Senior / Loss Prevention Officer (Security)
发布于 大约 12 小时前普通员工/个人贡献者
AI 估算 · 18k–28k
Based on Hong Kong hotel loss prevention officer salary levels, this role is entry-level but in a high-cost city; estimated rang
职位详情
关于这个职位
This role involves patrolling the hotel property, monitoring security systems like CCTV and alarms, and responding to emergencies. You will ensure the safety of guests and employees, handle disturbances, and complete incident reports. The position requires physical stamina and strong communication skills.
最低要求
High school diploma or G.E.D. equivalent. No related work experience. No supervisory experience. No license or certification.
工作职责
Patrol all areas of the property; assist guests with room access. Monitor Closed Circuit Televisions, perimeter alarm system, duress alarms, and fire life safety system. Lock property entrances when required. Conduct daily physical hazard inspections. Respond to accidents, contact EMS or administer first aid/CPR as required. Assist guests/employees during emergency situations. Notify appropriate individuals in the event of accidents, attacks, or other incidents. Defuse guest/employee disturbances. Call for outside assistance if necessary. Complete incident reports to document all Security/Loss Prevention related incidents. Handle all interruptions and complaints. Resolve safety hazard situations. Escort any unwelcome persons from the property without interrupting the orderly flow of property operation. Report to scenes of vehicle accidents/thefts. Call for assistance using proper code responses. Complete a Loss Prevention shift summary/daily activity report. Maintain confidentiality of all Security/Loss Prevention and property reports/documents; release information only to authorized individuals. Conduct investigations and gather evidence. Conduct interviews with relevant parties. Follow all company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; prepare and review written documents accurately and completely. Develop and maintain positive working relationships with others; support team to reach common goals. Comply with quality assurance expectations and standards. Stand, sit, or walk for an extended period of time. Read and visually verify information in a variety of formats (e.g., small print). Visually inspect tools, equipment, or machines (e.g., to identify defects). Enter and locate work-related information using computers and/or point of sale systems. Move at a speed required to respond to work situations (e.g., run, walk, jog). Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance and objects weighing in excess of 75 pounds with assistance. Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination. Move through narrow, confined, or elevated spaces. Move over sloping, uneven, or slippery surfaces as well as up and down stairs and/or service ramps. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Perform other reasonable job duties as requested by Supervisors.
AI 洞察
优缺点分析
优点
- Gain practical experience in security and loss prevention within a global hospitality brand.
- Opportunities for internal training and career progression within Marriott.
- Stable employment with consistent hours in a hotel environment.
- Learn valuable skills like first aid, investigation, and emergency management.
- Physically demanding role with long periods of standing, walking, and lifting.
- Dealing with difficult guests or emergency situations can be stressful.
- Shift work including nights, weekends, and holidays may be required.
- This role is ideal for individuals who are physically active, enjoy maintaining safety and order, and have strong interpersonal skills to handle guests and emergencies.
缺点 / 挑战
暂无明显挑战项
角色解读
- Advance to Security Supervisor or Loss Prevention Manager within the hotel.
- Move to other Marriott properties or corporate security roles.
- Develop skills in risk management and emergency response, leading to broader safety roles.
- Patrol the property to ensure security and safety for guests and employees.
- Monitor CCTV, alarm systems, and respond to emergencies like accidents or disturbances.
- Conduct investigations, write incident reports, and maintain confidentiality of security documents.
- Assist guests with room access and handle complaints in a professional manner.
- Physical stamina to stand, walk, run, and lift up to 50 lbs.
- Strong observation and communication skills for monitoring and reporting.
- Ability to use security systems like CCTV and fire life safety systems.
- First aid/CPR certification preferred but not required.
申请策略
- Research Marriott's culture and emphasize guest service orientation.
- Express willingness to work flexible hours including holidays.
- Emphasize any prior security, military, or law enforcement experience.
- Highlight physical fitness and ability to handle emergency situations calmly.
- Showcase communication skills and customer service experience.
- Include any certifications like first aid, CPR, or security licenses.
- Obtain first aid/CPR certification if not already held.
- Familiarize yourself with basic security systems and CCTV operation.
面试指南
- For emergency scenarios, follow the STAR method (Situation, Task, Action, Result) to describe your response. For guest handling, emphasize de-escalation and communication.
- What would you do if you encounter a fire alarm?
- How do you handle a guest who is angry or disruptive?
- Describe a time you had to keep calm under pressure.
- How do you maintain attention to detail during long patrols?
- What steps would you take to investigate a theft incident?
- Review common hotel security procedures and emergency protocols.
- Prepare examples of physical fitness or teamwork from past roles.
匹配度报告
Entry-level security role in a hotel brand with moderate compensation, physical demands, and a sense of purpose in protecting people.
薪资福利匹配
The role offers stable employment and likely benefits for a global company, but salary may be modest relative to Hong Kong living costs.
成长发展匹配
Opportunities for on-the-job training and career progression exist, but the role is entry-level with limited technical skill enhancement.
工作生活匹配
Physical demands and shift work reduce work-life balance, though the role is site-based and predictable.
使命价值匹配
The role contributes directly to guest safety and property security, providing a sense of purpose in a service-oriented environment.
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