万豪
Food Services Supervisor
Food Services Supervisor
发布于 大约 3 小时前基层主管/组长
International Commerce Centre, Hong Kong, Kowloon, HK
中级经验
全职员工
仅现场办公
高中/中专
酒店管理
Food Service
Scheduling
AI 估算 · 15k–25k
Hong Kong luxury hotel F&B supervisor role with supervisory experience demands competitive pay, reflecting market standards for
职位详情
关于这个职位
This Food Services Supervisor role at Marriott's luxury Ritz-Carlton property in Hong Kong is responsible for overseeing daily food service operations, managing staff, ensuring guest satisfaction, and maintaining quality standards. The position requires supervisory experience and a hands-on approach to team leadership in a fast-paced hospitality environment.
工作职责
Ensure staff is working together as a team to ensure optimum service and that guest needs are met.
Inspect grooming and attire of staff, and rectify any deficiencies.
Complete opening and closing duties including setting up necessary supplies and tools, cleaning all equipment and areas, locking doors, etc.
Inspect storage areas for organization, use of FIFO, and cleanliness.
Complete scheduled inventories and stock and requisition necessary supplies.
Monitor dining rooms for seating availability, service, safety, and well being of guests.
Complete work orders for maintenance repairs.
Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees; and serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process.
Follow all company and safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications.
Ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets.
Welcome and acknowledge all guests according to company standards, anticipate and address guests’ service needs, assist individuals with disabilities, and thank guests with genuine appreciation.
Speak with others using clear and professional language.
Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees.
Ensure adherence to quality expectations and standards; and identify, recommend, develop, and implement new ways to increase organizational efficiency, productivity, quality, safety, and/or cost-savings.
Read and visually verify information in a variety of formats (e.g., small print).
Visually inspect tools, equipment, or machines (e.g., to identify defects).
Stand, sit, or walk for an extended period of time or for an entire work shift.
Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance.
Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination.
Move through narrow, confined, or elevated spaces.
Move up and down stairs and/or service ramps.
Reach overhead and below the knees, including bending, twisting, pulling, and stooping.
Perform other reasonable job duties as requested by Supervisors.
优先资格
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: At least 2 years of related work experience.
Supervisory Experience: At least 1 year of supervisory experience.
License or Certification: None
AI 洞察
优缺点分析
优点
- Work with a prestigious luxury brand (Ritz-Carlton) and gain exposure to high-end hospitality standards.
- Develop strong leadership and team management skills in a dynamic environment.
- Competitive compensation and benefits for hotel supervisory roles in Hong Kong.
- Opportunity to interact with diverse guests and build a global professional network.
- Physically demanding role requiring long periods of standing and manual labor.
- Shift work including weekends and holidays
- unpredictable hours may affect work-life balance.
- High expectations for service excellence and attention to detail under pressure.
- This role is best suited for candidates with prior supervisory experience in food service or hospitality who thrive in fast-paced, guest-focused environments and are comfortable with physical work.
缺点 / 挑战
暂无明显挑战项
角色解读
- Opportunity to advance to higher management positions within the hotel, such as Restaurant Manager or Food & Beverage Director.
- Develop leadership and operational expertise applicable to other luxury hospitality brands under Marriott International.
- Potential to move into corporate roles in training, quality assurance, or operations with cross-property experience.
- Oversee daily food and beverage operations, ensuring staff work as a team and meet guest needs efficiently.
- Manage opening/closing duties, inventory, and storage organization, maintaining cleanliness and FIFO compliance.
- Supervise, train, and coach employees, assisting in hiring, scheduling, and performance evaluations.
- Ensure guest satisfaction by monitoring dining rooms, addressing service needs, and upholding quality standards.
- Strong leadership and supervisory skills to guide and motivate a team in a fast-paced environment.
- Excellent customer service and communication skills to interact with guests and staff professionally.
- Organizational skills for inventory management, scheduling, and maintaining quality standards.
- Physical stamina to stand, walk, lift up to 50 pounds, and perform various manual tasks.
申请策略
- Tailor your resume to highlight customer service excellence and supervisory accomplishments.
- Research the Ritz-Carlton brand and its service philosophy to demonstrate genuine interest during interviews.
- Emphasize at least 2 years of related work experience and 1+ years in a supervisory role.
- Highlight specific achievements in team management, improving guest satisfaction, or operational efficiency.
- Showcase knowledge of inventory management, FIFO practices, and food safety standards.
- Mention any certifications in food safety or hospitality management, if applicable.
- Brush up on leadership and conflict resolution techniques for managing diverse teams.
- Familiarize yourself with hotel property management systems (PMS) and point-of-sale (POS) software.
面试指南
- Use the STAR method: Situation, Task, Action, Result, to provide concrete examples from your past experience.
- Focus on demonstrating your leadership capabilities, guest-centric approach, and problem-solving skills.
- Show awareness of safety and cleanliness standards in food service operations.
- How do you handle a situation where a guest is dissatisfied with the food service?
- Describe your experience with training and motivating team members.
- How do you ensure inventory accuracy and compliance with FIFO in food storage?
- What steps would you take to improve service efficiency while maintaining quality?
- How do you manage stress and physical demands during peak hours?
职位点评
47
综合评分
香港豪华酒店餐饮主管，管理团队，稳定有使命感，但体力要求高且福利未明确。
从薪资福利、成长空间、工作节奏和岗位方向综合评估，方便横向比较。
更适合这类人
This position is ideal for candidates motivated by meaningful service, stability, and leadership growth, who are willing to accept physical work and irregular hours.
表现最好
使命价值
相对薄弱
工作生活
薪资福利50
成长发展65
工作生活35
使命价值70
薪资福利
50较低
The salary is not disclosed in the JD, but the hotel industry in Hong Kong typically offers competitive pay for supervisory roles.
薪资信号未披露（AI估算：15K-25K/月）
成长发展
65中等
The role includes supervisory responsibilities and opportunities to develop leadership skills, though no explicit career progression is mentioned.
技术前沿非技术岗（不适用）
业务类型ambiguous
工作生活
35较低
The role requires on-site work, physical stamina, and likely shift work, with no mention of work-life balance benefits.
工作模式仅现场办公
办公地点市区核心地段
加班情况未提及（无法判断）
使命价值
70中等
Working in luxury hospitality provides a sense of pride and service, and the industry is stable with a focus on guest satisfaction.
行业发展稳定成熟行业
社会影响正向社会影响力较高
创新程度稳健跟随主流
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