Watch Jobs
Marriott logo
万豪
Supervisor - L'Envol (2 Stars Michelin French Restaurant)
立即应聘

Supervisor - L'Envol (2 Stars Michelin French Restaurant)

发布于 大约 3 小时前

基层主管/组长

1 Harbour Drive, Wan Chai, Hong Kong, Hong Kong Island, HK
中级经验
全职员工
仅现场办公
高中/中专
餐饮服务
FIFO
Customer Service
Luxury Service
Michelin Restaurant

AI 估算 · 23k–37k

Estimated based on industry standards for a supervisor in a luxury Michelin-starred restaurant in Hong Kong, with competitive pa

职位详情

关于这个职位

As a Supervisor at L'Envol, a 2-star Michelin French restaurant in Hong Kong, you will oversee daily operations, ensure exceptional guest service, and lead a team of staff. You will manage inventory, maintain quality standards, and assist in hiring and training. This role requires strong leadership, attention to detail, and a passion for luxury hospitality.

最低要求

Education: High school diploma or G.E.D. equivalent.

Related Work Experience: At least 2 years of related work experience.
Supervisory Experience: At least 1 year of supervisory experience.
License or Certification: None

工作职责

Ensure staff is working together as a team to ensure optimum service and that guest needs are met.

Inspect grooming and attire of staff, and rectify any deficiencies.
Complete opening and closing duties including setting up necessary supplies and tools, cleaning all equipment and areas, locking doors, etc.
Inspect storage areas for organization, use of FIFO, and cleanliness.
Complete scheduled inventories and stock and requisition necessary supplies.
Monitor dining rooms for seating availability, service, safety, and well being of guests.
Complete work orders for maintenance repairs.
Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees; and serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process.
Follow all company and safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications.
Ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets.
Welcome and acknowledge all guests according to company standards, anticipate and address guests’ service needs, assist individuals with disabilities, and thank guests with genuine appreciation.
Speak with others using clear and professional language.
Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees.
Ensure adherence to quality expectations and standards; and identify, recommend, develop, and implement new ways to increase organizational efficiency, productivity, quality, safety, and/or cost-savings.
Read and visually verify information in a variety of formats (e.g., small print).
Visually inspect tools, equipment, or machines (e.g., to identify defects).
Stand, sit, or walk for an extended period of time or for an entire work shift.
Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance.
Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination.
Move through narrow, confined, or elevated spaces.
Move up and down stairs and/or service ramps.
Reach overhead and below the knees, including bending, twisting, pulling, and stooping.
Perform other reasonable job duties as requested by Supervisors.

AI 洞察

优缺点分析

优点

  • Work in a prestigious 2-star Michelin restaurant, gaining exposure to world-class culinary and service standards.
  • Join a global leader in hospitality with strong brand reputation, training programs, and career development opportunities.
  • Competitive compensation and benefits for supervisory roles in Hong Kong's luxury sector.
  • Long hours on your feet, including weekends and holidays, in a high-pressure fine dining environment.
  • Responsibility for team performance and guest satisfaction, requiring strong conflict resolution and attention to detail.
  • Physical demands such as lifting heavy items and moving through confined spaces may be challenging.
  • This role is ideal for experienced hospitality professionals with supervisory experience who thrive in fast-paced, luxury settings and enjoy leading teams to deliver exceptional guest experiences.

缺点 / 挑战

暂无明显挑战项

角色解读

  • Advance to Assistant Manager or Restaurant Manager within the St. Regis brand or other Marriott properties.
  • Opportunities to move into higher-level operations or corporate roles in luxury hospitality.
  • Develop expertise in fine dining management, potentially leading to roles in renowned international restaurants.
  • Oversee the daily operations of a Michelin-starred restaurant, ensuring seamless service and guest satisfaction.
  • Manage inventory, order supplies, and maintain cleanliness and organization of storage areas.
  • Lead and supervise a team, including hiring, training, scheduling, and performance evaluation.
  • Strong leadership and team management abilities to coordinate staff and resolve issues.
  • Excellent customer service skills to anticipate and address guest needs in a luxury environment.
  • Organizational skills for inventory management, scheduling, and compliance with safety standards.
  • Physical stamina to stand, walk, lift up to 50 lbs, and perform repetitive tasks throughout the shift.

申请策略

  • Tailor your cover letter to express genuine passion for luxury hospitality and the St. Regis brand.
  • Prepare to discuss specific instances where you improved team efficiency or guest satisfaction in previous roles.
  • Emphasize your supervisory experience in restaurants or hotels, specifying number of staff managed and achievements in service quality.
  • Highlight any experience in fine dining or Michelin-starred establishments to demonstrate familiarity with luxury standards.
  • Include examples of training, scheduling, inventory management, and safety compliance improvements.
  • Brush up on FIFO inventory management and hospitality safety certifications if not already held.
  • Practice conflict resolution and coaching techniques to better handle team and guest issues.
  • Enhance knowledge of wine pairing and fine dining etiquette to align with Michelin-level service.

面试指南

  • Use STAR method: Situation, Task, Action, Result for behavioral questions.
  • Focus on examples that highlight leadership, problem-solving, and attention to detail.
  • Align answers with luxury hospitality values: anticipation, personalization, and flawless execution.
  • How do you motivate a team during a busy service?
  • Describe a time you handled a difficult guest complaint in a fine dining setting.
  • How do you ensure inventory accuracy and minimize waste?
  • What is your approach to training new staff?
  • How do you manage stress and prioritize tasks during peak hours?

匹配度报告

62
综合匹配度

Prestigious Michelin-starred supervisor role with competitive pay and growth, but demanding on time and physical stamina.

适合人群
This position suits candidates who prioritize financial rewards and career development in luxury hospitality over work-life balance.
最强匹配
薪资福利匹配
最弱匹配
工作生活匹配
薪资福利75
成长发展70
工作生活40
使命价值65

薪资福利匹配

75中等

The position offers competitive compensation typical of a luxury hotel brand in Hong Kong, including benefits such as medical insurance and paid leave. However, salary details are not disclosed, and the physical demands may be compensated but not exceptionally high.

薪资信号未披露（AI估算：23K-37K/月）

成长发展匹配

70中等

The role provides growth opportunities within Marriott's global brand, but JD focuses on current duties rather than explicit training or career pathways. Supervisory experience is valued, and the luxury setting offers skill development in high-end service management.

技术前沿非技术岗（不适用）
业务类型ambiguous

工作生活匹配

40较低

The position requires on-site presence, standing/walking for entire shifts, and likely includes evenings, weekends, and holidays. No mention of flexibility or work-life balance. Physical demands are high.

工作模式仅现场办公
办公地点市区核心地段
加班情况JD含高强度暗示词

使命价值匹配

65中等

Working in a Michelin-starred restaurant contributes to delivering exquisite guest experiences, but the role is more operational than mission-driven. The brand's emphasis on luxury service provides some sense of purpose.

行业发展稳定成熟行业
社会影响中性/一般
使命信号delivering exquisite experiences、Gracious hosts
创新程度稳健跟随主流

万豪 的其他在招职位

相似职位推荐

Watch Jobs