact and career advancement visibility.

从薪资福利、成长空间、工作节奏和岗位方向综合评估，方便横向比较。

更适合这类人
This role is best for candidates prioritizing work-life balance and a stable multinational environment, with moderate interest in skill development and compensation.
表现最好
工作生活
相对薄弱
使命价值
薪资福利75
成长发展70
工作生活85
使命价值60

薪资福利

75中等

The salary estimation suggests a competitive range for the region, and benefits are comprehensive (medical, EPF, parental leave). However, the salary is not explicitly stated in the JD, leaving some uncertainty.

薪资信号未披露（AI估算：8K-12K/月）
福利待遇Flexible work scheme、Hybrid work model、Work from anywhere policy、Global wellbeing standards、Health and preventive care programs、Gender-neutral parental leave、Employee Share Plan、Medical Coverage、Additional EPF Contribution、Dental, Health and Eye Screening、Discounts on company products

成长发展

70中等

The role offers exposure to supply chain, ERP systems, and cross-functional collaboration, but career progression is not explicitly guaranteed. Growth opportunities are mentioned broadly but not detailed.

技术前沿主流现代技术
技术栈SAP、Service Cloud、ERP
成长机会Diverse national and international growth opportunities
业务类型ambiguous

工作生活

85较高

Hybrid work model, flexible hours, and work-from-anywhere policy strongly support work-life balance. The location is in Petaling Jaya, a suburban area, but benefits like medical and parental leave enhance lifestyle.

工作模式混合式弹性办公
办公地点郊区/偏远地区
加班情况未提及（无法判断）
工作生活平衡Flexible work scheme、Hybrid work model、Work from anywhere policy

使命价值

60中等

Henkel is a stable multinational with sustainability commitments, but the role itself is operational and does not directly impact social or environmental goals significantly. The industry is mature.

行业发展稳定成熟行业
社会影响中性/一般
使命信号Sustainability requirements
创新程度稳健跟随主流

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