HCLTech
Senior Administrator - Desk Side Services, AMT Asset Management Software
Senior Administrator - Desk Side Services, AMT Asset Management Software
发布于 3 小时前普通员工/个人贡献者
AI 估算 · 3.5–5.5万 · AI 参考估算
Others, Taiwan
中级经验
学历未注明
全职员工仅现场办公IT运维
IT运维
It运维
Servicenow
桌面支持
用户培训
硬件故障排查
资产管理
值不值得投
58综合评分
综合评分 58
跨国大厂外包IT运维岗，技能全面但重复性高，适合寻求稳定经验的初级至中级技术人员
从薪资福利、成长发展、工作生活和使命价值四个维度综合评估，方便横向比较。
薪资怎么样
4.5万
比IT运维中位数高
发布情况
新岗位 · 今天发布
公司情况
这家公司招聘很活跃
64 个在招 · 其中IT运维 8 个
市场机会
选择面较广
IT运维 · 约 750 个在招
职位详情
关于这个职位
该职位为HCLTech派驻至客户现场的桌面支持工程师，主要负责Windows、Mac及移动端设备的硬件与软件故障排查、系统配置及资产全生命周期管理
工作内容涵盖新员工入职/离职的设备处理、跨平台兼容性维护、用户培训以及配合全球团队进行基础设施支持，旨在保障企业日常IT服务的稳定运行
最低要求
提供针对Windows, Mac OSX, Linux, iOS, Android平台的现场及远程技术支持，解决软硬件及连接问题
确保MAC和Windows系统、应用及服务之间的兼容性与无缝集成
参与新员工入职计划，执行技术设备更新（Tech Refresh）
开展用户培训，制作教育资源以提升用户对MAC/Windows系统及生产力工具的熟练度
管理和维护MAC/Windows系统，包括软件安装、更新和配置，确保系统安全、最新且性能优化
跟踪和管理硬件/软件资产，包括库存管理、许可证合规性及资产生命周期管理
提供服务器、交换机、AP、UPS等设备的基础设施支持（机架、网络、电源）
配合MFP供应商支持站点打印服务
配合电信工程支持终端用户通信服务及会议室通信基础设施
根据预测采购新硬件，确保符合组织需求和预算
监控硬件性能，预测技术更新数量并推荐升级
协助新员工入职设置Mac/Windows工作站，监控入职名单并准备远程地点的发货请求
跟进离职用户，回收设备，提供归还指导，对可再利用资产进行数据擦除和硬盘移除
执行月度资产核对（循环计数）并从各种工具中提取资产数据
响应并解决最终用户报告的IT事件
具备或愿意学习企业级应用（JIRA, Confluence, Service Now, MFA Portal, Azure AD, Active Directory, Exchange Hybrid, Office 365）的支持知识
具备或愿意学习基本网络概念（IP地址验证、静态IP分配、远程桌面设置）
具备或愿意学习桌面支持技能（部件更换、GPU安装、非标准IT设备指导）
持续评估和改进IT服务及流程
工作职责
Technical Support: Provide onsite and remote assistance to identify and resolve issues with Windows, Mac OSX, Linux, iOS, and Android platforms. This includes troubleshooting hardware and software issues, resolving connectivity problems, and assisting with system configurations. This also includes coordination with the OEM vendor for warranty laptop/desktops.
Cross-Platform Compatibility: Ensuring compatibility and seamless integration between MAC and Windows systems, applications, and services to facilitate efficient workflow and collaboration among users.
New Hire Induction: Ensure active participation in New Hire indication program under the guidance of CLIENT.
Tech Refresh: Execute Tech refresh of eligible devices in line with CLIENT guidelines.
User Training and Education: Conducting user training sessions and creating educational resources to enhance users' proficiency with MAC and Windows systems, applications, and productivity tools. This helps users leverage technology effectively and reduce reliance on IT support for common tasks.
System Administration: Managing and maintaining MAC and Windows systems, including performing software installations, updates, and configurations. This ensures that systems are up-to-date, secure, and optimized for performance.
Asset Management: Tracking and managing hardware and software assets, including inventory management, license compliance, and asset lifecycle management for both MAC and Windows devices and applications.
Site Support: Rack, network, power, and support for servers, switches, APs, UPS units and other equipment as needed and with support of the global IT specialist teams.
Print Support: Partner with MFP providers and EPE / client engineering to support site print service
Telecom Support: The vendor resource will partner with EPE / telecom engineering to support end users communications service (aka TEAMs) and meeting room communication infrastructure.
Hardware procurement: Purchasing new hardware and ensuring that it meets the organization's needs and budget according to the forecast.
Proactive Tech Refresh: Forecast of tech refresh count and socialize with CLIENT leadership, must monitor the performance of hardware and recommend upgrades as necessary to ensure that it meets the organization's evolving needs.
User Onboarding :: Facilitating the smooth onboarding of new employees by setting up their Mac or Windows workstations as per established process at CLIENT. Proactively monitor the New Hire list for next week and plan readiness, Raise Shipping Requests for remote locations.
User Offboarding/Terminations: Follow up with Terms user and collect the Equipment. Provide Equipment Return instructions to Term users. Wipe-out of repurposed assets (Only Eligible assets), System Processing (Drive removal), Collaborate with the vendor for quarterly asset disposal.
Asset Reconciliation: Perform Monthly Asset verification (Cycle Count) and Extraction of assets from various tools Based on established procedure in CLIENT
Incident Management: Responding to and resolving IT incidents reported by end users, as per established processes at CLIENT.
Application Support: Should have knowledge or willingness to be trained on responding to issues related to Enterprise and Business Application such as but not limited to JIRA, Confluence, Service Now, Multi Factor Authentication Portal, Azure Active Directory , Active Directory, Microsoft Exchange (Hybrid), Understanding of the Cloud Applications Vs. On Prem, Office – 365 apps.
Networking: Should have knowledge or willingness to be trained on understanding of basic Networking concepts like IP address validation, Assigning Static IP to Devices, Setting up Remote Desktop Systems.
Desktop Support – Should have knowledge or willingness to be trained on Part Replacements, GPU installations, Providing guidance on Non-Standard IT devices.
Continuous Improvement: Continuously evaluating and improving IT services and proces
AI 洞察
优缺点分析
优点
- 接触多种操作系统和企业级应用，技能覆盖面广
- 大型跨国企业项目经历有助于简历背书
- 工作流程标准化，利于积累规范经验
- 作为外包人员，职业归属感可能较弱
- 需适应严格的SLA考核
- 喜欢解决具体问题、具备良好服务意识、能接受标准化流程操作的IT技术人员
缺点 / 挑战
- 工作内容较为琐碎重复，可能面临较高的用户咨询压力
角色解读
- 可向高级IT支持专家、IT项目经理、IT资产管理经理或系统管理员方向发展，逐步深入企业级架构管理
- 负责企业内部终端设备（Windows/Mac/Linux等）的日常运维、故障排除及资产全生命周期管理
- 熟练掌握主流操作系统及常见办公软件
- 具备基本的网络知识和硬件维修能力
- 熟悉IT服务管理流程（如ServiceNow）
申请策略
- 强调沟通技巧和用户培训经验，因为JD中特别提到了User Training和New Hire Induction
- 突出多平台（Win/Mac）支持经验、资产管理系统使用经验、以及处理高并发用户请求的能力
- 加强Active Directory、Azure AD等身份认证服务的实操理解
- 提升ServiceNow等ITSM工具的使用熟练度
面试指南
- 采用STAR法则（情境、任务、行动、结果）回答技术问题
- 强调以用户为中心的服务态度和流程规范性
- 请描述一次你解决复杂硬件或软件故障的经历
- 你是如何管理大量IT资产的？有哪些最佳实践？
- 如何处理紧急的用户投诉或高优先级的IT事件？
- 你对跨平台（Mac与Windows）兼容性问题的处理思路是什么？
- 复习常见OS故障排查步骤
- 了解ServiceNow的基本工单流转逻辑
职位点评
薪资福利65
成长发展60
工作生活50
使命价值45
薪资福利
65中等
作为上市跨国公司的外包岗位，薪资通常符合市场水准，福利体系相对完善，但相比核心员工可能有差距。
薪资信号未披露（AI估算：3.5千–5.5万/月）
成长发展
60中等
岗位涉及多种技术和工具的学习机会，但多为执行层面，深度技术成长有限，晋升路径依赖内部表现。
技术前沿主流现代技术
技术栈Windows、Mac OSX、Linux、iOS、Android、Service Now、Azure Active Directory、Office 365
业务类型cost_center
工作生活
50较低
驻场支持通常需要跟随客户工作时间，可能涉及轮班或紧急响应，WLB一般，且无明确弹性办公说明。
工作模式未明确
办公地点未明确
加班情况未提及（无法判断）
使命价值
45较低
作为后端支持角色，社会影响力主要体现在保障企业内部运营效率，直接的社会价值感知较弱。
行业发展稳定成熟行业
社会影响中性/一般
创新程度稳健跟随主流
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