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通用电气-布朗-博韦里
Quality Specialist
立即应聘

Quality Specialist

发布于 2 天前

普通员工/个人贡献者

上海市
高级经验
全职员工
仅现场办公
本科
质量管理
Microsoft Office
Rca
Sap
客户投诉
机械工程
电气工程
英语
质量管理
项目管理

AI 估算 · 15k–25k

该岗位要求5年以上经验及工程背景，属于高级质量管理岗，上海外资薪资有竞争力，预计月薪在15-25K之间。

职位详情

关于这个职位

该职位主要负责处理客户投诉、组织8D/RCA问题分析、管理现场服务质量、提供技术支持和客户培训，确保产品质量和客户满意度

适合拥有5年以上电机或发电机质量管理经验、英语流利且善于沟通的求职者

最低要求

+ years quality, warranty or service management experience in manufacturing of motors or generators.

Fluent in English (oral and written), experienced Microsoft office and AI tools, SAP skill is preferred.
Strong ability to independently handle customer issues; logical thinking and excellent communication skills; works well under pressure and independently at client site, project management skill and basic financial knowledge is preferred.
Motivational, organizing and planning skills, goal-oriented, capability to work independently and analytical, good communication skills, ability to undertake the pressure.
Bachelor's degree or above, major in electrical or mechanical engineering.

工作职责

Handling customer complaints

Complaint Reception and Response: Respond to customer complaints within the specified time limit, confirm complaint acceptance, send preliminary responses to customers, clarify responsible persons and estimated timetables.
Create and maintain customer complaint records within the CCRP system to ensure information completeness and real-time status updates.
Coordinate internal and external resources, conduct preliminary analysis and formulate plans, and quickly resolve customer on-site issues.
Maintain proactive communication with customers, regularly synchronize progress to ensure they are informed and valued.
Cause analysis and countermeasure formulation (8D / RCA).
Organize and lead the 8D problem-solving process, coordinating relevant internal departments (production, engineering, procurement, etc.) to participate in the analysis.
For recurring complaints or systemic issues, proactively initiate improvement projects to prevent similar problems from recurring.
Completed the writing of 8D/RCA/quality declaration reports to ensure the report content was accurate, logically clear, and professionally languaged, meeting client reporting requirements.
Field Service Quality Management
Formulate and update quality standards and work norms for on-site services, train on-site personnel, and standardize on-site safety operations.
Supervise and support the work of field service engineers, and, when necessary, participate in major fault handling or on-site service activities for important clients.
Establish and regularly update the on-site service quality database, record the type, causes, handling plans, and results of each service, organize team sharing and discussion, and accumulate knowledge.
Technical Support & Remote Diagnostics
We accept customers' technical inquiries and provide professional guidance on product usage, installation and commissioning, maintenance, and remote fault diagnosis.
Organize and maintain a common technical FAQ database to improve response efficiency and consistency, reducing repetitive work.
Customer Training and Technical Empowerment
Based on customer needs, organize or participate in product usage and maintenance training to enhance customers' ability to independently handle common issues and reduce service frequency.
Prepare and update customer technical support materials, including FAQ manuals, operation guides, and common fault troubleshooting guides.
Collect customer training feedback, continuously improve training content and methods, and enhance customer satisfaction.
Daily Reporting and Cross-Department Collaboration
MES customer complaint data is updated weekly in a timely manner, including: number of new or closed complaints this week, progress of key complaints, on-site service status, technical support, and risk warnings.
Monthly summary of customer complaint KPIs (complaint volume, response rate, closure rate, duplicate complaint rate, etc.).
Maintain close communication with the sales team, promptly share customer quality updates, and jointly maintain customer relationships.
Collaborate with departments such as quality, production, engineering, and AME to ensure customer problem analysis reaches the root cause, corrective actions are implemented, and process improvements are carried out.
Complete other tasks assigned by the Quality Supervisor/Quality Manager.

AI 洞察

优缺点分析

优点

  • ABB为世界500强，平台大，稳定性高，提供国际化工作环境
  • 积累制造业质量管理全流程经验，特别是客户投诉和8D方法，技能通用性强
  • 与多部门协作，锻炼沟通和项目管理能力，接触客户提升商务视野
  • 对英语要求高，需与海外客户或总部沟通，语言能力不过关会吃力
  • 质量管理职责范围广，需同时掌握技术、流程和人际协调，有一定复杂度

缺点 / 挑战

  • 需频繁处理客户投诉和现场问题，工作压力较大，可能需要出差
  • 适合有制造业质量背景、善于解决问题、沟通能力强、能承受压力并希望在知名外资公司深耕质量领域的求职者

角色解读

  • 可晋升为高级质量工程师或质量主管，负责更大范围的质量管理
  • 横向转向供应商质量管理或客户质量管理，拓宽职业领域
  • 长期可向质量经理或运营管理方向发展，管理团队和策略
  • 处理客户投诉，接收并响应，创建记录并协调资源解决问题
  • 组织8D/RCA根本原因分析，制定纠正措施并推动改进
  • 管理现场服务质量，制定标准、培训人员并监督执行
  • 提供技术支持和远程诊断，组织客户培训，提升客户自主处理能力
  • 年以上电机或发电机质量、保修或服务管理经验
  • 流利的英语读写和口语能力，熟练使用Office和AI工具
  • 具备SAP技能者优先，项目管理能力和基本财务知识
  • 出色的逻辑思维、沟通能力和抗压能力，能独立处理客户问题

申请策略

  • 了解ABB的业务板块和主要产品线，特别是电机和发电机的应用领域
  • 在面试中准备1-2个完整的客户投诉处理案例，用STAR结构清晰表达
  • 突出5年以上相关经验，特别是电机/发电机行业的客户投诉处理案例
  • 详细描述8D或RCA项目经历，包括问题分析、措施制定和效果验证
  • 强调英语水平，如有英语工作环境经历或证书，务必列出
  • 体现SAP、Office和AI工具的使用经验，项目管理案例
  • 学习AI工具（如数据分析、自动化报告）以提升工作效率
  • 强化项目管理知识，可考取PMP认证增加竞争力

面试指南

  • 使用STAR法则（情境、任务、行动、结果）描述案例，重点突出你的角色和量化成果
  • 对于8D问题，先说明问题描述、临时措施，再讲根本分析、永久纠正措施和预防
  • 沟通类问题强调主动倾听、透明沟通和跨部门协调技巧
  • 请描述你处理过的最复杂的客户投诉，你是如何分析和解决的？
  • 你使用8D方法的具体步骤是怎样的？可以举例吗？
  • 当客户要求不合理但投诉频繁时，你会如何应对？
  • 你如何与多个部门（如生产、工程）协作推动问题解决？
  • 请用英语简要介绍一下质量管理的核心原则

职位点评

70
综合评分

外资制造业质量岗，薪资水平较好，技术要求高，需现场办公。

更适合这类人
该职位最适合注重薪资稳定性和社会价值，且有较强抗压能力的求职者。
表现最好
薪资福利
相对薄弱
工作生活
薪资福利75
成长发展70
工作生活60
使命价值75

薪资福利

75中等

ABB作为跨国企业，薪资福利竞争力强，但JD未明确薪资范围，面议可能性大。

薪资信号未披露（AI估算：15K-25K/月）

成长发展

70中等

职位涉及质量策略部署和全流程管理，但JD未明确晋升路径或培训机会，成长主要依赖项目实践。

技术前沿主流现代技术
技术栈SAP、Microsoft Office、AI tools
业务类型ambiguous

工作生活

60中等

仅现场办公，地点在上海，但未提及弹性工作或远程政策，加班情况不明。

工作模式仅现场办公
办公地点未明确
加班情况未提及（无法判断）

使命价值

75中等

ABB致力于工业绿色转型，职位有助于实现可持续运营，有社会意义。

行业发展稳定成熟行业
社会影响正向社会影响力较高
使命信号run leaner and cleaner
创新程度稳健跟随主流

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