Data Management, Reporting & Analytics*
Manage the collection, consolidation, validation, and governance of technical and quality data across suppliers, laboratories, audits, inspections, and internal systems
Develop, maintain, and enhance automated dashboards and KPI reports to provide clear visibility of compliance, performance, and risks
Analyse trends across testing, audits, complaints, withdrawals/recalls, inspections, authority challenges cases and specifications to identify root causes and improvement opportunities. Translate complex data into clear, actionable insights for Group Product Technology, and business stakeholders
Digitalisation & Project Initiative Support*
Actively contribute to digitalisation and system enhancement initiatives, including digital platforms, data repositories, and reporting tools
Identify and support opportunities for automation, standardisation, and process optimisation to improve efficiency and data reporting quality
Support and coordinate end to end project planning and digital initiatives, from requirements gathering and planning through implementation, testing, enhancement and closure
Track actions, decisions, and deliverables across multiple initiatives and support change management activities, including documentation, communication, and post implementation reviews
Third Party Management and Supplier & Governance Support*
Monitor supplier performance using data driven metrics, covering testing, audits, complaints, inspections and specifications compliance.
Prepare and maintain Supplier Scorecards and governance summaries to support performance reviews and decision making process.
Manage and track KPIs for third party laboratories, audit firms, and inspection bodies, supporting service performance reviews and continuous improvement
Manage billing processes with internal and external stakeholders to ensure invoice accuracy, and liaise with finance teams to ensure timely third party payments
Documentation & Control*
Manage and maintain the Technical Library, ensuring SOPs, guidelines, and technical manuals are controlled, current, and audit ready
Support licence, certification, and regulatory trackers tools through structured data and document management
Strategic & Ad hoc Support*
Collaborate with key stakeholders on strategic projects, transformation initiatives, and business cases, including third party tendering with Group Non-Trade.
Provide ad hoc analysis, research, and performance reporting to support management decisions