Patient Experience Tech Innovation Engineer
发布于 大约 2 个月前普通员工/个人贡献者
AI 估算 · 72k–108k
美国波士顿资深技术架构师岗位，需兼具AI、Salesforce和医疗合规经验，薪资竞争力强，年薪约15万美元。
职位详情
关于这个职位
This role leads the innovation of Sanofi's Patient Support Services platform, leveraging AI/GenAI, Salesforce Health Cloud, and AWS to build intelligent patient engagement solutions. You will architect next-gen digital experiences from treatment discovery to adherence, driving strategic roadmap and rapid experimentation.
最低要求
Bachelor's degree in Computer Science, Software Engineering, Information Systems, or a related technical fields mandatory. Master's degree preferred. 8+ years of experience in software/platform engineering, solution architecture, or digital innovation roles. 5+ years of hands-on experience with Salesforce (Health Cloud, Data Cloud, Experience Cloud, OmniStudio, Agentforce). Demonstrated ability to influence and lead cross-functional global teams without direct authority. Ability to influence senior leadership and navigate complex stakeholder environments. Advanced skills in Agile delivery, product collaboration, compliance, and digital strategy. Ability to communicate complex technical concepts clearly to diverse audiences and build inclusive, psychologically safe team environments. Fluent in English; an additional language is a plus.
工作职责
Innovation Leadership & Platform Strategy: Lead and evolve the end-to-end PSS platform innovation roadmap; Architect next-generation platform capabilities using Salesforce and AWS; Design PoCs and MVPs for AI/GenAI use cases; Evaluate build vs. buy vs. partner strategies; Present solution architectures to senior leadership; Support business case creation and investment prioritization; Deliver thought leadership on patient 360 and omnichannel engagement; Ensure scalable and modular platform design; Embed compliance-by-design principles. AI, Data & Digital Innovation: Lead adoption of AI/ML and GenAI across PSS; Collaborate on Patient 360 view using Salesforce Data Cloud and AWS; Explore LLM orchestration, vector databases, agentic AI; Ensure responsible AI practices. Cross-Functional Collaboration & Delivery: Partner with business stakeholders to identify unmet needs; Coordinate with product, engineering, operations, compliance, and vendor teams; Lead vendor/partner ecosystem engagement; Ensure robust integration patterns. Platform Engineering & Integration: Define reference architectures for PSS platforms using Salesforce and AWS; Build secure, scalable APIs and event-driven architectures; Ensure interoperability with healthcare ecosystems; Promote reusability and standardization. Continuous Improvement & Innovation Culture: Foster culture of experimentation; Establish innovation frameworks and metrics; Stay ahead of industry trends; Act as change agent.
优先资格
+ years of experience with AWS ecosystem services (Lambda, API Gateway, S3, AI/ML services, data lakes). Experience with patient engagement platforms, digital therapeutics, or remote patient monitoring solutions. Knowledge of healthcare interoperability standards and integrations (EHR, specialty pharmacy, payer systems). Familiarity with GxP regulations in addition to HIPAA/GDPR. Experience conducting build vs. buy vs. partner evaluations and vendor/technology assessments.
AI 洞察
优缺点分析
优点
- Work on mission-critical patient-facing solutions that directly impact health outcomes, providing strong sense of purpose.
- Access to cutting-edge AI/GenAI, Salesforce, and AWS technologies in a large, R&D-driven biopharma company.
- Opportunity to lead innovation in a highly regulated but impactful domain, building reusable platform assets.
- High complexity due to regulatory compliance (HIPAA, GxP) requiring meticulous design and documentation.
- Need to influence cross-functional global teams without direct authority, demanding strong soft skills and stakeholder management.
- Fast-paced innovation with PoCs and MVPs requires balancing speed with enterprise scalability and compliance.
- A seasoned technical architect who is passionate about applying AI in healthcare, thrives in cross-functional influence, and wants to build patient-centric platforms with real-world impact.
缺点 / 挑战
暂无明显挑战项
角色解读
- Progress to Senior Director of Digital Patient Innovation or Chief Architect for patient platforms within Sanofi.
- Expand expertise in AI/GenAI and healthcare interoperability, becoming a thought leader in patient experience technology.
- Transition to broader digital health leadership roles at other biopharma or health tech companies.
- Lead the innovation roadmap for Patient Support Services platform, designing AI-powered solutions to improve patient outcomes from treatment discovery to adherence.
- Architect and prototype next-gen capabilities using Salesforce Health Cloud, AWS, and GenAI to enable intelligent patient engagement and care team automation.
- Collaborate with cross-functional teams (business, product, engineering, compliance) to drive rapid experimentation and scale successful solutions.
- Deep expertise in Salesforce ecosystem (Health Cloud, Data Cloud, OmniStudio, Agentforce) with 5+ years hands-on experience.
- Strong software engineering and solution architecture background with 8+ years in platform engineering or digital innovation.
- Ability to influence without authority, communicate complex technical concepts to diverse stakeholders, and navigate regulated healthcare environments.
申请策略
- Tailor your resume to clearly connect your technical achievements with patient impact and business value.
- Research Sanofi's patient support programs and prepare to discuss how your experience can enhance their platform.
- Emphasize end-to-end platform architecture experience, especially with Salesforce Health Cloud and AWS in regulated environments.
- Showcase successful delivery of AI/ML projects (e.g., predictive models, conversational AI) with measurable business outcomes.
- Highlight ability to lead innovation roadmaps, run PoCs, and drive alignment across business and technical stakeholders.
- If not already deep, gain hands-on experience with Salesforce Data Cloud, Agentforce, and OmniStudio.
- Build knowledge of healthcare interoperability standards (FHIR, HL7) and digital therapeutics.
- Strengthen understanding of GxP regulations and responsible AI practices in healthcare.
面试指南
- Use the STAR method (Situation, Task, Action, Result) to structure experiences clearly.
- Highlight technical decisions, risk mitigation in regulated contexts, and stakeholder alignment strategies.
- Quantify outcomes where possible (e.g., improved adherence rates, reduced time-to-therapy).
- How would you design a scalable patient 360 view using Salesforce Data Cloud and AWS?
- Describe a time you led an AI-driven innovation project in a regulated environment. What challenges did you face?
- How do you approach build vs. buy vs. partner decisions for new capabilities?
- Explain how you would ensure compliance by design while rapidly prototyping new patient engagement features.
- Tell us about a time you influenced cross-functional teams without direct authority to adopt a new platform strategy.
职位点评
Senior patient platform innovation role with cutting-edge AI and strong purpose, but limited work flexibility and high expectations.
从薪资福利、成长空间、工作节奏和岗位方向综合评估，方便横向比较。
薪资福利
Salary not disclosed but a large public biopharma typically offers competitive compensation and benefits. The role is senior, so likely above market for the Boston area.
成长发展
The role involves cutting-edge AI/GenAI, Salesforce, and AWS technologies in a mission-critical healthcare context, offering immense learning and growth potential. Innovation leadership and platform strategy provide clear development path.
工作生活
No explicit remote or flexible work mentioned; likely on-site in Cambridge or Morristown. Overtime not discussed but high expectations for innovation and delivery may involve extended hours.
使命价值
Directly impacts patient health outcomes through innovative digital solutions. Sanofi's mission is focused on improving lives, and this role is central to that purpose.