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Stage - Assistant(e) Customer Service Export HCB - Janvier 2027 (H/F/X)
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Stage - Assistant(e) Customer Service Export HCB - Janvier 2027 (H/F/X)

发布于 1 天前

实习/见习

France, Boulogne Billancourt, Île-De-France
无经验要求
实习生
混合式弹性办公
本科
客户服务与支持
Sap
出口管理
压力管理
客户服务
物流协调
英语
订单处理

AI 估算 · 1k–2k

实习生津贴按学历分级，法国标准实习报酬，竞争力中等

职位详情

关于这个职位

该职位是汉高公司的客户服务出口助理实习岗位，主要负责管理非洲及海外客户订单、协调运输与仓储、处理出口文档和客户投诉

适合商科或物流专业在校生，提供混合办公和国际化工作环境

最低要求

你正在准备Bac+3/Bac+5的商科、物流或大学学历

你精通Office办公软件，尤其是Excel
你最好熟悉SAP，或者至少对IT工具感到自如
你英语水平良好
你人际交往能力强，能够应对突发压力
你严谨、有条理，具备分析和综合能力

工作职责

管理非洲及海外客户账户

录入客户订单
跟进客户开票
与物流服务商协调运输
协调运输商与仓库之间的工作
管理出口文档的行政工作
分析与跟进客户纠纷

AI 洞察

优缺点分析

优点

  • International exposure working with African markets.
  • Hybrid work model with 2 remote days per week.
  • Access to company restaurant and full public transport reimbursement.
  • Need to manage stress and unexpected issues in client service.
  • Requires strong organizational skills to handle multiple tasks.
  • This role is ideal for students in business or logistics seeking a first professional experience in export customer service with a global company.

缺点 / 挑战

暂无明显挑战项

角色解读

  • Opportunities to move into full-time export customer service roles.
  • Potential to advance to team lead or specialize in logistics coordination.
  • International mobility within Henkel's global network.
  • Manage a portfolio of African and overseas clients, handling order entry and invoicing.
  • Coordinate transportation between logistics providers and warehouses.
  • Handle export documentation and resolve client disputes.
  • Proficiency in Excel and Office tools.
  • Knowledge of SAP is a plus.
  • Strong communication and organizational skills.
  • Fluency in English and French (implied by working in France).

申请策略

  • Tailor your cover letter to mention interest in export and African markets.
  • Highlight your ability to work in a multicultural environment.
  • Emphasize any previous internship or coursework in logistics, supply chain, or customer service.
  • Highlight proficiency in Excel and any experience with ERP systems like SAP.
  • Showcase foreign language skills, especially English and French.
  • Brush up on Excel functions (VLOOKUP, pivot tables).
  • Familiarize yourself with basic SAP navigation if possible.

面试指南

  • Use STAR method (Situation, Task, Action, Result) for behavioral questions.
  • For technical questions, demonstrate practical examples and willingness to learn.
  • How do you handle multiple client requests under time pressure?
  • Can you describe a time you resolved a conflict or dispute?
  • What experience do you have with Excel (e.g., complex formulas)?
  • Why are you interested in an export customer service role?
  • Review basic export documentation processes.
  • Prepare a concrete example of using Excel for data analysis.

职位点评

69
综合评分

International internship in export customer service with hybrid work, good benefits, and moderate growth opportunities.

从学习成长、工作节奏、岗位方向和实习待遇综合评估，方便比较实习机会。

更适合这类人
This role best suits candidates who value work-life balance and hybrid work, with moderate interest in compensation and skill building.
表现最好
工作生活
相对薄弱
使命价值
薪资福利70
成长发展65
工作生活85
使命价值50

薪资福利

70中等

Compensation is above average for internships in France with clear scales, plus full transport reimbursement and 5 days off. However, it is still a fixed stipend.

薪资信号面议 (0K-1K/月)
福利待遇Gratification de stage selon le niveau d’études : 900 € (Bac +2), 1200€ (Bac +3), 1400€ (Bac +4) et 1500€ (Bac +5) bruts par mois、100 % de prise en charge des transports publics、5 jours de congé stagiaire + 1 journée de solidarité

成长发展

65中等

Offers skill development in export logistics and SAP, but growth within the internship is limited. National and international opportunities mentioned provide long-term potential.

技术前沿主流现代技术
技术栈SAP、Excel、Office
成长机会Diverses opportunités de croissance au niveau national et international
业务类型profit_center

工作生活

85较高

Hybrid work with 2 remote days per week, good work-life balance. Located in Boulogne-Billancourt near Paris, with good public transport access.

工作模式混合式弹性办公 (2 jours de télétravail par semaine)
办公地点未明确
加班情况未提及（无法判断）
工作生活平衡Un système de travail hybride, avec 2 jours de télétravail par semaine

使命价值

50较低

Role has social impact through export to developing regions, but mainly operational. No strong mission-driven language in JD.

行业发展稳定成熟行业
社会影响中性/一般
创新程度稳健跟随主流

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