花旗金融
Applications Support Sr Analyst, Assistant Vice President
Applications Support Sr Analyst, Assistant Vice President
发布于 大约 17 小时前中层管理(经理/总监)
Kowloon, Kowloon City, Hong Kong SAR
高级经验
全职员工
仅现场办公
本科
信息技术与基础设施
Itil
Problem Management
Sql
Stakeholder Management
Troubleshooting
AI 估算 · 50k–80k
Based on Hong Kong financial industry AVP level application support role, competitive salary range.
职位详情
关于这个职位
This role provides technical and business support for Citi's applications, ensuring system stability and resolving production issues. As an AVP, you will act as a liaison between users, technology teams, and vendors, while also coaching junior analysts. It is a seasoned professional position requiring strong analytical and communication skills.
最低要求
years experience in an Application Support role.
Experience installing, configuring or supporting business applications.
Experience with some programming languages and willingness/ability to learn.
Advanced execution capabilities and ability to adjust quickly to changes and re-prioritization.
Effective written and verbal communications including ability to explain technical issues in simple terms that non-IT staff can understand.
Demonstrated analytical skills.
Issue tracking and reporting using tools.
Knowledge/ experience of problem Management Tools.
Good all-round technical skills.
Effectively share information with other support team members and with other technology teams.
Ability to plan and organize workload.
Consistently demonstrates clear and concise written and verbal communication skills.
Ability to communicate appropriately to relevant stakeholders.
Bachelor’s/University degree or equivalent experience.
工作职责
The Application Support Senior Analyst provides technical and business support for users of Citi Applcations. This includes providing quick resolutions to app issues, driving stability, efficiency and effectiveness improvements to help us and the business succeed.
Maintains application systems that have completed the development stage and are running in the daily operations of the firm.
Manages, maintains and supports applications and their operating environments, focusing on stability, quality and functionality against service level expectations.
Start of day checks, continuous monitoring, and regional handover.
Perform same day risk reconciliations
Develop and maintain technical support documentation.
Identifies ways to maximize the potential of the applications used
Assess risk and impact of production issues and escalate to business and technology management in a timely manner.
Ensures that storage and archiving procedures are in place and functioning correctly
Formulates and defines scope and objectives for complex application enhancements and problem resolution
Reviews and develops application contingency planning to ensure availability to users.
Partners with appropriate development and production support areas to prioritize bug fixes and support tooling requirements.
Participate in application releases, from development, testing and deployment into production.
Engages in post implementation analysis to ensure successful system design and functionality.
Considers implications of the application of technology to the current environment. Identifies risks, vulnerabilities and security issues; communicates impact.
Ensures essential procedures are followed and helps to define operating standards and processes.
Act as a liaison between users/traders, interfacing internal technology groups and vendors.
Expected to be able to raise problems to appropriate technology and business teams, while adhering to Service Level Agreements.
Acts as advisor or coach to new or lower level analysts.
Provides evaluative judgment based on analysis of factual information in complicated and unique situations.
Directly impacts the business by ensuring the quality of work provided by self and others; impacts own team and closely related work teams.
Exhibits sound and comprehensive communication and diplomacy skills to exchange complex information.
Active involvement in and ownership of Support Project items, covering Stability, Efficiency, and Effectiveness initiatives.
Performs other duties and functions as assigned.
Has the ability to operate with a limited level of direct supervision.
Can exercise independence of judgement and autonomy.
Acts as SME to senior stakeholders and /or other team members.
Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.
AI 洞察
优缺点分析
优点
- Work for a leading global financial institution with strong brand and stability.
- Exposure to complex financial systems and cutting-edge banking technology.
- Opportunity to develop leadership skills through coaching and project ownership.
- Competitive compensation and benefits in Hong Kong's financial hub.
- High-pressure environment with on-call responsibilities and tight SLAs.
- Requires balancing multiple stakeholders and conflicting priorities.
- Fast-paced changes in technology and business requirements demand constant learning.
- Suitable for experienced application support professionals who enjoy problem-solving, working in a dynamic financial environment, and have strong communication skills.
缺点 / 挑战
暂无明显挑战项
角色解读
- Advance to senior support roles or management positions within Citi's global technology organization.
- Move into architecture, engineering, or project management with deepened technical expertise.
- Opportunities to specialize in fintech, risk management, or become a subject matter expert.
- Provide technical and business support for Citi's applications, resolving issues and ensuring system stability.
- Perform daily checks, monitoring, and risk reconciliations
- manage incident and problem tickets.
- Liaise between users/traders, development teams, and vendors to prioritize fixes and support releases.
- Coach junior analysts and contribute to process improvements and contingency planning.
- -8 years of application support experience with strong troubleshooting and analytical skills.
- Experience with scripting, SQL, and some programming languages
- familiarity with ITIL processes.
- Excellent communication and diplomacy skills to explain technical issues to non-IT stakeholders.
申请策略
- Tailor your cover letter to explain your experience with high-pressure support environments and your motivation for joining Citi.
- Research Citi's technology stack and recent digital transformation initiatives to show interest.
- Highlight years of application support experience with specific examples of incident resolution and system improvements.
- Showcase technical skills like scripting, SQL, and any programming languages used.
- Emphasize leadership and coaching roles, as well as cross-team collaboration.
- Demonstrate familiarity with ITIL, incident management tools, and SLA adherence.
- Strengthen scripting skills (Python, Shell) and database querying (SQL).
- Learn about financial systems and trading workflows to better understand the business context.
面试指南
- Use STAR method (Situation, Task, Action, Result) for behavioral questions.
- For technical questions, outline problem identification, analysis, solution, and preventive measures.
- Demonstrate communication skills by structuring answers with clear, jargon-free language.
- Describe a time you resolved a critical production issue under tight SLA. What steps did you take?
- How do you prioritize multiple incidents with competing deadlines?
- Explain a complex technical issue to a non-technical stakeholder. How would you approach it?
- Tell me about a time you improved a support process. What was the impact?
- How do you handle conflict between business demands and technical constraints?
职位点评
65
综合评分
Stable global bank role with competitive pay and growth potential, but limited flexibility and high-pressure support environment.
更适合这类人
Best suited for candidates prioritizing compensation and career growth in a stable financial environment, who can handle on-site demands.
表现最好
薪资福利
相对薄弱
工作生活
薪资福利85
成长发展75
工作生活40
使命价值60
薪资福利
85较高
Competitive salary and benefits for AVP level at a global bank in Hong Kong, though exact figures are not disclosed.
薪资信号未披露（AI估算：50K-80K/月）
成长发展
75中等
Opportunities for coaching, project ownership, and exposure to complex systems, but no explicit mention of structured career paths.
技术前沿主流现代技术
技术栈Application Support、Scripting、SQL、Linux、ITIL
成长机会coaching and training of new recruits、leadership role within teams、Support Project items
业务类型cost_center
工作生活
40较低
On-site role with likely on-call duties; no mention of flexible work or WLB. Hong Kong financial sector typically demands high availability.
工作模式仅现场办公
办公地点市区核心地段
加班情况未提及（无法判断）
使命价值
60中等
Working at a major bank impacts financial systems; indirectly contributes to stability and efficiency, but mission signals are general.
行业发展稳定成熟行业
社会影响中性/一般
创新程度稳健跟随主流
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