科磊
Technical Training Coordinator
Technical Training Coordinator
发布于 2 小时前普通员工/个人贡献者
全职员工仅现场办公培训与发展
培训与发展
Lms系统
半导体行业
培训协调
客户服务
排期管理
英语沟通
跨部门协作
运营支持
值不值得投
71综合评分
综合评分 71
外企半导体后台运营岗、福利稳定规范、流程驱动型工作，适合注重职业平稳发展的协调型人才。
从薪资福利、成长发展、工作生活和使命价值四个维度综合评估，方便横向比较。
薪资怎么样
1.7万
比培训与发展中位数低
发布情况
新岗位 · 今天发布
公司情况
这家公司招聘很活跃
约 180 个在招 · 其中培训与发展 4 个
市场机会
选择不多
新竹 · 培训与发展 · 6 个在招
职位详情
关于这个职位
负责新竹培训中心的全流程运营协调，涵盖学员报名、课程排期、客户培训对接及中心日常后勤管理
需熟练运用LMS等系统维护培训数据，作为区域培训运营与客户的核心联络人，确保交付符合SLA标准并推动流程优化
最低要求
Bachelor's Degree or equivalent combination of education and relevant work experience.
Minimum 5 years of experience in training coordination, customer support, operations, scheduling, administration, or related functions.
Strong organizational skills and attention to detail.
Ability to prioritize workload and manage multiple concurrent activities.
Proficiency with Microsoft Office applications including Outlook, Excel, PowerPoint, and Word.
Strong verbal and written English communication skills, with the ability to effectively participate in meetings, conduct business discussions, and communicate professionally through email with global stakeholders.
Ability to work independently while collaborating effectively within a global team environment.
Demonstrated commitment to customer service, operational excellence, and continuous improvement.
工作职责
) Training Coordination & Enrollment Operations
Process training enrollments, certifications, learning assignments, and training records accurately and in accordance with established procedures.
Monitor enrollment queues and training requests to ensure timely completion and SLA compliance.
Maintain accurate and up-to-date training information within LMS and other operational systems.
Support class scheduling activities, attendance management, and learner readiness.
Maintain visibility of pending requests and proactively escalate delays or operational risks.
) Customer Training Coordination
Manage customer training requests and coordinate training schedules across multiple product portfolios.
Confirm instructor availability, classroom capacity, and training readiness requirements.
Act as a primary point of contact for customer training inquiries and scheduling requests.
Provide timely communication on schedule changes, confirmations, training requirements, and certifications.
Partner with customers and training managers to support training demand planning and resource utilization.
) Product & Regional SME Support
Develop expertise in assigned product portfolios, training programs, and enrollment processes.
Serve as a primary regional contact for training operations and customer engagement activities.
Maintain awareness of regional training demand, workforce readiness, and business priorities.
Support managers and stakeholders with enrollment, certification, scheduling, and operational guidance.
Participate in regular business reviews and training planning discussions.
) Training Centre Operations
Support day-to-day operations of the Hsinchu Training Centre.
Ensure classroom readiness, training logistics, visitor support, and learner experience.
Coordinate local operational requirements including classroom resources, supplies, vendors, facility requests, and procurement-related activities.
Partner with local stakeholders to maintain an effective and professional learning environment.
Support training events and operational activities hosted at the training center.
) Stakeholder Support & Continuous Improvement
Develop strong working relationships with customers, instructors, regional teams, and internal stakeholders.
Respond to inquiries in a timely and professional manner.
Support operational reporting, audits, and compliance activities.
Participate in process improvement, automation, and system enhancement initiatives.
Support onboarding, cross-training, and knowledge-sharing activities within the global training operations team.
优先资格
Experience in technical training operations, learning administration, customer support, enrollment operations, scheduling, or related operational functions.
Experience coordinating customer-facing training programs or learning activities.
Familiarity with Learning Management Systems (LMS), ServiceNow, CRM, SAP, or similar enterprise systems.
Ability to manage multiple priorities and adapt quickly in a fast-paced operational environment.
Strong customer service and stakeholder management skills.
Experience supporting training center operations, classroom activities, or event coordination.
Experience working with global teams across multiple regions and time zones.
Fluent in Mandarin and English.
AI 洞察
优缺点分析
优点
- 依托科磊半导体行业头部平台，接触前沿检测设备与技术培训体系
- 工作内容结构化清晰，利于积累跨国企业标准化运营经验
- 新竹科学园区产业聚集，职业跳板价值高
- 海外/台湾地区职场节奏相对稳健但流程合规要求严格，需适应精细化运营标准
- 适合具备5年以上运营协调经验、擅长流程管理与跨文化沟通、追求稳定职业发展路径的求职者
缺点 / 挑战
- 需同时对接客户、讲师与内部多方利益相关者，沟通协调压力较大
角色解读
- 可向高级培训运营专家、学习项目总监或区域培训负责人发展
- 也可横向拓展至客户成功管理、技术产品支持或供应链运营方向
- 负责新竹培训中心的日常运营与排期协调，确保各类技术培训按时交付
- 作为客户与内部讲师/团队的联络枢纽，处理报名、认证及系统数据维护
- 协助优化培训流程与资源调配，保障SLA达标
- 熟练掌握LMS等培训管理系统及Office办公软件
- 具备优秀的多任务管理与跨时区沟通能力
- 拥有客户服务意识与流程优化思维
- 流利掌握中英双语商务沟通
申请策略
- 提前研究科磊在半导体检测领域的核心产品线
- 面试时准备1-2个处理突发排期冲突或客户投诉的实际案例，展现应急协调与流程优化能力
- 突出过往培训/学习管理系统的实操经验与数据准确率
- 量化展示多项目并行排期与SLA达成率
- 强调跨部门协作与客户满意度提升案例
- 补充ServiceNow或SAP等企业级系统操作知识
- 强化项目管理基础（如PMP或敏捷协调技巧）
- 提升商务英语书面与会议主持能力
面试指南
- 采用STAR法则（情境-任务-行动-结果）结构化回答
- 重点突出优先级排序逻辑、系统化工具应用及跨团队协同机制
- 用数据证明流程优化效果（如缩短响应时间、提升满意度）
- 请分享一次你同时处理多项紧急培训排期冲突的经历，你是如何协调解决的？
- 你如何使用LMS或类似系统跟踪学员进度与认证状态？
- 当客户临时更改培训需求或讲师无法出席时，你的应急预案是什么？
- 复习常见LMS功能模块与排期管理最佳实践
- 梳理过往处理复杂利益相关者需求的完整案例
职位点评
薪资福利78
成长发展72
工作生活65
使命价值60
薪资福利
78中等
跨国半导体巨头提供具有竞争力的薪酬与家庭友好型福利包，稳定性强，但JD未披露具体数字，整体满足度中等偏上。
薪资信号未披露（AI估算：1.4千–2.0万/月）
福利待遇competitive, family friendly total rewards package、inclusive environment
成长发展
72中等
岗位侧重运营协调与流程执行，技术深度有限，但可借助科磊平台接触前沿半导体检测技术与全球化培训体系，具备向高阶运营或客户成功转型的空间。
技术前沿非技术岗（不适用）
成长机会process improvement, automation, and system enhancement initiatives、cross-training, and knowledge-sharing activities
业务类型cost_center
工作生活
65中等
岗位需支持培训中心日常运营与客户排期，涉及多地时区协作，可能存在一定沟通压力；但未明确提及弹性工时或远程政策，整体WLB处于行业常规水平。
工作模式未明确
办公地点科技园/产业园
加班情况未提及（无法判断）
使命价值
60中等
属于企业后台支持职能，虽间接服务于半导体产业升级，但直接社会影响力较弱，更多体现为企业内部效能与客户满意度导向。
行业发展稳定成熟行业
社会影响中性/一般
使命信号make electronics that push industries forward and make the world a better place
创新程度积极采用新技术
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