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美世
MMB Senior Client Manager
立即应聘

MMB Senior Client Manager

发布于 大约 14 小时前

中层管理(经理/总监)

FWD Tower, 979 King's Road, Taikoo Place, Hong Kong, Hong Kong
高级经验
全职员工
混合式弹性办公
学历未注明
咨询
Analytical Skills
Client Relationship Management
Ms Office
Disability Insurance

AI 估算 · 65k–95k

香港资深客户经理薪酬水平，结合保险经纪行业经验和国际公司平台。

职位详情

关于这个职位

This role is responsible for managing a portfolio of multinational clients in Hong Kong, providing strategic advice on employee health and benefits programs across Asia Pacific. You will act as the main point of contact, handle complex client needs, and support business growth.

最低要求

years+ of Broking experience (Health, Life and Disability)

Ability to cultivate client relationship and manage challenging client demands.
Strong project management and operational skills – able to prioritize and manage multiple projects simultaneously.
Experience in process building, best practices and/or efficiency project.
Good analytical skills – reading, interpreting and communicating data
Strong self-starter, fast learner, quality conscious, committed to deadlines
Ability to work within a team environment across borders & manage internal stakeholders.
Proficient with MS Word, PowerPoint, and Excel

工作职责

Main client and internal point of contact for APAC Employee Health and Benefits management – supporting multinational clients place their health and risk policies across Asia and Pacific.

Handle larger more complex clients with higher service needs.
Design, development client management tools that support effective oversight of the accounts.
Monitor and ensure that the services being provided to the client are in line with the centralized guidance and in conjunction with general Service Level Agreements.
Execute clients’ ongoing global benefit strategy, including global benefit financing strategies, through pooling, captives and global insurance programs.
Interface directly with senior-level client managers as the main global point of contact for client deliverables and communications required under a Global Benefits Management appointment.
Manage and address client escalations of existing or other accounts.
Provide strategic & consulting advice that enables the client to make the right decisions and maintain sustainable plans. This includes close review of local renewal documents and applying analytic skills to identify key claims drivers and supporting regional consistency in design.
Enhance our ability to sell additional health and wellbeing projects delivered by our strongly connected consulting team (e.g. Flexible benefits, onsite clinics, wellness, retirement, communication) through understanding the health market.
Contributing to business development pursuit activities in alignment with our sales team and onboarding process – signing of statements of work and developing rules of the road.
Review of current team “ways of working” and providing suggestions for improvement.
Contribute to thought leadership content and mentor junior team members, fostering a culture of continuous learning and high performance.

优先资格

Experience working across multiple countries and language skills is a plus, though not a requirement

AI 洞察

优缺点分析

优点

  • Global exposure: Work with multinational clients and collaborate with teams across regions.
  • Strong company reputation: Mercer is a leader in risk and benefits consulting, offering stability and resources.
  • Professional development: Access to learning opportunities, diverse projects, and mentorship.
  • Hybrid work flexibility: At least three days in office, providing work-life balance.
  • High complexity: Managing large, multinational clients with challenging demands and escalations.
  • Fast-paced environment: Requires strong organizational skills to balance multiple projects and deadlines.
  • Travel and cross-border coordination: May require working across time zones and managing internal stakeholders.
  • Experienced professionals with a background in insurance broking and client management, who thrive in complex, relationship-driven roles and want to grow in a global consultancy.

缺点 / 挑战

暂无明显挑战项

角色解读

  • Progress to senior leadership roles within MMB or broader Mercer.
  • Opportunity to develop deep expertise in multinational benefits and become a regional subject matter expert.
  • Potential to move into regional or global management positions, leveraging cross-border experience.
  • Act as the main client and internal contact for global employee health and benefits programs across Asia Pacific.
  • Manage a portfolio of complex multinational clients, providing strategic advice and ensuring service delivery aligns with SLAs.
  • Handle escalations, lead business development activities, and mentor junior team members.
  • Strong broking experience in health, life, and disability insurance.
  • Excellent client relationship management and ability to handle demanding clients.
  • Project management and operational skills to juggle multiple priorities.
  • Analytical skills to interpret data and provide strategic recommendations.

申请策略

  • Tailor your CV to highlight both client management and broking technical expertise.
  • Mention your experience mentoring junior staff and contributing to business development.
  • Highlight 8+ years of broking experience, especially in health, life, and disability.
  • Emphasize examples of managing complex client relationships and delivering strategic consulting.
  • Showcase project management achievements and process improvement initiatives.
  • Demonstrate analytical skills with metrics or data-driven outcomes.
  • Strengthen knowledge of global benefit financing strategies like captives and pooling.
  • Improve cross-cultural communication skills and ability to work with diverse teams.

面试指南

  • Use STAR (Situation, Task, Action, Result) to structure your examples.
  • Highlight client-centric thinking and strategic advisory skills.
  • Show collaborative approach and ability to influence stakeholders.
  • Describe a time you managed a complex client escalation and how you resolved it.
  • How would you design a global benefits strategy for a multinational client?
  • Can you explain a situation where you improved operational processes in a team?
  • How do you balance multiple projects and priorities with tight deadlines?
  • Describe your experience with health, life, and disability broking.

职位点评

70
综合评分

Global consulting firm, strong developmental opportunities, hybrid work, stable industry, average compensation transparency.

从薪资福利、成长空间、工作节奏和岗位方向综合评估，方便横向比较。

更适合这类人
Professionals seeking career growth, international exposure, and hybrid work flexibility in a stable industry.
表现最好
成长发展
相对薄弱
使命价值
薪资福利65
成长发展80
工作生活70
使命价值60

薪资福利

65中等

The position offers competitive market rates typical for senior roles at a global consulting firm, but specific salary details are undisclosed.

薪资信号未披露（AI估算：65K-95K/月）

成长发展

80较高

The role provides strong opportunities for professional growth, exposure to multinational clients, and a culture of learning and mentorship.

技术前沿非技术岗（不适用）
成长机会professional development opportunities、range of career opportunities、mentor junior team members、continuous learning
业务类型profit_center

工作生活

70中等

Hybrid work model offers some flexibility, though at least three days in office is required; location is in a prime Hong Kong business area.

工作模式混合式弹性办公
办公地点市区核心地段
加班情况未提及（无法判断）
工作生活平衡hybrid work

使命价值

60中等

The role supports clients in managing employee benefits, contributing to workforce well-being, but the direct social impact is moderate.

行业发展稳定成熟行业
社会影响中性/一般
创新程度稳健跟随主流

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