Actively communicate customer, product, and other store information within the store team to ensure customer and business needs are met(在门店团队内主动沟通客户与产品信息)
Support selling flow activities by consistently updating customer profiles, executing gift packages and aid in the overall preparation for client appointments(更新客户档案、执行礼品包装并协助客户预约准备) Create Calendar for confirmed appointments(建立确认预约的日历) Support with pulling + organizing product for large scale appointments(为大客户预约备货与整理产品) Ensure POS and Alteration Stations are stocked + organized(保障收银与改衣站物资整齐) Consult with Customer Advisors to discover their needs by exploring customer preferences and occasions for which the customers are shopping(与客户顾问沟通了解客户需求与购物场合) Utilize company provided (iPod/iPad) technology to offer a complete and integrated luxury experience(使用公司设备提供完整的奢华体验) Take ownership of resolving customer issues or complaints with empathy, while adhering to Zegna customer service policies such as alteration, damage, and repair, global return policies, etc.(以同理心解决客户问题,遵守售后服务与全球退货政策) Support the MTM department in entering orders in FIT when floor support is not needed(在无需卖场支持时协助MTM部门在FIT录入订单) Drive and perform onsite audits of store physical inventories(执行门店实物库存现场盘点) Ensure in-store visual merchandising adheres to Merchandising guidelines(确保店内陈列符合陈列准则) Purchase of all packing related materials, packaging, and general supplies for the store(采购门店包装物料与用品) Support back of house operations (shipping & receiving items)(支持后场收发货运营) Adhere to Zegna store operations and time and attendance policies and standards(遵守门店运营与考勤政策标准)