渣打银行
Senior Manager - Global Process Support
Senior Manager - Global Process Support
发布于 2 小时前中层管理(经理/总监)
全职员工混合式弹性办公流程管理
流程管理
业务流程建模
利益相关者管理
变革管理
战略规划
根因分析
流程优化
精益六西格玛
风险管理
值不值得投
79综合评分
综合评分 79
外资银行高薪稳定岗，福利完善，WLB较好，侧重流程优化与变革管理，社会使命感中等。
从薪资福利、成长发展、工作生活和使命价值四个维度综合评估，方便横向比较。
薪资怎么样
5.3万
比流程管理中位数高
发布情况
新岗位 · 今天发布
公司情况
这家公司招聘很活跃
约 270 个在招
职位详情
关于这个职位
该职位是渣打银行全球流程支持的高级经理，主要负责支持全球流程所有者（GPOs）优化客户生命周期（CIB）的端到端流程
核心工作包括通过数据分析识别流程痛点与瓶颈，设计并落地改进方案，协调跨部门变革项目，同时确保流程符合风险管理与合规要求，以提升运营效率与客户体验
最低要求
拥有商业、运营、项目管理或相关领域的学位或同等专业资格，并在流程设计、运营模式设计、业务转型或变革交付方面拥有丰富的相关经验
具备流程分析、流程改进、运营模式设计、项目交付或业务变革的相关经验， preferably 在企业与投资银行或复杂监管环境中
熟悉客户生命周期流程（如开户、KYC/CDD、税务、资金入账、账户维护等）为加分项
具备强大的分析、问题解决、利益相关者管理、书面沟通、演示和 Microsoft Office 技能
熟悉 Confluence、JIRA 和流程映射工具是期望条件
Lean、Six Sigma、业务流程管理、敏捷、项目管理或变革管理认证是期望但非强制的
语言：英语
工作职责
## Job Summary
Global Process Owner Support**
Support Global Process Owners (GPOs), delegates and Process Leads across the end-to-end CIB Client Lifecycle portfolio as part of the central GPOS Process Efficiency team. The role analyses cross-process issues, supports practical target-state design, coordinates agreed improvement initiatives and helps embed sustainable changes across people, process, technology, data, information and controls. Working under the direction of senior process efficiency lead/s, the role contributes to improved process governance, operational readiness, risk management, efficiency and client outcomes.
Partner with GPOs, delegates, Process Leads and subject-matter experts to document process pain points, risks, controls and improvement opportunities.
Perform cross-process analysis using data, stakeholder input, root-cause analysis and process mapping to identify duplication, bottlenecks, hand-off failures and manual activity.
Support practical and controlled target-state process design, including roles, decision points, controls, service standards, MI and implementation requirements.
Coordinate assigned workstreams from problem definition and impact assessment through approval, implementation, BAU handover and benefits tracking.
Prepare working-group materials, maintain actions and decisions, and provide clear progress updates.
## Key Responsibilities
Strategy**
Support delivery of prioritised process-efficiency, simplification and control-enhancement initiatives across Client Lifecycle processes.
Help translate strategic, regulatory, client and operational priorities into defined process improvements, requirements and implementation plans.
Promote globally consistent, scalable and client-focused solutions while capturing justified regional or country requirements.
Contribute analysis and design support to transformation programmes, aligned to GPO accountabilities and agreed standards.
Business**
Build effective working relationships across GPO/s, Client Coverage, Operations, Product, Technology, Transformation, Risk and Control, Legal and CFCC.
Gather and validate stakeholder requirements, facilitate working-level decisions and escalate material issues or dependencies.
Maintain transparency on delivery status, actions, risks, dependencies, resource needs and expected benefits.
Prepare concise presentations, papers and updates for working groups and senior stakeholder review.
Processes**
Document current-state processes and cross-process hand-offs using process maps, data and stakeholder insight.
Perform gap, impact and root-cause analysis; translate findings into prioritised, owned and time-bound actions.
Support target-state design across people, process, technology, data and information, including RACIs, controls, service standards and MI.
Develop or update process maps, Process Guidance, communications and user-facing implementation artefacts.
Co-ordinate with relevant Ops team to ensure the changes are appropriately embedded into the repective DOIs
Prepare and where required co-ordinate change-impact assessment, testing, operational readiness, training, communications, go-live support and post-implementation review.
Prepare materials and support workshops using Lean, A3 problem solving, Design Thinking, Dynamic Work Design, Scrum or Kanban.
Track delivery, adoption and realised benefits, and contribute to the GPOS efficiency toolkit and lessons learned.
People & Talent**
Promote continuous improvement and consistent use of process-design and problem-solving practices.
Share knowledge and contribute to a collaborative, inclusive and delivery-focused team environment.
Risk Management and Governance**
Ensure assigned analysis, designs and changes consider applicable laws, regulations, policies, standards and the Group Risk Management Framework.
Support assessment of change risk, control implications, critical-process impacts, dependencies and residual risk, escalating issues appropriately.
Maintain risk, issue, action and decision logs with clear ownership and follow-up.
Support control monitoring, audit and regulatory responses, and remediation activity relating to assigned process changes.
Prepare inputs for QPRs, NFRCs and other governance forums where required.
Use agreed metrics and service standards to support evidence-based decisions and sustained performance.
Regulatory & Business Conduct**
Display exemplary conduct and live by the Group Values and Code of Conduct.
Take personal responsibility for complying, in letter and spirit, with applicable laws, regulations, guidelines and the Group Code of Conduct.
Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
Other Responsibilities**
Embed Here for good and Group’s brand and values in Banking Platform
Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures; Multiple functions (double hats)
优先资格
在企业与投资银行或复杂监管环境中的相关经验
熟悉客户生命周期流程（如 onboarding, KYC/CDD, tax, funds onboarding, account opening, maintenance, consent, offboarding, dormancy or reactivation）
持有 Lean, Six Sigma, Business Process Management, Agile, project management 或 change-management 认证
熟悉 Confluence, JIRA 和 process-mapping tools
AI 洞察
优缺点分析
优点
- 平台优势显著：渣打银行作为全球知名外资银行，提供规范的流程和完善的培训体系，简历含金量高
- 福利保障完善：提供具有竞争力的薪酬、补充医疗保险、退休金计划以及灵活的休假制度
- 国际化视野：有机会与全球各地的团队和客户合作，拓展国际业务视野和人脉网络
- 适合拥有5年以上流程优化或变革管理经验，具备较强沟通协调能力和抗压能力的专业人士
- 特别适合希望在大型跨国金融机构深耕，追求职业稳定性和国际化发展环境的求职者
缺点 / 挑战
- 工作内容具有挑战性且具价值：直接参与核心业务流程优化，能显著提升个人在流程管理和变革领域的专业能力
- 跨部门协调难度大：需要与多个职能部门（如科技、风险、合规）打交道，利益冲突多，推动变革阻力较大
- 合规与效率平衡难：在严格的监管环境下，流程优化需兼顾效率与风险控制，决策周期可能较长
- 工作压力较高：作为高级经理，需对结果负责，面临来自高层的绩效压力和项目交付期限
角色解读
- 内部晋升路径可通向更高级别的流程负责人、区域运营总监或全球流程治理专家
- 横向发展机会包括转向风险管理、合规管理、数字化转型或战略规划部门
- 长期来看，可积累丰富的跨国银行运营变革经验，成为行业内的流程管理咨询专家或高管
- 作为全球流程支持的高级经理，你主要扮演‘流程医生’和‘变革推动者’的角色，深入分析渣打银行客户生命周期中的流程痛点
- 你需要利用数据分析和根因分析技术，识别流程中的冗余、瓶颈和低效环节，并设计优化的目标状态流程
- 你将协调跨部门（如运营、科技、风险、合规）的资源，推动流程改进项目的落地实施，并确保变更后的流程符合风险控制和合规要求
- 最后，你需要追踪改进效果，沉淀最佳实践，并向高层汇报进展，确保持续提升运营效率和客户体验
- 具备深厚的业务流程设计和运营模式设计经验，能够独立主导复杂的流程优化项目
- 熟练掌握根因分析、差距分析和流程映射工具，能够从数据和利益相关者反馈中提炼关键问题
- 极强的利益相关者管理和影响力，能够在矩阵式组织中协调多方资源，推动共识达成
- 熟悉风险管理框架和合规要求，确保流程改进不引入新的操作风险或合规漏洞
- 具备良好的项目管理能力，熟悉敏捷、精益或六西格玛方法论，并能使用 Confluence、JIRA 等协作工具
申请策略
- 关注渣打银行的价值观和文化，在面试中体现对‘包容性’和‘可持续发展’理念的认同
- 准备具体的 STAR 案例，展示如何在压力下解决复杂的流程冲突或合规难题
- 了解渣打银行近期的数字化转型战略，将你的流程优化经验与之结合，展现战略思维
- 突出展示过往主导的流程优化项目，量化改进成果（如效率提升百分比、成本节约金额、错误率降低幅度）
- 强调在复杂监管环境下的流程设计与风险管理经验，特别是涉及客户生命周期（KYC、Onboarding等）的案例
- 列举使用的具体工具和 methodology（如 Lean Six Sigma, BPM, JIRA, Confluence），证明技术匹配度
- 体现跨部门协作和利益相关者管理能力，举例说明如何推动多方达成共识并落地执行
- 若缺乏银行业背景，可提前了解商业银行客户生命周期基本流程及监管要求（如反洗钱、KYC）
面试指南
- 使用 STAR 法则（情境、任务、行动、结果）结构化回答，重点突出个人贡献和量化成果
- 对于冲突类问题，强调‘以客户为中心’和‘风险可控’的双重原则，展示如何通过数据沟通和建立共同目标来化解分歧
- 对于方法论问题，清晰阐述你所用的分析框架（如价值流图、根因分析树）及其适用场景
- 请分享一个你主导的最复杂的流程优化项目，你是如何识别痛点并推动落地的？
- 在流程改进过程中，如果业务部门与风险/合规部门意见不一致，你会如何处理？
- 你如何衡量流程改进的成功？请举例说明你追踪和报告效益的方法
- 面对全新的业务领域或陌生的流程，你如何快速上手并进行有效分析？
- 请描述一次你失败的项目经历，你从中学到了什么？
职位点评
薪资福利85
成长发展80
工作生活75
使命价值70
薪资福利
85较高
渣打银行作为上市巨头，提供具有市场竞争力的薪资和完善的全方位福利（医疗、退休、保险），满足度高。
薪资信号偏高 (4.0千–6.5万/月)
福利待遇Core bank funding for retirement savings、medical and life insurance、Flexible and voluntary benefits、Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days)、Proactive wellbeing support through Unmind、global employee assistance programme
成长发展
80较高
职位涉及全球流程优化和变革管理，技术栈前沿（Lean, Agile, Data Analysis），且有明确的持续学习文化支持。
技术前沿主流现代技术
技术栈Process Mapping、Root-cause Analysis、Lean、Six Sigma、Agile、Scrum、Kanban、Confluence、JIRA、Data Analysis
成长机会continuous learning culture、opportunities to reskill and upskill、access to physical, virtual, and digital learning、development courses for resilience and other human skills
业务类型cost_center
工作生活
75中等
JD明确提及灵活办公选项和充足的休假时间，WLB信号积极，但作为高级经理仍需承担一定项目压力。
工作模式混合式弹性办公
办公地点市区核心地段
加班情况未提及（无法判断）
工作生活平衡Flexible working options based around home and office locations、flexible working patterns、minimum global standards for annual and public holiday, which is combined to 30 days minimum
使命价值
70中等
职位旨在提升银行运营效率和客户体验，虽非直接社会公益，但通过优化金融服务间接促进商业繁荣，具有一定意义感。
行业发展稳定成熟行业
社会影响中性/一般
使命信号drive commerce and prosperity through our unique diversity、Here for good
创新程度积极采用新技术
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