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Senior Digital Product Manager, Conversational Banking - International Wealth and Premier Banking
Senior Digital Product Manager, Conversational Banking - International Wealth and Premier Banking
发布于 21 天前普通员工/个人贡献者
Kowloon City, Kowloon, Hong Kong
高级经验
全职员工
仅现场办公
学历未注明
产品管理
Agile
Conversational Ai
Fintech
Genai
Product Management
Safe
Stakeholder Management
AI 估算 · 60k–100k
Senior role in global bank with AI focus; market rate for HK fintech product managers.
职位详情
关于这个职位
We are seeking a Senior Digital Product Manager for Conversational Banking to lead the AI bot platform (chat and voice) at HSBC IWPB, driving customer adoption and automation through traditional AI and GenAI. This role involves owning the end-to-end product lifecycle, collaborating with cross-functional teams, and shaping the conversational banking strategy globally. Ideal for experienced product managers with a passion for AI and digital banking.
最低要求
Previous experience in Digital Product Management.
Strong problem-solving mindset with an entrepreneurial drive; able to deconstruct problems and understand root causes.
Deep experience in customer-facing Conversational AI and GenAI products, ideally in banking/fintech.
Experience in global/regional roles delivering outcomes across diverse cultures.
Ability to set clear strategic direction aligned with Markets, Customer Segments and Physical Channels (preferred).
Extensive experience across digital product development: opportunity identification, business cases, requirements, deployment approach, execution, launch, and post-launch performance management.
SAFe experience, operating on quarterly planning cycles; able to ensure work is well-defined, prioritised, estimated and dependencies understood.
Strong stakeholder management and communication skills; able to navigate differing viewpoints.
Proven ability to build relationships and influence without direct authority.
Data driven analytical approach to problem solving, looking to understand the underlying causes, so that we can build a global solution rather than a series of point solutions.
Experience of Design Thinking and leading run ahead work to explore new problems or potential ideas, bringing in Design, Analysis, Architecture and Engineering colleagues.
Consumer financial services industry experience and strong understanding of Digital business, while experience with travel, lifestyle, and/or other consumer product development is a strong advantage.
Good communication skills for navigating through business requirements, differences of opinion on approach.
Proven ability to build strong relationships across stakeholder groups.
Excellent understanding of the bank’s risk framework and experience of working with second line of defence: legal, compliance, financial crime (AML & sanctions), fraud, risk.
Strong outward focus and grasp of the competitor environment – opportunities, threats, gaps.
Excellent command of English, Mandarin and Cantonese.
工作职责
Own the end-to-end product lifecycle for conversational banking platform capabilities and journeys, ensuring customer needs are met and benefits are realised over time.
Design, build and run digital customer experience journeys for conversational channels, working with cross-functional teams (analysts, engineers, designers, scrum teams) across locations in a lean agile environment.
Act as product owner/champion for one or more products; select and adapt appropriate delivery methods (predictive and/or agile).
Analyse market/user research, feedback, expert input and usage data to identify needs and opportunities.
Prioritise product requirements and own the product backlog, anticipating changes in customer/user needs to enable agile delivery.
Collaborate with Customer and Product value streams to shape journey design and build (including transactional chatbots).
Help drive the Conversational Banking product strategy, combining business strategy, external trends and market needs; bring structure to ambiguous/large-scale problems.
Ensure a strong understanding of how conversational channels increase customer satisfaction and reduce cost, and that delivery aligns to Group Standards.
Manage multiple complex responsibilities across several business areas as required.
Keep fair customer outcomes at the heart of delivery, aligned to Best Place to Bank principles (Make Better Products, Sell Them Properly, Keep Them Sold).
Continually reassess operational risks considering economic/market conditions, legal/regulatory requirements, operating practices, restructures and new technology.
AI 洞察
优缺点分析
优点
- Opportunity to work with cutting-edge AI technologies (GenAI, Agentic AI) in a large-scale banking environment.
- Global exposure and cross-cultural collaboration within one of the world's largest banking groups.
- Strong brand and resources to drive impactful product changes.
- Complex stakeholder landscape and regulatory constraints typical of banking.
- Need to balance innovation with risk management and compliance requirements.
- Demanding role with responsibility for global solutions across multiple time zones.
- Experienced product managers who thrive in a dynamic, technology-driven environment and are passionate about AI and customer experience.
缺点 / 挑战
暂无明显挑战项
角色解读
- Progress to senior leadership roles within IWPB or Group Digital, such as Head of Conversational Banking or Director of Digital Products.
- Expand into broader digital product strategy or transformation roles across HSBC's global network.
- Develop expertise in emerging AI technologies and become a thought leader in conversational banking.
- Lead the product lifecycle for conversational banking platforms, including AI bots for chat and voice, ensuring they meet customer needs and business goals.
- Collaborate with cross-functional teams including engineers, designers, and analysts to design and deliver digital customer experiences.
- Analyze market research, user feedback, and data to identify opportunities and prioritize product backlog in an agile environment.
- Deep experience in Conversational AI and GenAI products, ideally in banking or fintech.
- Strong problem-solving and analytical skills, with a data-driven approach to decision-making.
- Excellent stakeholder management and communication, able to influence without authority.
申请策略
- Tailor your CV to emphasize digital product management in financial services and AI.
- Prepare to discuss how you've driven adoption and automation in previous roles.
- Highlight specific experience with conversational AI products and measurable outcomes achieved.
- Demonstrate experience in global or regional product roles and cross-functional leadership.
- Showcase SAFe or agile delivery expertise, including managing backlogs and quarterly planning.
- Deepen knowledge of GenAI and its application in customer service.
- Familiarize with HSBC's risk and compliance framework if not already.
面试指南
- Use STAR (Situation, Task, Action, Result) to structure behavioral answers.
- For product strategy questions, use a data-driven approach: identify problem, analyze data, propose solution, measure success.
- Describe a time you launched a conversational AI product. What was the impact?
- How do you prioritize features in a product backlog with multiple stakeholders?
- Explain how you would drive customer adoption of a new chatbot channel.
- How do you ensure compliance and risk management in AI product development?
- Tell me about a time you influenced a team without direct authority.
- Review HSBC's digital banking offerings and recent AI initiatives.
职位点评
70
综合评分
Senior PM role at a top bank, focusing on cutting-edge AI, strong development potential, but limited work flexibility.
更适合这类人
Candidates who prioritize career growth and technical innovation over work-life balance and explicit compensation details.
表现最好
成长发展
相对薄弱
工作生活
薪资福利75
成长发展85
工作生活50
使命价值70
薪资福利
75中等
While salary is competitive for Hong Kong, the role does not mention specific benefits. As a senior position at a top-tier bank, compensation is likely attractive but standard.
薪资信号未披露（AI估算：60K-100K/月）
成长发展
85较高
The role offers strong growth potential through cutting-edge AI work and global exposure. However, JD does not explicitly mention training or promotions.
技术前沿前沿/新兴技术
技术栈Conversational AI、GenAI、Agentic AI、SAFe、Design Thinking
业务类型profit_center
工作生活
50较低
Work style is office-based with no flexibility mentioned. Hong Kong banking roles often involve high hours, though not explicit here.
工作模式仅现场办公
办公地点市区核心地段
加班情况未提及（无法判断）
使命价值
70中等
The role contributes to HSBC's purpose of opening up a world of opportunity, but impact is indirect and commercial-driven.
行业发展稳定成熟行业
社会影响中性/一般
使命信号opening up a world of opportunity
创新程度积极采用新技术
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